MOHAMED ALI
Technical Account Manager (TAM)
Summary
A highly dedicated and results-driven professional with 12+ years of extensive experience in Telecommunications and Network Operations Center (NOC) environments. Successfully transitioned into a Technical Account Management (TAM) role, specializing in Point of Sale (POS) solutions. Proven expertise in assessing customer technical needs, supporting the sales lifecycle, and resolving complex technical issues. Core competencies include FTTx network configuration, troubleshooting, and a strong background in customer-facing roles, underpinned by excellent problem-solving and team communication skills.
Overview
14
14
years of professional experience
Work History
Technical Account Manager (TAM)
Rewaa Company
03.2024 - Current
- POS Solution Guidance: Provide expert technical guidance and support for advanced Point of Sale (POS) solutions.
- Needs Assessment: Conduct thorough assessments of customer needs and technical requirements to tailor and propose optimal POS solutions.
- Sales Support: Act as a key technical liaison, supporting the Sales team throughout the entire sales cycle.
- Technical Resolution: Lead the resolution of complex technical issues for both potential and existing customers.
- Business Development: Actively participate in efforts to identify and secure new customer opportunities.
Senior Telecom Engineer (Technical Specialist Engineer)
STC
01.2017 - 03.2024
- FTTx Expertise: Specialized in FTTx (Fiber-to-the-x) network configuration and advanced troubleshooting.
- Service Restoration: Resolved critical service issues related to landline services on the fiber network, improving uptime.
- Coordination: Managed trouble calls, collaborating closely with engineering, field technical teams, and telecommunication carriers for rapid service restoration.
- Provisioning: Responsible for the configuration and provisioning of modems, including Huawei and Alcatel ONT & MDU units.
- Systems Utilized: Proficiently used ICMS, Huawei NMS, Alcatel NMS, NGN, ALEPO, and RTTS for network management and operations.
Technical Specialist In Fixed Section
STC Solutions Company
01.2014 - 01.2017
- Executed ADSL installation, configuration, and troubleshooting.
- Managed the activation and configuration of telephone lines.
- Worked with Alcatel, Huawei, and Siemens software platforms.
FTTH Sales Support
Trans Telecom Company
01.2012 - 09.2013
- Processed and accurately entered customer orders into the ICMS system for Fiber-to-the-Home (FTTH) services.
Education
Bachelor of Science - Electronics Engineering (Telecommunication Sector)
AL Neelain University
Khartoum, Sudan01.2010
Skills
Core Competencies: POS Solutions, Technical Account Management, FTTx Configuration and Troubleshooting, ADSL, Landline Services
SOFT SKILLS
- Excellent Communication and Interpersonal Skills
- Strong Problem-Solving Abilities
- Team Leadership and Management
- High Ability to Work Under Pressure
- Adaptability and Willingness to Relocate
Timeline
Technical Account Manager (TAM)
Rewaa Company
03.2024 - Current
Senior Telecom Engineer (Technical Specialist Engineer)
STC
01.2017 - 03.2024
Technical Specialist In Fixed Section
STC Solutions Company
01.2014 - 01.2017
FTTH Sales Support
Trans Telecom Company
01.2012 - 09.2013
Bachelor of Science - Electronics Engineering (Telecommunication Sector)
AL Neelain University