Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MOHAMED ABDELMONIEMALI

Consultant In Emirates Bank
Riyadh

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
4
4
Certifications
1
1
Language

Work History

Consultant SALES

Emirates NBD Bank
Riyadh
06.2022 - Current
  • .
  • Performed administrator functions and managed user profiles, roles, permissions, rules, queues and data backup.
  • Worked closely with users, communicated best practices and tips on Salesforce usage and delivered user training.
  • Mastered Salesforce data structures and understood how to leverage tool to meet complex process, workflow automation and reporting requirements.
  • Produced and improved overall documentation related to configuration and deployment of applications.
  • Configured Salesforce platform, developed custom pages and components and enhanced user experience in sales, service and community portal.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.

Relationship Manager

Emirates NBD
Cairo
01.2019 - 07.2021
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
  • Monitored customer feedback and generated reports to identify areas of improvement.
  • Participated in industry events and trade shows to promote products and services.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Developed and managed relationships with vendors to establish cost-effective products and services.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Complied with established internal controls and policies.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Analyzed business processes to identify cost savings and operational efficiencies.

Relationship Officer

Emirates NBD
Cairo
08.2016 - 12.2018
  • Sell consumer banking products to existing and NTB customers
  • Establish and maintain effective relationships with NTB and existing customers, establishing their needs and advising on the suitability of services
  • Cross sell, products based on customer potential and needs
  • Provide customers with basic information on all products/services
  • Receive the customer’s requests for issuing the various certificates
  • Handle customer complaints and propose solutions to ensure customer satisfaction
  • Communicate to higher authority all issues complaints (Reports, analysis, statistics)
  • Maintain and meet the service quality standard that has been set
  • Be careful and alert on any possible fraud/risks, and provide feedback to direct supervisor for guidance and assistance
  • Accurate data input and maintenance of client information through CRM system.

Sales and Service representative

Etisalat Misr
Cairo
03.2015 - 08.2016
  • Drove team revenue totals by bringing in top sales numbers.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Trained and mentored new sales representatives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

BSc. of commerce - accounting department

Beni Suif University

Skills

Highly knowledgeable, creative and result-oriented Banker with huge background inundefined

Certification

Certificate of Retail induction course from March 2015 till April2015. International

Timeline

Retial Banking Foundation

11-2023

Consultant SALES

Emirates NBD Bank
06.2022 - Current

Relationship Manager

Emirates NBD
01.2019 - 07.2021

Relationship Officer

Emirates NBD
08.2016 - 12.2018

Sales and Service representative

Etisalat Misr
03.2015 - 08.2016

BSc. of commerce - accounting department

Beni Suif University

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MOHAMED ABDELMONIEMALIConsultant In Emirates Bank