Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
mohamed abo elella

mohamed abo elella

Tabuk,Saudi Arabia

Summary

Dedicated Food and beverages with 13 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

I have experience in customer service and the concept of tourism and hotels from good education and professional training and implementation in reality and achieving honorable results throughout my service in previous restaurants,,,I always enjoy my time at work because I love this field and I work more hours and I always look at the public interest of the company and I want success and development

Overview

12
12
years of professional experience

Work history

supervisor

atyaf home food
tabuk , saudi Arbia
07.2021 - Current
  • Facilitated monthly training sessions for enhanced staff performance.
  • Ensured smooth operations with regular maintenance checks.
  • Managed daily operations to increase productivity.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Estimated costs, generated reports, and maintained detailed records.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Fostered a positive work culture to boost employee morale.

receptionist

ASE Group
CAIRO , EGYPT
12.2019 - 01.2020
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.

sales

Five Days Company
Giza, EGYPT
10.2018 - 10.2019
  • Study competitors and work to increase sales
  • Planning to achieve the desired target and more .
  • Good appearance and politeness in talking to customers and gaining their love
  • Always looking for new clients
  • Offered friendly, efficient customer service and handled challenging situations with ease.

supervisor

Chiquita Restaurant
Sheikh Zayed- GIZA, EGYPT
01.2017 - 04.2018
  • Managed inventory control, reduced wastage.
  • Streamlined operations by implementing efficient work procedures.
  • Resolved customer complaints promptly to maintain high service standards.
  • Delivered excellent customer service by overseeing staff training programmes.
  • Oversaw cash management processes, ensured accuracy at end of each shift.

Captain & Control

SIZZLER STAKE restaurant
maddi - wadi degla, egypt
12.2014 - 11.2016
  • Providing comfort and satisfaction to customers
  • up selling
  • Hospitality and service\
  • Coordination of orders between the kitchen and the hall and ease of operation
  • Good treatment of employees and interest in team spirit

captain

spectra restaurant
nasr city- mall city star, egypt
10.2012 - 11.2014
  • Execute tasks
  • Meet customer needs
  • Taking orders the right way
  • Speed

    of service and professionalism
  • Take care of the cleanliness of the tables
  • Withstand customer pressure

Education

Diploma - Tourism and hotels

EL SAHAB HOTEL
EGYPT

Skills

  • Customer service excellence
  • Effective communication
  • Resilience under pressure
  • Sales techniques
  • Employee training
  • Inventory management
  • Cost analysis
  • Attention to Detail
  • Ability to adapt to changing circumstances
  • Communication skills
  • Computer programs
  • Health and safety compliance
  • Complaint resolution
  • Business development
  • Customer liaison
  • Inventory control
  • Conflict resolution
  • Tactful discipline
  • Workflow optimisation
  • Time management
  • The art of communication and persuasion

Languages

English
Upper intermediate
Arabic
Proficient (C2)

Affiliations

  • horseback riding
  • football
  • Readers
  • Self-development

Timeline

supervisor

atyaf home food
07.2021 - Current

receptionist

ASE Group
12.2019 - 01.2020

sales

Five Days Company
10.2018 - 10.2019

supervisor

Chiquita Restaurant
01.2017 - 04.2018

Captain & Control

SIZZLER STAKE restaurant
12.2014 - 11.2016

captain

spectra restaurant
10.2012 - 11.2014

Diploma - Tourism and hotels

EL SAHAB HOTEL

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