With over 18 years of experience in the IT industry, I am a senior technical account manager and solutions architect who helps customers achieve their business and IT objectives through cloud computing and digital transformation. I work at Alnafitha IT, a leading IT service provider in Saudi Arabia, where I create strategic support relationships with key stakeholders, deliver technical workshops and presentations, and manage comprehensive service plans. My core competencies include multi-cloud and hybrid cloud architecture, disaster recovery, business continuity, virtualization, systems administration, and presales. I have multiple certifications from Microsoft, including MCSE, MCSA, and MCP, and I have extensive knowledge of Microsoft Azure, Office 365, Azure Virtual Desktop, Azure Security, Windows Server, and Hyper-V. I also have skills in VMware vSphere, Linux, computer networks, and hardware. I am passionate about unlocking opportunities and transforming businesses with innovative and reliable IT solutions.
Personable and effective communicator with keen sense for client needs and relationship management. Possesses extensive knowledge in technical solutions and troubleshooting, coupled with strong analytical skills. Dedicated to driving client success and delivering impactful results through innovative solutions.
Knowledgeable CSM with proven track record in managing client relationships and delivering technical solutions. Demonstrated ability to resolve complex technical issues and drive customer satisfaction. Exhibited strong problem-solving skills and effective communication in high-pressure environments.
Developed skills in client management and technical solutions within fast-paced, customer-focused environments. Expertise in problem-solving and delivering tailored solutions to meet client needs. Seeking to leverage these transferrable skills in new and challenging field.
Senior technical professional with strong expertise in managing client relationships and delivering tailored technical solutions. Focuses on team collaboration, driving efficiency, and adapting to evolving project demands. Skilled in technical troubleshooting, strategic planning, and communication, ensuring seamless project execution and client satisfaction. Reliable and adept at navigating complex technical environments to achieve targeted outcomes. Technical account management professional committed to achieving high standards and results. Expertise in client relationship management and technical issue resolution. Known for collaborative approach and adaptability to changing needs. Skilled in problem-solving and effective communication.
