MOHAMED ABDULAZIZ
Riyadh
Summary
With over 5 years in logistics and operations, currently as a Senior Operations Specialist, I’ve managed teams, led projects like driver app development, and improved delivery performance and customer satisfaction. I also oversee driver training and handle data analysis and KPI tracking to ensure continuous improvement.
Overview
6
6
years of professional experience
Work History
Senior operations specialist
Cabrio
Riyadh
2024.08 - Current
- Build a smooth operational workflow.
- Established partnerships with vendors in Jeddah and Dammam
- Ensured performance metrics were met through teamwork with operations lead
- Reduced the vendors cost by 20%
- Responsible for the quality control to achieve our clients the best service being provided
- Data analyzing to fulfil our targets
LOGISTICS AND OPERATIONS SPECIALIST
FLoward
2023.04 - 2024.08
- Managed our 3rd parties logistics fleet
- Supervised Riyadh team
- Achieving our KPI's
- Responsible for our vehicles branding
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Training new couriers every season such as valentine and mother's day
- Solving issues escalated from the CS team
- Solving issues escalated from couriers through our contacting channels
- Monthly invoicing
Logistics quality
FLoward
2022.10 - 2023.03
- Daily quality check for vehicles decency and couriers uniforms
- Reviewing courier conversations with customers
- Applying the violation policy if our standards not met
- Monitoring on time , late & early delivering
Logistics Coordinator
FLoward
2021.09 - 2022.10
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- I was also responsible for rezoning RUH areas to dispatch the orders in a perfect alignment
- Supervised the dispatch teams on seasons
LOGISTICS COORDINATOR
Aleef
Riyadh
2020.03 - 2021.08
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- I was also responsible for rezoning RUH areas to dispatch the orders in a perfect alignment
- I was also responsible for over KSA areas dispatching
LOGISTICS COORDINATOR
Tard Company
2019.10 - 2020.03
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- I was also responsible for rezoning RUH areas to dispatch the orders in a perfect alignment
- I was also responsible for over KSA areas dispatching
- I was promoted from a courier to coordinator since I was seasonally a coordinator in Tard
COURIER
Tard Company
2018.08 - 2019.12
- Orders collecting and delivering
- Ensuring to full delivering the orders
- Ensuring to deliver the orders on time with the least complaints rate
Education
Bachelor of Business Adminstration - System Tracks
Arabic Open University (AOU)
Riyadh2028-01
Skills
- Customer needs analysis
- Creative problem-solving
- Superb communication skills
- Customer satisfaction
- Delivery coordination
- Shipment delay management
- Analytical Skills
- Logistics Management
- Training and Development
- Contracts & Negotiations
- Vendor & Supplier Management
- Cost Reduction & Containment
- Workflow Management
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Senior operations specialist
Cabrio
2024.08 - Current
LOGISTICS AND OPERATIONS SPECIALIST
FLoward
2023.04 - 2024.08
Logistics quality
FLoward
2022.10 - 2023.03
Logistics Coordinator
FLoward
2021.09 - 2022.10
LOGISTICS COORDINATOR
Aleef
2020.03 - 2021.08
LOGISTICS COORDINATOR
Tard Company
2019.10 - 2020.03
COURIER
Tard Company
2018.08 - 2019.12
Bachelor of Business Adminstration - System Tracks
Arabic Open University (AOU)