MOHAMED ABDELFATTAH
Summary
Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Cluster Sales Manager
Riyadh Marriott Hotel
Riyadh
06.2022 - Current
- Building Successful Relationships that Generate Sales Opportunities
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
- Builds and strengthens relationships with existing and new customers to enable future bookings
- Activities include sales calls, entertainment, FAM trips, trade shows, etc
- Develops relationships within community to strengthen and expand customer base for sales opportunities
- Manages and develops relationships with key internal and external stakeholders
- Provides accurate, complete and effective turnover to Event Management.
Cluster Sales Manager
DoubleTree by Hilton & Hilton Garden Inn Riyadh
Riyadh
05.2015 - 05.2020
- Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
- Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team
- Meet or exceed set goals
- Operate the Sales Department within established sales expense budget
- Initiate and follow up on leads
- Maintain and participate in an active sales solicitation program
- Monitor production of all top accounts and evaluate trends within your market
- Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.
Sales manager
Carawan Al Fahad Hotel Riyadh KSA
Riyadh
01.2012 - 02.2024
- Supervises and coordinates activities of workers engaged in taking, recording, and canceling reservations in front office of hotel
- Sorts reservations received by mail into current and future
- Gives current reservations to clerks for computerization
- Receives contracts detailing room allotments for conventions from sales representative and feeds information into terminal
- Corresponds with groups and travel agents to answer special requests for rooms and rates
- Verifies that daily printouts listing guests' arrivals and individual guest folios are received by Room Clerks
- Maintains weekly attendance sheet and sends to payroll department
- Delegates assistants to train clerks in taking telephone reservations and in operating computer terminals and printers to store and receive reservation data
- Reschedules workers to accommodate arrivals of conventions and other groups
- Recommends promotion and discharge of workers to Front Office Manager.
Sales Manager
Crowne Plaza Madinah KSA
Madinah
03.2013 - 04.2015
- Maintains promotional database by inputting invoice and bill-back data
- Updates managers by consolidating, analyzing, and forwarding daily action summaries
- Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers
- Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers
- Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions
- Provides sales vs
- Projection results by preparing and forwarding sales tracking reports
- Forwards samples by entering request; arranging shipment; notifying customer
- Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports
- Prepares sales presentations by compiling data; developing presentation formats and materials
- Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement
- Updates job knowledge by participating in educational opportunities
- Accomplishes department and organization mission by completing related results as needed.
Seles & Reservation Supervisor
Intercontinental Hotels Group
Dubai Festival City
05.2011 - 12.2012
- To supervise the operations of the Reservations Department during shift by assisting to coordinate
- Operational plans to meet Hotel sales targets
- Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos
- In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
- Sell InterContinental, Crowne Plaza and InterContinental Residence Suite product and services by using up-selling cross-selling and suggestive selling techniques
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Carries out the 3 days and 1 day prior to arrival check list, ensuring reservations are inputted with the required standards
- Effective follow up for incomplete/un-guaranteed reservations
- Prepare and execute action plans which increase reservation sales and associated business Record and process reservations made by phone/fax/email
- Accept wait list reservations
- Monitor telephone call volumes, ensuring all Reservations agents answer swiftly & as per standard
- Process amendments to reservations such as extensions, early departures, etc
- Manage 'no show' reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/offers/promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses etc).
Sales Executive & Reservation Consultant
Yasi Tours Airport Counter Dubai terminal 1
Dubai
05.2010 - 04.2011
- Last minutes hotels bookings
- Follow up with hotels regarding their rates
- Maintain a good relationship with the hotels
- Prepare all required reports
- Monitor customer preferences to determine focus of sales efforts
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
- Prepare budgets and approve budget expenditures
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Supervising, motivating and monitoring team performance
- Setting budgets/targets
- Liaising with customers (which may include actual selling)
- Maintaining detailed knowledge of the company's products or services
- Keeping abreast of what competitors are doing perform all sales duties.
Front office Supervisor
Royal Ascot Hotel Dubai
Dubai
07.2008 - 04.2010
- Assist in scheduling and delegating work to the Front Desk Valet and Transportation departments
- Oversee daily operational issues
- Make recommendations to management regarding development, training and corrective action of team members
- Follow up on guest history, group block pick-ups and cut off dates
- Remain current on room rates, room availability and emergency procedures
- Resolve or refers to other Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service
- Assist in the training, development and direction of the Hotel Front Desk Valet and Transportation departments
- Assist in creating, implementing, and achieving the departmental budgets for the Front Desk Valet and Transportation departments
- Utilizing established daily wage management techniques, time and attendance payroll management software, and appropriate adjustments to the proportionality of business needs to staffing levels
- Ensure all management directions and guest special requests or needs are properly noted in the Micros Property Management System for action by the appropriate hotel department prior to check-in
- Prepare all weekly and monthly reports in accordance with required quality standards and established deadlines
- Responsible for promoting the hotel core values: Honesty, Personal Integrity, and Team before Self
- Maintain appearance standards as outlined in departmental and policies
- Provide information and explain Players Club benefits, property amenities & marketing programs to our guests
- Provide courteous service to our guests and be cordial to all Team Members
- Communicate effectively both orally and in writing
- Maintain a good attendance record.
Front office Receptionist
Metropolitan Palace Hotel 5* Dubai
Dubai
06.2007 - 06.2008
- Checking In and Checking out the guest
- Cashiering such as obtaining mode of payment, taking pre-authorization from credit cards exchanging foreign currencies, posting charges to the guests' accounts
- Handling Front Office works such as updating guest profile, filling of records, blocking of rooms
- Handling guest complains and inquiries
- Assisting guest ticket confirmation and changes of the flights
- Handling Reservations.
Receptionist & Airport Representative
Al Jawhara Gardens Hotel and Apartments Dubai
Dubai
05.2005 - 05.2007
- Ensure guest satisfaction and maintain quality
- Pick up and meet the guest to arrival area with the hotel signboard
- Maintain log of arrival passengers from operation Department
- Assist and give extra attention to VIP guest of the hotel.
Education
Bachelor's degree - Tourism & Hotel Management
Zaqaziq University
Egypt 09.2001 - 11.2004
Skills
- Leadership
- Team building
- Time Management
- Problem-solving
- Communication skills
- Strategic Planning
- Business development
- RFP correspondence
- Business planning
- Strategies and goals
- B2B sales
Languages
English
Fluent
Arabic
Fluent
Timeline
Cluster Sales Manager
Riyadh Marriott Hotel
06.2022 - Current
Cluster Sales Manager
DoubleTree by Hilton & Hilton Garden Inn Riyadh
05.2015 - 05.2020
Sales Manager
Crowne Plaza Madinah KSA
03.2013 - 04.2015
Sales manager
Carawan Al Fahad Hotel Riyadh KSA
01.2012 - 02.2024
Seles & Reservation Supervisor
Intercontinental Hotels Group
05.2011 - 12.2012
Sales Executive & Reservation Consultant
Yasi Tours Airport Counter Dubai terminal 1
05.2010 - 04.2011
Front office Supervisor
Royal Ascot Hotel Dubai
07.2008 - 04.2010
Front office Receptionist
Metropolitan Palace Hotel 5* Dubai
06.2007 - 06.2008
Receptionist & Airport Representative
Al Jawhara Gardens Hotel and Apartments Dubai
05.2005 - 05.2007
Bachelor's degree - Tourism & Hotel Management
Zaqaziq University
09.2001 - 11.2004
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