Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Moatz Al-Khalaf

Social Media Specialist
Riyadh,Riyadh

Summary

Creative and experienced in managing social media programs. Proactive and hardworking individual talented in program integration. Computer proficient with superb skills in Microsoft office and Microsoft excel . Managing profiles on social media platforms specially Twitter. Collaborative and hardworking with dedication to finding best solutions. Analytical user of data to target specific demographics to boost exposure.

Overview

2
2
Languages
4
4
years of post-secondary education
3
3
years of professional experience

Work History

Data Analyst

Saudi Electricity company
Riyadh , Riyadh
11.2018 - 04.2019
  • Coordinated statistical data analysis, design and information flow.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Created various Excel documents to assist with pulling metrics data and presenting information to supervisor for concise explanations for contact center.

Social Media Specialist

Saudi Electricity company
Riyadh , Riyadh
05.2019 - 07.2020
  • Developed social media calendar, which included scheduling email blasts, social media posts, website updates.
  • Increased customer engagement through social media.
  • Interacted through social media department to identify positive or negative customer feedback
  • Maintained company's social media presence by posting messages, answering posts and monitoring responses.
  • Contacting with customer who has a problem with company service by giving the best solution
  • Analyzing the customer issue to avoid problems in the future
  • Analyzing the customer behavior to improve the customer experience
  • Respond on media post and influencers who has an account in social media to contain audience engagement
  • Managed relationships with high-profile clients in social media needs into results-driven strategies.

Website Tester

saudi electricity company
Riyadh , Riyadh
08.2020 - Current
  • Tracked problem reports with bug-tracking system
  • Conducted training for less-experienced staff members and internal customers.
  • Identified, isolated, reported and tracked defects in defect tracking system.
  • Completed functional, end-to-end, regression and verification tests on various websites, applications and platforms.
  • Executed test cases to compare actual and expected outputs against acceptance criteria.
  • Performed root cause analysis to detect website defects.
  • Collaborated with site development team members to establish immediate resolution of identified issues.
  • Identified and tracked defects with supported developers in resolving problems by completing additional tests.
  • Documented testing procedures for developers and future testing use.
  • Incorporated delivery requirements into planning of testing schedules.
  • Completed in-depth usability testing on Android devices.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.

Education

Bachelor of Arts - Languages And Translation English Language

University of Tabuk
Tabuk
03.2013 - 07.2017

Skills

    Leadership

undefined

Software

Microsoft office

Microsoft excel

Social media programmers

Interests

Economy

Investment

Financial

Banking

Business

Timeline

Website Tester

saudi electricity company
08.2020 - Current

Social Media Specialist

Saudi Electricity company
05.2019 - 07.2020

Data Analyst

Saudi Electricity company
11.2018 - 04.2019

Bachelor of Arts - Languages And Translation English Language

University of Tabuk
03.2013 - 07.2017

Similar Profiles

CREATE PROFILE
Moatz Al-KhalafSocial Media Specialist