Summary
Overview
Work History
Education
Skills
Additional Information
Software
Accomplishments
Timeline
Bartender

Mohamad AlSaif

Food And Beverage Manager
Riyadh

Summary

Job Summary: Operates efficiently and profitably while maintaining its good reputation and ethos. coordinate A variety of activities, whatever the size or type of the business, and responsible for the restaurant's Business performance, quality standards and health and safety. Combining strategic planning and day-To-day management activities, both business-like and creative, particularly in terms of marketing and Business development.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Franchise Operations Manager

Nofoth Holding COMPANY
RIYADH
12.2021 - Current
  • (Quality control, Staff Training , Factories and Central kitchen) Nofoth Holding Company: Company Runs 6 different brands and 6 central kitchens


  • Main rules to create full franchise strategy for the Brands, In termes of more expanding inside and outside Saudi Arabia, raise the branches performance financially and Branding awarnes, develop the team , by create training content and prepare full strategy for staff training for 6 different brands based on science , in additional train over than 200 employee to develop guest experience, create as well full quality control system to control the quality at all branches and factories.
  • Negotiated price and service with guests and vendors to decrease expenses and increase profit.
  • Work on all brands to turn them on Franchise model
  • Plan to increase branches sales
  • Prepare the full franchise kit documents (contracts, FDD, Non disclosure document, letter Of Intent, memorandum of understanding …etc)
  • Prepare full operation manual for the brand
  • Create 2 model of the brands to suit with our expanding strategy plan
  • Hire new employees to make sure we had strong department before we lunch the franchise
  • Create strong supply chain department and arrange all logistics process before franchise lunching
  • Train all FOH for the brands based on clear Training plan for the company different brands
  • Built clear system for quality control for branches and central kitchens dates from

FRANCHISE MANAGER

Shrimplus
Riyadh
12.2018 - 11.2021
  • (QUALITY CONTROL, Staff TRAINING, CENTRAL KITCHEN) Main rules to make sure the vision and concept of Shrimplus Restaurants are being respected and implemented for the all branches, joining the company at 2018 when and watch the company growing from 1 branch to 7 branch and been involved at all operation for all new opening branches starting at from signing the contract until the branch open and keep eye on them daily operations after opening. Shrimplus has the willing to serve the best and most delicious seafood, as a delightful meal itself, as a pleasure purchase. Shrimplus is a casual local seafood brand, serving fast food, easy and ready to be enjoyed, but always in a very clean work area. The Shrimplus management requires flexibility and agility in order to maintain a rigorous but casual service.
  • Provide a full franchise system service to Franchisee partners within inclusive of operations, training, marketing, restaurant opening and operations, menu improvement and guests service excellence
  • Assist to improve colleges at all department
  • Open 3 branches within 3 month and manage totally 7 Branches
  • Assist to open the central kitchen and 2 new brands
  • Development and management of an annual business plan and budget
  • Follow-up with management of implementing the franchising standards and procedures if they are aligned with the operation standards
  • Implement same quality standards set by Shrimplus
  • Attend the training plan to all the new employees
  • Make frequent visits to branches to make sure all standards are accurate at all aspects
  • Reports to restaurant management in case any issue with the franchising standards were not being applied/implemented.

Restaurant General Manager

Serafina
Riyadh
10.2016 - 12.2018
  • SERAFINA, RIYADH, SAUDI Arabia
  • Made Complete SOP for Restaurant and be accountable about everything at the restaurant
  • Supervise all restaurant activities and ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within timeframe
  • Maintain optimal level of sanitary procedures for all food handling and maintain neat and clean kitchen area and ensure optimal quality of all food preparation and ensure compliance to all standards
  • Administer performance of all service staff and schedule and evaluate all restaurant operations and provide training to all employees and maintain all work according to required policies and procedures and maintain knowledge of all food and beverage trends
  • Prepare estimates of all food and beverage costs and coordinate with corporate staff and assist to purchase all required supplies and place required orders for all distributors and ensure response to all complaints
  • Ensure compliance to all security procedures and design strategies to protect all employees and guests and design strategies to reduce injuries to staff and prepare various accident reports
  • Always Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality and perform regular interviews with all employees
  • Perform orientation and provide training to all new employees on restaurant processes and determine appropriate feedback from employees and maintain all restaurant plans
  • Manage all catering department, Sales (all communication with clients), Pre-Event planning (got all sources), Event (make sure that everything going smoothie), post event (contact the clients )

Consultant

Pizza Express
Muscat
06.2016 - 09.2016
  • Express, muscat, oman
  • Managing daily operations and organizing the use of the materials and employee resources
  • Ensure top quality in all levels of food, beverages and all types of products and services
  • Leading the day-to-day guest service operations of the restaurants, directly responsible for supervision of the F & B division
  • Reviewing staff productivity by doing appraisal on Quarterly basis and plans employee development training program based on that
  • Prepare annual business plan, (including manpower budget, sales budget) and monitor the achievement
  • Menu planning, engineering & costing to meet different concepts
  • Prepare and execute annual marketing & media plan in line with the budget
  • Preparing business plans & operations budget in coordination with the finance department & COO
  • Take responsibility for the business performance of the restaurant
  • Analyze and plan restaurant sales levels and profitability
  • Organize marketing activities, such as promotional events and discount schemes
  • Create and execute plans for department sales, profit and staff development
  • Recruit, train, manage and motivate staff
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Multi-Unit Operation Manager

Haagen-Dazs And entrecote
Amman
07.2012 - 06.2016
  • Work with management to ensure that staff has the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements
  • Compile and balance cash receipts at the end of the day or shift
  • Work with management to ensure that newly hired staff receive orientation training
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
  • Ensure that department goals are communicated, understood
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
  • Resolve guests complaints regarding food service
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Taking responsibility for the business performance of the restaurant
  • Analyzing and planning restaurant sales levels and profitability
  • Organizing marketing activities, such as promotional events and discount schemes
  • Maintaining high standards of quality control, hygiene, and health and safety
  • Checking stock levels and ordering supplies
  • Creating and executing plans for department sales, profit and staff development

Restaurant Manager

Café De PARIS
Amman
11.2011 - 08.2012
  • Team members, financial accountability, ensuring that the highest quality products and services
  • Work with management to ensure that staff have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
  • Restaurant maintenance and repair, inventory management, team management, recruiting
  • Supervise portion control and quantities of preparation to minimize waste
  • Perform frequent checks to Ensure consistent high quality of preparation and service
  • Investigate and resolve complaints concerning food quality and service
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and Dining areas
  • Comply with all health and safety regulations.

Restaurant Supervisor

Seven Heaven Restaurants
Amman
04.2011 - 11.2011
  • Jordan
  • Handling Complaints
  • Daily prepared financial statements and reports
  • Performed regular audits in the insurance industry
  • Handled accounts payable and direct billing
  • Procedures Coordinating with Kitchen Team
  • Preparing the Venue for Operations and Functions
  • The organization of external and internal events and the work of the entire design of the concert.

Restaurant Supervisor

Tigris Restaurant
Amman
06.2008 - 04.2011
  • Ensuring an efficient reception experience for Guests, including check in/out, complete audit procedures
  • As required
  • Making sure that all the reservations and cancellations are processed adequately
  • As well
  • Achieving positive outcomes from guest queries in a timely and efficient manner
  • Lead and assist in dealing with customer complaints in an effective and courteous manner, providing.

Restaurant Supervisor

Red Restaurant
Amman
06.2006 - 04.2008
  • Guiding the waiter and bus boy in the performance of their jobs
  • Ensuring enough operating guest supplies, beverage supplies and operating equipment during outlet’s operation
  • Over all sanitation and cleanliness of the outlet during the shift
  • Responsible for the proper maintenance and good working order of all equipment, furniture and fixtures in the outlet
  • Responsible for consistently implementing the service standards and operating procedures in the Outlet
  • Ensuring sufficiency of manpower in the shift
  • Performs other duties and responsibilities assigned by immediate superior, which leads to guest Satisfaction and profit for the outlet

Banquet Captain

movenpick hotel
Amman
07.2004 - 01.2006
  • Jordan
  • Great guests and make them feel comfortable
  • Learn menu items and be able to describe them appropriately to guests
  • Take beverage and food orders
  • Deliver beverages and food in a timely manner
  • Check-in with guests to ensure that everything is going well
  • Clear dirty dishes from table
  • Refill beverages throughout the meal
  • Deliver guest’s bill and thank them for dining at the restaurant
  • Work with other servers and team player.

Banquet Captain

Multi Hotels
Amman
02.2003 - 04.2004
  • Great guests and make them feel comfortable.
  • Learn menu items and be able to describe them appropriately to guests
  • Take beverage and food orders.
  • Deliver beverages and food in a timely manner.
  • Check-in with guests to ensure that everything is going well.
  • Clear dirty dishes from table.
  • Refill beverages throughout the meal.
  • Deliver guest’s bill and thank them for dining at the restaurant.
  • Work with other servers and team player.
  • Work at hotel events and conferences from setup to breakdown

Education

Bachelor of Science -

BALQA UNIVERSITY
04.2001 - 04.2001

Skills

  • Profitable Thinking
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Additional Information

  • Core Principles of Event Management
  • Commerce Management Foundations
  • Setting the Restaurant
  • Restaurant Upselling
  • Fundamentals of Being a Leader
  • Marketing and Procurement Module
  • Speaking up-Ethics & Compliance Module
  • Health and Safety Standards - Food and Beverage
  • Fighting Food Waste in Hotels
  • Operations & Quality Control Module
  • Financials Module
  • Branded Customer Experience

Software

  • MS Office
  • Google Drive (Docs, Sheets, Slides, Forms)
  • Spreadsheets (Excel, Google Sheets, OpenOffice Calc) Pro tip: List specific skills such as: pivot tables, comparative analyses, link to database, macros, sensitivity tables, vertical lookups
  • Email (mail merge, filters, folders, rules)
  • Social Media

Accomplishments

  • Supervised team of 100 staff members.
  • Training a team of over 200 employees members.
  • Achieved full franchise kit within 3 months with accuracy and efficiency.
  • Create Quality control system and implement it on over 90 branches and 6 factories

Timeline

Franchise Operations Manager

Nofoth Holding COMPANY
12.2021 - Current

FRANCHISE MANAGER

Shrimplus
12.2018 - 11.2021

Restaurant General Manager

Serafina
10.2016 - 12.2018

Consultant

Pizza Express
06.2016 - 09.2016

Multi-Unit Operation Manager

Haagen-Dazs And entrecote
07.2012 - 06.2016

Restaurant Manager

Café De PARIS
11.2011 - 08.2012

Restaurant Supervisor

Seven Heaven Restaurants
04.2011 - 11.2011

Restaurant Supervisor

Tigris Restaurant
06.2008 - 04.2011

Restaurant Supervisor

Red Restaurant
06.2006 - 04.2008

Banquet Captain

movenpick hotel
07.2004 - 01.2006

Banquet Captain

Multi Hotels
02.2003 - 04.2004

Bachelor of Science -

BALQA UNIVERSITY
04.2001 - 04.2001

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Mohamad AlSaif Food And Beverage Manager