MOATH MANSOUR ALTURKI CIPD
Overview
9
9
years of professional experience
Work history
HR team leader
Confidential
05.2023 - Current
- Managed teams by overseeing hiring, training and professional growth of employees.
- Supported team by demonstrating respect and willingness to help.
- Negotiated terms of employment for staff and contractor agreements.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Screened CVs to select most appropriate candidates for interview.
- Supported recruitment processes, including candidate screening and interview coordination.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Supervised activities of workers and enforced safety regulations.
HR assistant
Kafaat Business Solutions
06.2017 - 05.2023
- Reduced staff turnover through improved training and incentive schemes.
- Scheduled training sessions and on-the-job learning initiatives to help new hires gain job-specific training.
- Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
- Completed new joiner onboarding documentation and reference checks.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Logged job applications, interviews and recruitment outcomes in orderly systems.
- Worked with department managers to implement best practice strategies for employees.
- Checked payroll matched assigned budgets, reporting discrepancies.
- Interviewed and hired staff fitting job and team requirements.
Customer service representative
(Nova)Health water bottling Co
01.2016 - 06.2017
- Dealing with enquiries, complaints and emergencies
- In assisting in the periodic estimates of staff
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Oversaw daily operations to achieve high productivity levels.
- Applied positive customer service approach to increase satisfaction levels.
Customer service representative
Lee Jam Co
02.2015 - 01.2016
- Processing orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support
- Providing feedback on the efficiency of the customer service process
- Responding promptly to customer inquiries
- Communicating and coordinating with colleagues as necessary.
- Recruiting, training and supervising staff
Education
Imam University
Foundation Certified in People Practice -
CIPD
UK 04/2023 - 12/2023
Diploma - English Language and Literature, General
Arapahoe Community College
2011
High School Degree - undefined
Riyadh Modern Education
2009
HR Administration -
Informa Middle East
UAE 05/2019 - 05/2019
Project Management skills -
MEIRC Trainingand and Consulting
UAE 11/2017 - 11/2017
HR Specialist -
Institute of Public Administration
01/2024 - 02/2024
Skills
- Fast learner
- The ability to work effectively
- Flexibility
- Recruitment
- Training and development
- Pre-employment screening
- Contract negotiation
- Employee relations
- Training development
- Team building
- Problem-solving
- Communication skills
Languages
English
Advanced
Arabic
Native
Timeline
HR team leader
Confidential
05.2023 - Current
HR assistant
Kafaat Business Solutions
06.2017 - 05.2023
Customer service representative
(Nova)Health water bottling Co
01.2016 - 06.2017
Customer service representative
Lee Jam Co
02.2015 - 01.2016
Imam University
Foundation Certified in People Practice -
CIPD
04/2023 - 12/2023
Diploma - English Language and Literature, General
Arapahoe Community College
High School Degree - undefined
Riyadh Modern Education
HR Administration -
Informa Middle East
05/2019 - 05/2019
Project Management skills -
MEIRC Trainingand and Consulting
11/2017 - 11/2017
HR Specialist -
Institute of Public Administration
01/2024 - 02/2024