Mobarak AlSaudi
Riyadh,Saudi Arabia
Summary
Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance, experienced in customer support, adapts to any operations support tasks.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Operations Support Specialist
Zakat, Tax and Customs Authority
Riyadh, Saudi
2022.03 - Current
- Handled requests for services and support, continually achieving positive customer feedback.
- Managed and escalated complaints effectively, to achieve customer satisfying.
- Maintained social media channels efficiencies for customers.
- Used targeted questioning techniques to determine customer needs and appropriate support with outstanding problem-solving and communication skills.
Customer support specialist
Tabadul
Riyadh, Riyadh Region
2019.09 - 2022.03
- Maintained excellent client satisfaction by providing in-depth support.
- Assisted with day-to-day operations of facility, including solving tickets.
- Prepared and proofread reports detailing operations activities.
- training & mentoring new employees.
Internal Auditor
Al-Rajhi Takaful Insurance
2019.01 - 2019.07
- Updated senior leaders regularly, reporting significant internal control issues.
- Shaped internal audit strategy and methodology to meet company goals.
- Managed end-to-end audit process from scoping to fieldwork and report writing.
- Issued targeted follow-ups to improve company processes.
Education
Bachelor degree - Accounting and Financial
Technical Trainers College
Riyadh, Saudi 2015.05 - 2018.05
Diploma degree - Accounting
College of Technical
Riyadh,Saudi Arabia 2012.03 - 2014.11
Skills
- Customs & logistics expertise
- Social media expertise
- Team Work
- Excel proficiency
- Stress management
- Complaint handling techniques
- CRM proficiency
Certification
- Intensive English Language Program
- Vocational Trainer Certificate
- introduction to information security cyber security
Timeline
Operations Support Specialist
Zakat, Tax and Customs Authority
2022.03 - Current
Customer support specialist
Tabadul
2019.09 - 2022.03
Internal Auditor
Al-Rajhi Takaful Insurance
2019.01 - 2019.07
Bachelor degree - Accounting and Financial
Technical Trainers College
2015.05 - 2018.05
Diploma degree - Accounting
College of Technical
2012.03 - 2014.11