MOHAMED ABDULRAHMAN ABBAS
Riyadh
Summary
Experienced professional with strong leadership and relationship-building skills with strong background in management, Service Manager, supervision, training, customer service and IT technical service.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Service Manager
Solutions by STC
08.2022 - 01.2025
- Dealing with ERP System
- Dealing with EPM System
Analyst, Operations & MS Relationship Management
Solutions by STC
03.2021 - 08.2022
- Responsible of the Reporting Department
- Dealing with the incorta system
- Dealing with the one view system
- Customer onboarding
- Customer relation
- Customer experience
- Customer journey
- Customer satisfaction
- Customer SLA monitoring
- Customer Relation management
- Customer satisfaction
- Meet customer requests
- Customers Meetings
- Follow up customer's tickets
- Provide customer training
Specialist At Service Desk Operations
Solutions by STC
10.2019 - 03.2021
- Service Desk Operation
- Onboarding process
- Customer onboarding
- Transmission Section
- Analysis and follow-up of faults
- Dealing with SMC System
- Dealing with Active Gateway System
- Dealing with CCTV system
- Dealing with the Admin Portal System
- Dealing with Putty System
- Dealing with Meraki System
Specialist At Operations Quality
CCC by STC
12.2013 - 10.2019
- Supervisor
- Execution of reports
- Distribution of tasks
- Install software on computers and Format computers
- Administrator application server
- Working in standard security for users and servers
- Internal network monitoring
- Team Leader
- Supervisor of reports and staff support section
- Create report templates by Microsoft excel
- Distribution of tasks
- Responsible for Human resources within the department
- Dashboard for monthly and yearly reports
- Identified problems and proposed solutions to management team
- Kept work environments safe and efficient at all times
- Monitored daily and weekly KPIs to maintain on-track status
Specialist At Service Activation
Channels by STC
05.2012 - 03.2013
Specialist At Call Center Services
Zain Telecom Co
03.2011 - 12.2011
- Customer care
- Team Leader
Education
Bachelor's - Computer Science
Omdurman Ahlia University
Skills
- Networking
- IT Services
- Customer Support
- Customer Satisfaction
- Training Sessions
- Work as team member/leader
- Background in supervision and management
- Creative thinking
- Effectiveness
- Productivity
Languages
English
Arabic
Personal Information
- Place of birth: Sudan
- Date of birth: 12/05/89
- Gender: Male
- Nationality: Sudanese
- Marital status: Married
Custom
- Travel
- Swimming
- Reading
Timeline
Service Manager
Solutions by STC
08.2022 - 01.2025
Analyst, Operations & MS Relationship Management
Solutions by STC
03.2021 - 08.2022
Specialist At Service Desk Operations
Solutions by STC
10.2019 - 03.2021
Specialist At Operations Quality
CCC by STC
12.2013 - 10.2019
Specialist At Service Activation
Channels by STC
05.2012 - 03.2013
Specialist At Call Center Services
Zain Telecom Co
03.2011 - 12.2011
Bachelor's - Computer Science
Omdurman Ahlia University
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