Mohamed Al-Kows
Riyadh,Saudi arabia
Summary
Experienced Sales Supervisor with a proven track record of effectively managing sales teams and driving successful outcomes. Demonstrated ability to provide clear direction, motivation, and guidance to maximize team performance. Skilled in recruitment and training of new employees, ensuring a strong and capable sales force. Well-versed in legal compliance procedures, ensuring adherence to all necessary regulations. Friendly and approachable leader dedicated to fostering a positive work environment and achieving exceptional sales results.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
Apple Inc.
07.2023 - Current
- Established positive and effective communication among unit staff and organization leadership and reducing miscommunications. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built strong relationships with clients by consistently delivering outstanding service and follow-up assistance
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Effectively coached over 30 team members to reach weekly and monthly sales goals.
Assistant Manager
The Mobile Shop
02.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Activated both contract and pre-paid wireless phones for over 150 customers per month
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Worked to build relationships with customers and built potential for additional sales
- Increased sales and customer satisfaction through personalized servicing
- Engaged customers in social conversations to create pleasant and easy mobile experience
- Trained and mentored new sales representatives
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations
Sales Manager
Viola Gourmet
01.2021 - 01.2022
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managing and training over 25 employees to deliver sales and performance.
Supervisor
Shelby's Food Express
07.2018 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Food Service Worker
Shawarma Shop
01.2018 - 06.2018
- Strategically plated hot meals and salads in aesthetically pleasing arrangements
- Used downtime to prepare ingredients and restock supplies for expected busy periods
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Greeted customers at the deli counter to fulfill requests and answer questions
Education
Bachelor of Applied Arts And Science -
Westren Universty
London, Canada05-2026
Certificate -
ICDL
Canada05-2019
Certificate -
Ontario 150 Leadership Program
London, Canada04-2019
High School Diploma -
Alsdeek Secondary School
Riyadh, SA06.2016
Skills
- Multi-tasking Strengths
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Product and service knowledge
- Capital improvement management
- Performance evaluation
- Quality assurance
- Team development
- Schedule development
- Data analytics
- Workflow management
- Strategic planning
Languages
English, Arabic
Native language
Timeline
Sales Supervisor
Apple Inc.
07.2023 - Current
Assistant Manager
The Mobile Shop
02.2022 - 05.2023
Sales Manager
Viola Gourmet
01.2021 - 01.2022
Supervisor
Shelby's Food Express
07.2018 - 12.2020
Food Service Worker
Shawarma Shop
01.2018 - 06.2018
Bachelor of Applied Arts And Science -
Westren Universty
Certificate -
ICDL
Certificate -
Ontario 150 Leadership Program
High School Diploma -
Alsdeek Secondary School
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