Mohamed Aboutaleb
Riyadh
Overview
17
17
years of professional experience
Work History
Operations & Sales Manager
Orderking Software Company
Vienna, Istanbul And Cairo
12.2022 - Current
- Company Overview: Austria, https://orderking.at/en/home/
- Improved operational efficiency by streamlining workflows, reducing costs by 10%
- Spearheaded the implementation of new CRM tools, resulting in a 25% increase in client satisfaction
- Managed cross-functional teams, improving communication and collaboration across departments
- Led the execution of key projects, achieving deadlines and quality standards, while reducing resource allocation by 15%.
- Used change methodologies to increase sales and led projects for increased productivity.
- Supported sales team members to drive growth and development.
- Established relationships with key clients, while maintaining existing customer base.
Team Leader
Vodafone GmbH
08.2018 - 11.2022
- Company Overview: Germany, https://www.vodafone.de/
- Managed a team of customer consultants, exceeding sales targets by 20% consistently
- Developed and implemented customer retention strategies that improved customer loyalty by 15%.
- Trained and mentored new employees, improving team productivity and morale.
- Collaborated with senior management to optimize operational processes, resulting in a 10% increase in team efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
Operations Manager
Fata Morgana Restaurant
11.2016 - 04.2018
- Company Overview: Switzerland, https://orientwelt.ch/
- Directed daily operations and strategic planning, resulting in a 20% increase in annual revenue
- Reduced overhead costs by 10% through efficient inventory and vendor management
- Managed a team of 15 staff members, improving performance and staff retention by 25%.
- Oversaw quality control, ensuring a consistent dining experience that boosted customer satisfaction
- Motivated and evaluated personnel for performance improvement and goal achievement.
Chef de Partie
Bohemia Restaurant
04.2016 - 11.2016
- Company Overview: Switzerland
- Ensured the quality and consistency of food preparation, leading to a 15% increase in positive customer reviews
- Assisted in menu planning and daily kitchen operations, maintaining high standards under pressure
- Switzerland
Chef de Partie
The Dolder Grand
04.2015 - 04.2016
- Company Overview: Switzerland
- Consistently maintained food quality standards, contributing to a high guest satisfaction rate
- Managed kitchen staff, ensuring smooth and efficient operations during high-demand periods
- Switzerland
Previous Roles in Culinary Management
01.2008 - 01.2014
- Gained diverse experience in various kitchens across Egypt and Switzerland, including roles such as Assistant Chef, Demi Chef, and Chef de Partie
- Developed strong skills in kitchen operations, team leadership, and customer service in hospitality settings
Education
Hotel and Kitchen Specialist Training -
Switzerland01.2014
Internships - Intercontinental Hotel and Hilton Hotel
Egypt01.2008
British Academy of Hotel Management -
Egypt01.2007
Skills
- Process optimization
- Cost reduction
- Team management
- Client retention strategies
- Problem-solving
- Strategic planning
- Microsoft Excel
- CRM tools
- Leadership
- Communication
- Adaptability
- Teamwork
- Sales presentations
- Mentoring
- Coaching
- Complaint resolution
Hobbies and Interests
- Cooking: Passion for creativity and precision in the kitchen
- Traveling: Expanding cultural awareness and adaptability
Languages
- Arabic, Native
- English, Fluent
- German, Fluent
Personal Information
- Date of Birth: 05/18/88
- Marital Status: Married
Timeline
Operations & Sales Manager
Orderking Software Company
12.2022 - Current
Team Leader
Vodafone GmbH
08.2018 - 11.2022
Operations Manager
Fata Morgana Restaurant
11.2016 - 04.2018
Chef de Partie
Bohemia Restaurant
04.2016 - 11.2016
Chef de Partie
The Dolder Grand
04.2015 - 04.2016
Previous Roles in Culinary Management
01.2008 - 01.2014