MOHAMED ABDALLA

• Acted as the primary point of contact between customers and the service workshop, ensuring clear communication of vehicle issues and repair requirements.
• Received vehicles, opened repair orders, and accurately documented customer concerns and service requests.
• Coordinated with technicians to diagnose faults and ensured timely completion of maintenance and repair work.
• Explained repair processes, service recommendations, and costs to customers to maintain transparency and trust.
• Followed up with customers regarding service status, delivery time, and satisfaction after service completion.
• Managed warranty claims and ensured compliance with manufacturer policies and dealership procedures.
• Maintained accurate service records and ensured all documentation was properly updated in the system.
• Supported workshop productivity by scheduling appointments and optimizing service workflow.
• Ensured high levels of customer satisfaction by delivering professional and efficient service experiences.

• Assisted faculty in delivering lectures and lab sessions for Linear Control Systems.
• Guided over 100 students in technical assignments, projects, and exams.
• Honed public speaking, problem-solving, and instructional communication skills.

- Supervised installation, testing, and commissioning of more than 20 RMUs and LBS.

- Reviewed drawings and SLDs for SEC/IEC compliance.

- Coordinated with consultants, contractors, and clients for issue resolution.

- Conducted preventive/corrective maintenance, reducing downtime by 15%.

- Prepared reports, BOQs, and documentation for upgrades and optimization.

- Mentored junior engineers on testing and safe practices.

Service Advisor

• Received and scheduled u p to 2 0 vehicles daily for service and

maintenance.

• Performed preliminary diagnostics and clearly communicated

technical findings t o customers.

• Managed job cards, estimated repair costs, and followed up

with workshop and parts departments.

• Processed warranty claims and coordinated with suppliers and

OEM guidelines.

• Monitored customer satisfaction and resolved complaints,

achieving a 95% customer retention rate.