MOAYED ALTAMIMI

JEDDAH,Saudi Arabia

Summary

A results-driven operations professional with over 11 years of experience in the healthcare sector, specialising in logistics, tracking systems, inventory management, and customer service coordination. Skilled in optimising operational processes, enhancing team efficiency, and improving profitability through strategic initiatives.

Overview

years of professional experience

Certification

Work History

TRACKING SYSTEM SUPERVISOR IN KSA

TAMER GRUOP

Jeddah, Mecca Region

07.2022 - Current

"In 2022, I moved to the tracking department (Rasd) affiliated with the Saudi Food and Drug Authority, supporting Saudi Arabia’s Vision 2030. My role involved restructuring the department and establishing guidelines for all related departments.
I diligently prepared reports and coordinated with various departments to address issues, including successfully resolving fines totaling 799,000 SAR. I collaborated closely with the legal affairs team and attended court sessions, leading to the cancellation of these fines.
Additionally, I achieved the alignment of over 100 million units within the company, receiving recognition for this accomplishment.
I maintained communication with the internal planning and logistics teams and coordinated with over 50 suppliers to meet their specific requirements."
Led a team in the inbound department, managing inventory receipt, inspection, and organization.
Coordinated with the customer service team to address client inquiries and resolve order-related issues efficiently.
Monitored and maintained stock levels to prevent shortages and optimize warehouse capacity.
Implemented tracking systems to enhance accuracy and efficiency in inventory management.
Conducted regular audits to ensure compliance with company standards and healthcare regulations.
Trained new team members on operational procedures, safety protocols, and tracking systems.
Collaborated with cross-functional departments, including logistics, legal, and quality assurance, to resolve operational challenges.
Prepared and submitted detailed reports on inventory levels, order accuracy, and delivery timelines to senior management.
Adapted to changes in management and operations, continuously seeking ways to improve
Oversaw inventory management to avoid any shortage or excess stock issues.
Analyses and improved violation processes to cut costs.
Reduced workplace conflicts through effective communication and negotiation skills.
Improved team efficiency by implementing new scheduling practices.

Packaging supervisor

Tamer group

Jeddah, Mecca Region

02.2019 - 02.2023

In 2019, I transitioned to the Repackaging and Labelling department, where I successfully increased company profits from 900,000 SAR to 2.8 million SAR. In 2020, sales reached 3.9 million SAR, and in 2021, 4.9 million, leading to enhanced operations with high-quality standards and materials.
I supervised approximately 40 employees across different regions and served as the primary contact between all departments within the company.
During this time, I worked closely with the finance department, gaining valuable experience in asset and expense management.
Coordinated packaging procedures, resulting in efficient workflow.
Streamlined supply chain processes for improved efficiency in product packaging.
Established quality control measures, ensuring top-notch product presentation.
Implement safety protocols to reduce workplace accidents.
Managed team rosters, promoting healthy work-life balance for staff members.
Liaised with warehouse personnel to ensure timely delivery of products for packaging.
Ensured adherence to health and safety regulations, promoting a safe working environment.

Customer service coordinator

Tamer group

Jeddah, Mecca Region

01.2016 - 01.2019

In 2016, I transitioned to the Customer Service for Operations department, where I represented all regions of Saudi Arabia. My role involved coordinating closely with the customer & transportation team, preparing delivery schedules, and arranging delivery times for clients.
Over four years, I worked to enhance department efficiency. In 2018, I was recognised for successfully reducing the return rate by 70%, which positively impacted overall operational performance.
Developed constructive relationships with clients through clear and empathetic communication.
Collected and analysed customer feedback, contributing valuable insights to enhance service quality.
Collaborated with internal teams to coordinate service requests and guarantee overall customer satisfaction.
Improved customer satisfaction by addressing and resolving complaints promptly.
Handled inquiries for swift resolution, enhancing overall client experience.
Strengthened brand loyalty with exceptional problem-solving skills.
Managed a high volume of inbound calls to alleviate customer concerns.

Team leader Inbound - Outbound

Tamer group

Jeddah, Mecca Region

01.2013 - 12.2015

Improved warehouse efficiency by meticulously sorting and arranging items.
Packed parcels for safe and secure transportation.
Reduced order discrepancies with careful picking of goods.
Assembled boxes to ensure robust packaging of items.
Loaded lorries for timely dispatch of orders.
Checked inventory, ensured adequate stock levels.
Conducted quality checks to maintain high standards of goods.
Cleaned work area, promoted a healthy and safe environment.
Labelled packages correctly to facilitate proper delivery.
Ensured smooth operations with regular maintenance of packing machines.
Wrapped delicate items carefully for damage-free transit.

Education

Higher Diploma - Applied Computing and Network Technology

King AbdulAziz University

Jeddah

01.2023 -

Skills

Customer services excellence
Operational efficiency
Staff development
Leadership competence
Delegating effectively
Workplace mediation
Financial reporting
Performance metrics
Business Analytics
Task prioritisation
Problem analysis
Supply chain management

Team motivation
Health and Safety Compliance
Negotiation
Workflow analysis
Cost-reduction strategies
Attention to Detail
Leadership
Regulatory compliance
Performance coaching
Quality assurance standards
Production oversight
Six Sigma Methodologies

Certification

Microsoft Certified Excel Specialist

Certificate of completion of Q1 - Just the Facts on Mar 28, 2024.

Certificate of completion of Q2 - Just the Facts on Jun 2, 2024.

Certificate of completion of Q3 - Just the Facts on Oct 30, 2024.

Certificate of completion of Work Bytes: Phishing on Aug. 29, 2023.

Certificate of completion of Tamer Awareness on Jul 5, 2021.

Certificate of completion of Campaign SEP 2021 on Oct 6, 2021.

Certificate of completion of FMT Workplace Health and Safety Guidelines on Sep 21, 2020.

Various Levels of English Language Certification from the British Institute, including preparation for the IELTS exam.