Mohaimen Mangontra
Food And Beverage Industry
Quezon City
Summary
- Dedicated to Work Job brings energetic and enthusiastic approach to high Motivated Service Work with exceptional social skills, communication abilities and customer service background.
- Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
- friendly worker with excellent interpersonal communication strengths. Solid experience processing and procedure , handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
Work History
Coffee Barista
Lily Cafe and Flowers
al Khobar , Kingdom of Saudi Arabia
12.2019 - 12.2023
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Food and Beverage Attendant
Mira Foods Company
Riyadh, Kingdom of Saud Arabia
10.2017 - 10.2019
- Greeting to the Guest and provided menus upon arrival to dining room.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to Guest to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to Guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Trained new staff members on company policies and procedures.
Education
Vocational Training - Food And Beverage National Certificate 2
Central Institute of Technology
Quezon City Philippine 03.2016 -
Skills
Customer experience management
Timeline
Coffee Barista
Lily Cafe and Flowers
12.2019 - 12.2023
Food and Beverage Attendant
Mira Foods Company
10.2017 - 10.2019
Vocational Training - Food And Beverage National Certificate 2
Central Institute of Technology
03.2016 -
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