Mohamed Ali
Field Service Engineer
Riyadh,Riyadh
Summary
Field Service Engineer A passionate field service engineer with 9+ years of experience managing medical equipment. Seeking to leverage my technical and professional expertise to learn and grow in a new role with an esteemed organization that provides me scope to enrich my knowledge, and to be a part of a team that dynamically works towards the progressive growth of the organization.
Overview
9
9
years of professional experience
Work History
Biomedical Engineering Director
Ayadic Medical
Riyadh, Riyadh
01.2019 - Current
- Rebuild company structure and implement a new workflow system.
- Establish communications and partnerships with reputed manufacturers.
- Supervise most of the brands launching, and support product managers to penetrate the market.
- Construct and manage the service department with firm standards to deliver a remarkable after-sale service.
- Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
Business Development Supervisor
Al-Olaibi Medical Services
Riyadh, Riyadh
01.2017 - 01.2019
- Manages all aspects of medical equipment technology and training programs for relevant technical staff in regards to equipment operations, standards and maintenance.
- Provides quality care by managing and coordinating the activities of the department within the framework of existing policies, procedures and regulatory requirements.
- Determines staffing requirements to ensure effective and efficient departmental functions.
- As a Senior Field Service Coordinator, my duties are; Coordinates, monitors, and improves fields’ service activities for OMS.
- Provides supports and guidance on-site routine services including installation, maintenance, and repair.
- Schedules / dispatches engineers and technicians to work orders.
- Corresponds with internal and external customers to fulfill service expectations.
- Manages all logistics support aspects of spare parts shipments to field service locations.
- Scheduling of training for service engineers and technicians on new products or technology.
Biomedical Engineering Supervisor
Molar for Import and Export
Khartoum, Khartoum
12.2011 - 09.2016
- As a Biomedical Engineering Supervisor for Molar serves as a supervisor, and coordinator of safety testing, and maintenance of biomedical equipment.
- Provides quality care by managing department's activities within the framework of existing policies, procedures and requirements.
- As a Senior Field Service Engineer for Molar, serves as a main source of the technical support, assessment and requirement analysis team (VATECH Diagnostic Imaging, and Dental Units), and sales support.
- Performs complex repair work on various medical equipment and provides required solutions.
- Manages complex installations and complex repairs for biomedical equipment and provides regular maintenance.
- Conducts online support for customers reducing the downtime of equipment, and connect the manufacturers to units in critical problems.
- Prepares reports and summaries for work to be conducted according to schedule.
Education
B. Med. Sci. - Medical Equipment Technology
October 6 University
Egypt 09.2006 - 06.2006
Skills
Engineering software expertise
undefinedCertification
Technical Training on Euronda Products.
Timeline
Technical Training on Euronda Products.
01-2020
Biomedical Engineering Director
Ayadic Medical
01.2019 - Current
Technical Training Program for Installation and Maintenance of Olsen Dental and Medical Equipment, Olsen (Brazil).
09-2017
Business Development Supervisor
Al-Olaibi Medical Services
01.2017 - 01.2019
Certified Service Engineer (No. VET-20130614-P01) in service and operation of (PaXFlex, Pax-I, PaX-i3D, PaX-400C, EasyDent V4, and Ez3D Plus) from Vatech (Korea).
06-2013
Completion of PACS, EMR, and Standards training seminar from O-Tech (UAE).
11-2012
Training course in Line frequency X-Ray System from Sudanese Training Centre for Medical Devices Technology with Wuhan for Science & Technology Training Centre (Sudan).
09-2012
Certified Service Engineer (No. VET-120426-P13) in Dental Diagnostic Imaging from Vatech (Korea).
04-2012
Biomedical Engineering Supervisor
Molar for Import and Export
12.2011 - 09.2016
Training course in The Programmable Logic Controller (PLC), at The Egyptian Biomedical Engineering Group (Egypt).
11-2009
Training course in The Dental Unit, at The Egyptian Biomedical Engineering Group (Egypt).
11-2009
Microcontrollers course with grade (Very Good), at The Biomedical Equipment Training Centre, Alexandria University (Egypt).
07-2009
Training course in Electronic Circuits and Applications, at The Biomedical and Scientific Training Centre, Bio service and Trading Group (Egypt).
05-2009
Training courses at The Biomedical and Scientific Training Center (Egypt) in: Electrical and Electronics Measurement Techniques,Electronic Semiconductor Devices, and High Reliability Soldering and De-soldering.
02-2009
B. Med. Sci. - Medical Equipment Technology
October 6 University
09.2006 - 06.2006
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