Travels
Mohamed Abdel Gawad
Project and Sales Manager-oil and gas
Khobar,Eastern Province
Summary
Oilfield- Project and Sales Manager Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
Work History
Project and Sales Manager
Zamil Trade and Services-Oil And Ga-Upstream
Dammam, Eastern Province
03.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Service Manager
National Horizon Petroleum Services Company
2 2023 - 02.2024
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Field Service Manager
MEDRA ARABIA
09.2021 - 12.2022
Operation and technical Sales coordinator
MEDRA ARABIA
12.2020 - 08.2021
Operation Supervisor
Drilling Fluids Service (DFS)
01.2019 - 06.2020
- Successfully identified problems, defined goals, and brainstormed ways to resolve them
- Verified and carefully assessed alternatives, weighing all solutions
- Executed supervisory responsibilities by the organization's policies and applicable laws
- Generated various reports, including Recap End and Monthly Ticket Ends
- Handled weekly and monthly products and equipment inventories.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Tracked company equipment, tools and technology to manage inventory.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Operation Supervisor
MEDRA ARABIA / Saber Advance Solutions (SAS)
09.2016 - 12.2018
- Identified and analyzed various types of fluids - water base mud, oil base mud, and completion fluids
- Troubleshoot operational challenges and equipment problems
- Assured operational initiatives to ensure inventory accuracy goals were met
- Coordinated spare parts and consumables, facilitating Clients' operations
- Guided excavating technicians in the overall safety of the drilling process
- Collaborated with the Technical Services Department on De-watering system equipment
- Led, and coached teammates to comply with all Company's policies and procedures, including safety, environmental, confidentiality, and code of conduct.
Technical & Assistant Operation Manager
KASAB Int'l Energy Services LLC
9 2016 - 8 2017
- Proactively participated in the safety process - promoted safe working conditions and ensured adherence to regulatory, government, and company compliance
- Ensure that the equipment/production machine, supporting equipment, and supporting facilities are in the range of calibration at the time used for the production process
- Conducted examinations that the equipment, rooms, and facilities used are in clean identity and cleaned under the status/identity listed
- Assisted Operations Manager in supervising daily operations of organizations
- Addressed operational issues and concerns on time
- Performed routine maintenance and repair works for equipment
- Coordinated with GM in different operational issues and promotional activities
- Evaluated operational strategies and recommended improvements
- Coordinated and liaised with Suppliers for the purchase of equipment and modifications, if any
- Generated operational reports for management, as needed.
Solid Control & Waste Management Engineer
M-I SWACO-SLB
Iraq, Iraq
09.2011 - 01.2016
- Oversight of the supervision of Solid Control equipment at on-shore locations
- Supervised the process of drilling fluids - installed, maintained, operated, and uninstalled for specific equipment
- He maintained mud weight as per programmed in the Solids Removal and Barite Recovery system
- Clarified water base mud with clarification unit to separate between water and mud (after displacing well from WBM to SOBM), ensuring standard water pH and risk-free at disposal
- Ensured all equipment at properly maintained to avoid downtime
- These include Centrifuges, Cuttings Dryer, Shale Shakers, Mud Cleaner 'Desander and Desalter', Mud Vac, Centrifugal pumps, Wilden pumps, Screw conveyors, and other additional Solid Control equipment
- Adopted standards of excellence to ensure continuous improvement in safety and offshore operational integrity
- Ensured that the Company's and Client's safety policies procedures, regulations, and objectives were effective
- Prepared and issued daily report - Parameter of Fluid, operating equipment, liquid and solid disposal of beneficiary
- Prepared routine reports for the responsible Solid Control Equipment & Plant Manufactured Material List (PMML) and Plant Dispatched Material List (PDML)
- Knowledge in operations and maintenance of various equipment - Centrifuges (414/518 Standard & HV) for both parallel (LGS) and series operation (Barite Recovery), Shakers: Mongoooes / MD3 / King Kobra & De-Watering units, Filtration units, Wilden Pump and Vacuum Pumps, AUGER, VERTI-G
- Theoretical and practical applications of different types of Solids (coarse, fine, ultra-fine, etc.), various mesh sizes accordingly, Shaker adjustment, Centrifuge
- Aware of Waste Management (De-Watering, Oil Skimmer, Fixed Waste Pit Cutting, Bulk System, Evaporation)
- Implemented and complied with all requirements to adhere to the Quality Systems Manual, Equipment Operating and technical Procedures, and Workplace Instructions.
Sales Manager
JPS Services-Petroleum Services
01.2009 - 12.2010
- Managed chemical industrial and environment solution equipment
- Effectively supervised sales team, ensuring excellence and excellent customer service
- Facilitated full-cycle interview and recruitment of Engineers and Operators
- Determined staffing requirements, work assignments, and schedules
- Trained sales team to ensure optimal excellence and excellent customer service.
Account Assistant
Etisalat
01.2009 - 12.2009
- Maintained payroll information by collecting, calculating, and entering data
- Ensured payroll operations by following policies and procedures; and reporting as needed changes
- Accomplished employee confidence and protected payroll operations by keeping information confidential
- Reviewed bills, and invoices for credit/debit accounts
- Prepared monthly closing reports for higher-level Management
- Administered Call Process per 3 CYCLE by Region
- Determined payroll liabilities by calculating employees' deductions for staff rebates
- Monitored all billings for the Region
- Coordinated customer service support, and queries
- Supervised customers' network migration/transfer, and new service
- He handled the shipping of activated service to the designated recipient.
Sales Representative
Marsa Alam
02.2001 - 12.2008
Customer Service Representative
Exceed Contact Center
02.2007 - 01.2008
Sales Representative
Sharm Elshikh City
06.1999 - 12.2006
Education
Bachelor in Commerce (Accounting) -
Zagazig University
Hazcom Hydrogen Sulfide and SCBA - undefined
Arabian Safety Training Centre
Excellent Work Performance & Safety Record - undefined
Arabian Safety Training Centre
HUET Certificate - undefined
AIMS-SMTC GLOBAL Training Center
Skills
Start-up operation
(Logistics, Construction & Warehousing)
Operations Management
Customer Relations
Performance monitoring
Staff Supervision
Safety oversight
Compliance Management
Project Set-up & Management Tenders & Competitive Bidding
Health and safety initiatives
Team Building, Training & Leadership
Policy/Procedure/Compliance updates
Business Development & Growth Strategies
Bilingual in Arabic, English and Italian
References
- Waleed Othman, Project Engineer (SLB), waleed_esmaeel@yahoo.com
- Brad Olson, GM, bradolson17@gmail.com
Interests
Timeline
Project and Sales Manager
Zamil Trade and Services-Oil And Ga-Upstream
03.2024 - Current
Field Service Manager
MEDRA ARABIA
09.2021 - 12.2022
Operation and technical Sales coordinator
MEDRA ARABIA
12.2020 - 08.2021
Operation Supervisor
Drilling Fluids Service (DFS)
01.2019 - 06.2020
Operation Supervisor
MEDRA ARABIA / Saber Advance Solutions (SAS)
09.2016 - 12.2018
Solid Control & Waste Management Engineer
M-I SWACO-SLB
09.2011 - 01.2016
Sales Manager
JPS Services-Petroleum Services
01.2009 - 12.2010
Account Assistant
Etisalat
01.2009 - 12.2009
Customer Service Representative
Exceed Contact Center
02.2007 - 01.2008
Sales Representative
Marsa Alam
02.2001 - 12.2008
Sales Representative
Sharm Elshikh City
06.1999 - 12.2006
Bachelor in Commerce (Accounting) -
Zagazig University
Hazcom Hydrogen Sulfide and SCBA - undefined
Arabian Safety Training Centre
Excellent Work Performance & Safety Record - undefined
Arabian Safety Training Centre
HUET Certificate - undefined
AIMS-SMTC GLOBAL Training Center
Service Manager
National Horizon Petroleum Services Company
2 2023 - 02.2024
Technical & Assistant Operation Manager
KASAB Int'l Energy Services LLC
9 2016 - 8 2017