MOHAMED ABDELMONIEMALI
Consultant In Emirates Bank
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
Certifications
1
1
Language
Work History
Consultant SALES
Emirates NBD Bank
Riyadh
06.2022 - Current
- .
- Performed administrator functions and managed user profiles, roles, permissions, rules, queues and data backup.
- Worked closely with users, communicated best practices and tips on Salesforce usage and delivered user training.
- Mastered Salesforce data structures and understood how to leverage tool to meet complex process, workflow automation and reporting requirements.
- Produced and improved overall documentation related to configuration and deployment of applications.
- Configured Salesforce platform, developed custom pages and components and enhanced user experience in sales, service and community portal.
- Proved successful working within tight deadlines and a fast-paced environment.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Relationship Manager
Emirates NBD
Cairo
01.2019 - 07.2021
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in industry events and trade shows to promote products and services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Conducted financial due diligence on potential investments and acquisitions.
- Complied with established internal controls and policies.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Analyzed business processes to identify cost savings and operational efficiencies.
Relationship Officer
Emirates NBD
Cairo
08.2016 - 12.2018
- Sell consumer banking products to existing and NTB customers
- Establish and maintain effective relationships with NTB and existing customers, establishing their needs and advising on the suitability of services
- Cross sell, products based on customer potential and needs
- Provide customers with basic information on all products/services
- Receive the customer’s requests for issuing the various certificates
- Handle customer complaints and propose solutions to ensure customer satisfaction
- Communicate to higher authority all issues complaints (Reports, analysis, statistics)
- Maintain and meet the service quality standard that has been set
- Be careful and alert on any possible fraud/risks, and provide feedback to direct supervisor for guidance and assistance
- Accurate data input and maintenance of client information through CRM system.
Sales and Service representative
Etisalat Misr
Cairo
03.2015 - 08.2016
- Drove team revenue totals by bringing in top sales numbers.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
BSc. of commerce - accounting department
Beni Suif University
Skills
Highly knowledgeable, creative and result-oriented Banker with huge background inEstablishing and maintaining positive customer relationships, planning and deliveringEffective sales strategies and monitoring the progress of new and existing financialConversant with all the technicalities, legal regulations, and standard operatingPractices employed by standard banks while dealing with customersExcellent interpersonal and communication skills with good ability to understand theRequirements of the customer and provide appropriate counselExperienced in dealing with all kinds of the customers -Fine time management and team management skillsAbility to assign duties and to management under pressure -Self-motivated individual with effective organizational skills -Must be proactive, with the ability to meet future needsAbility to undertake multiple tasks at the same time without losing focus -Problem solving skills, and creative thinkingOutstanding communication, presentation, and sales skillsGreat computer skills (Excel/Word/PowerPoint/outlook/internet)- Proven ability toExcellent verbal and written communication skills
Certification
Certificate of Retail induction course from March 2015 till April2015. International
Timeline
Retial Banking Foundation
11-2023
Consultant SALES
Emirates NBD Bank
06.2022 - Current
Relationship Manager
Emirates NBD
01.2019 - 07.2021
Relationship Officer
Emirates NBD
08.2016 - 12.2018
Sales and Service representative
Etisalat Misr
03.2015 - 08.2016
BSc. of commerce - accounting department
Beni Suif University