MOATH FEHIAD ALHEDIANY
Senior IT Enginner
Riyadh
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
IT Support Specialist
Najd Solutions for IT Riyadh
Riyadh
08.2021 - Current
- CCTV, Access Points, Printers, Access control, UCM.
- Server, Firewall, Network.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Configured hardware and granted system permissions to new employees.
- Translated complex technical issues into digestible language for non-technical users.
IT Support Engineer
Dr. Sulaiman Al Habib Medical Group Riyadh
Riyadh
04.2013 - 02.2014
- Monitoring, maintaining computer systems, networks, responding in a timely manner to service issues and requests.
- Configured hardware, devices and software to set up work stations for employees.
- 24/7 uptime environment, often working different shifts.
- Conferred with engineers and designers to investigate and solve failure issues.
- Submitted service tickets for equipment maintenance requests.
Trainer
Qimam-Alrowad Training Center Riyadh
Riyadh
11.2012 - 03.2013
- Eliminated process gaps by implementing new methods of standardized training.
- Scheduled and taught in class to increase learning opportunities.
- Tracked attendance and progress against goals for each participant.
- Quickly adapted training plans for client needs, keeping timelines, and desires in mind.
- Developed individualized training plans to achieve staff readiness.
Administrative
Hoshan Company
Riyadh
12.2010 - 03.2012
- Maintained staff directory and company policy handbook for human resources department.
- Help for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Executed record filing system to improve document organization and management.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Set up conference rooms, technology and materials to facilitate meetings.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
IT Support
Cooperative Office for Advocacy and Guidance
Riyadh
05.2011 - 07.2011
- Maintained excellent attendance record, consistently arriving to work on time.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Created, prepared and delivered reports to various departments.
Education
Bachelor of Science - Computer Information System
University of Dubuque
Dubuque, United State 08.2016 - 12.2019
Diploma - Computer Technical Support
Technical College
Riyadh 01.2010 - 06.2012
Skills
Desktop support
undefinedCertification
CCNA
Timeline
IT Support Specialist
Najd Solutions for IT Riyadh
08.2021 - Current
Bachelor of Science - Computer Information System
University of Dubuque
08.2016 - 12.2019
IT Support Engineer
Dr. Sulaiman Al Habib Medical Group Riyadh
04.2013 - 02.2014
Trainer
Qimam-Alrowad Training Center Riyadh
11.2012 - 03.2013
IT Support
Cooperative Office for Advocacy and Guidance
05.2011 - 07.2011
Administrative
Hoshan Company
12.2010 - 03.2012
Diploma - Computer Technical Support
Technical College
01.2010 - 06.2012
CCNA
IT Skills Foundation
Professional Accreditation
Power BI
Python
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