Assistant to the GM
STC Enterprise Accounts, High Potential Portfolio
04.2023 - Current
Mohamed Adel
Business Analysis Specialist
Riyadh
Timeline
Assistant Director
STC Enterprise Accounts Partnership Management.
01.2021 - 04.2023
Data Analyst
STC Enterprise Accounts, Development Department
03.2019 - 01.2021
Supervisor
STC Enterprise Accounts Telesales Department
07.2017 - 03.2019
Assistant Manager
STC Solutions, EBU Telesales Project
03.2016 - 07.2017
Accountant
Mandarin Hotel
12.2012 - 03.2016
Team Leader
Vodafone Egypt
2011.03 - 2012.11
Accountant
Almansour for accounting, audit, tax and advisory
05.2010 - 03.2011
Work History
Assistant to the GM
STC Enterprise Accounts, High Potential Portfolio
Riyadh, KSA
04.2023 - Current
- Organized and coordinated conferences and monthly meetings.
- Established administrative work procedures to track staff's daily tasks.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed executive calendars, scheduling meetings and appointments.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Director
STC Enterprise Accounts Partnership Management.
Riyadh, KSA
01.2021 - 04.2023
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted senior leadership in managing all aspects of operations.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Supported capital project planning and contributed to feasibility studies.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
Data Analyst
STC Enterprise Accounts, Development Department
Riyadh, KSA
03.2019 - 01.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Used statistical methods to analyze data and generate useful business reports.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Deployed predictive analytics models to forecast future trends.
- Created data models to support decision-making processes.
- Generated standard and custom reports to provide insights into business performance.
- Generated ad-hoc reports to evaluate specific business requirements.
- arrange with procurement department to issue POs.
- preparing project invoices and uploaded to oracle system.
Supervisor
STC Enterprise Accounts Telesales Department
Riyadh, KSA
07.2017 - 03.2019
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Manager
STC Solutions, EBU Telesales Project
Riyadh, KSA
03.2016 - 07.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Accountant
Mandarin Hotel
Riyadh, KSA
12.2012 - 03.2016
- Collected and reported monthly expense variances and explanations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Used advanced software to prepare documents, reports, and presentations.
- Modified comprehensive reporting to reflect changing financial structure.
- Trained new employees on accounting principles and company procedures.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Prepared working papers, reports and supporting documentation for audit findings.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Gathered financial information, prepared documents, and closed books.
Team Leader
Vodafone Egypt
Cairo, Egypt
2011.03 - 2012.11
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Accountant
Almansour for accounting, audit, tax and advisory
Cairo, Egypt
05.2010 - 03.2011
- Created and introduced updated processes for accounts receivable sub-ledger and customer attribute reporting.
- Coordinated with clients to improve accounting, payroll and tax operations.
- Contacted customers to immediately find resolutions for escalated issues.
- Examined, reviewed and gathered financial statements for government entities.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Overview
13
13
years of professional experience
Education
Bachelor - Accounting And Business Administrations
Ain Shames University
Cairo, Egypt 09.2006 - 05.2010
Skills
- Meeting Agendas and Minutes
- Mail Handling
- Report Analysis
- Office Administration
- Project Planning
- Schedule Planning
- Strong Problem Solver
- Project Management
- Schedule Management
- Reports and Financial Statements
- Accounting
Summary
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
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