Mohamed Abdel Rahim Serry

Sales Associate (3 Years) - Specialized in personal computers and Apple product sales - Developed strong expertise in the features, benefits, and specifications of various PC and Mac systems - Educated customers and helped them make the right purchasing decisions Support Associate (5 Years) - Provided technical support and customer service to clientele - Assisted customers with issues ranging from software usage questions to hardware troubleshooting and repairs - Delivered friendly, helpful support to ensure an excellent customer experience Hardware Technician (4 Years) - Performed technical repairs and maintenance of company computers, laptops, printers, and other peripherals - Gained extensive knowledge of hardware components, troubleshooting, and problem-solving