Mohamed Ali Niyamathullah
Ayangudi
Summary
Experienced and dedicated hospitality and property management professional with over 30 years of progressive experience in hotel operations, residential leasing, and staff training. I am a proven leader with a strong background in operations, customer service, financial management, and training across prestigious brands such as Holiday Inn, Al Faisaliah Hotel, and Hotel Al Khozama. Renowned for consistently meeting financial and occupancy targets, leading cross-functional teams, and delivering service excellence. Skilled in OPERA PMS, SAP B1, and various ERP systems, with a deep commitment to quality, compliance, and team development.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Training Manager
Holiday Inn (Izdihar, Meydan and Olaya)
11.2025 - Current
- Lead training initiatives across three Holiday Inn properties, ensuring consistent service quality and alignment with IHG brand standards.
- Design and deliver training programs for operational departments, including Front Office, Housekeeping, and Food & Beverage.
- Conduct onboarding for new hires and professional development programs for existing staff.
- Collaborate with department heads to assess training needs and enhance employee performance.
Rental Manager
Al Khairia Executive Apartments
01.2021 - 06.2024
- Company Overview: AlKhozama Management Company
- As Rental Manager, I led the daily operations of Al Khairia Executive Apartments, a key property within Al Khozama’s real estate portfolio. My role was focused on ensuring financial performance, high occupancy levels, tenant satisfaction, and regulatory compliance.
- Developed and implemented operational policies and financial strategies in collaboration with senior finance and residence directors to enhance cost efficiency and increase profit margins.
- Achieved and maintained high occupancy rates through targeted marketing initiatives and personalized customer engagement strategies.
- Oversaw tenant relations, including complex lease negotiations, contract renewals, dispute resolution, and long-term retention strategies.
- Directed a team responsible for customer service, maintenance coordination, leasing, and compliance—ensuring consistent service excellence and operational smoothness.
- Regularly evaluated market trends to adjust pricing, positioning, and services in line with competitive benchmarks.
- Ensured compliance with health, safety, and municipal regulations while maintaining a high standard of apartment presentation and functionality.
Rental Manager
Al Khozama Center & Al Khairia Apartments at Hotel Al Khozama
09.2010 - 12.2020
- Oversaw leasing and rental operations across multiple asset types within two high-profile properties: Al Khozama Center and Al Khairia Apartments. My responsibilities included managing a mixed-use portfolio comprising 32 retail units, 40 commercial offices, and 39 residential apartments at Al Khozama Center, along with 48 executive apartments at Al Khairia.
- Developed and enforced leasing strategies and operational policies tailored for each asset type (residential, office, and retail), improving occupancy rates and tenant retention across the board.
- Maintained consistent communication with tenants, addressing concerns promptly while ensuring full compliance with lease terms and property regulations.
- Collaborated with internal departments including Maintenance, Security, and Finance to streamline property operations and reduce downtime between tenants.
- Conducted performance analysis and submitted detailed monthly reports, highlighting leasing trends, revenue targets, and occupancy statistics to executive management.
- Negotiated lease renewals and new contracts with both corporate and individual tenants, achieving favorable terms while ensuring mutual satisfaction.
Sales Manager – Rental Division
Al Faisaliah Hotel & Hotel Al Khozama
09.2008 - 09.2010
- Managed a premium portfolio of 100 fully furnished executive apartments at Al Faisaliah Hotel, along with additional units at Al Khozama Center and Al Khairia Executive Apartments.
- Implemented targeted marketing and corporate outreach strategies, increasing apartment occupancy by 15% during tenure.
- Engaged directly with high-profile tenants, including embassy staff and multinational corporations, to establish long-term leases and strategic partnerships.
- Spearheaded negotiations for new leases, tailoring agreements to meet both business goals and client requirements.
- Worked closely with the front office, engineering, and housekeeping teams to ensure apartment readiness and seamless tenant move-in experiences.
Assistant Sales Manager – Rental Division
Al Faisaliah Hotel & Al Khozama Hotel
09.2004 - 09.2008
- Assisted in managing the rental operations of 100 fully furnished executive apartments at Al Faisaliah Residence, along with additional units at Al Khozama.
- Contributed to increased occupancy through targeted sales support, client follow-ups, and customer-first leasing strategies.
- Handled lease negotiations, renewals, and inquiries while maintaining excellent tenant relations.
- Coordinated with internal departments to ensure apartment readiness and consistent service delivery.
Rental Administrator
Al Faisaliah Hotel & Al Khozama Hotel
09.2000 - 09.2004
- Administered rental operations and tenant services for 100 fully furnished apartments at Al Faisaliah Residence and additional units at Al Khozama Center.
- Maintained accurate lease documentation, facilitated move-ins/outs, and supported day-to-day administrative processes.
- Served as a key point of contact for tenants, ensuring a professional and responsive customer experience.
Front Office Cashier
Hotel Al Khozama
09.1991 - 09.2000
- Managed front desk responsibilities, including guest check-ins, room reservations, billing, and daily financial transactions.
- Delivered a high level of guest service, resolving issues promptly and professionally to ensure guest satisfaction.
- Worked closely with housekeeping, concierge, and other departments to provide seamless hotel experience.
Education
Master of Commerce -
Jamal Mohammed College
Tiruchirappalli, Tamil Nadu01.1989
Bachelor of Commerce - undefined
Jamal Mohammed College
Tiruchirappalli, Tamil Nadu01.1987
Bachelor of Education - Additional degree for teaching qualification
Annamalai University
Chidambaram, Tamil Nadu01.1990
Skills
Managed apartments, retail, and office spaces with a focus on keeping them occupied and running smoothly
Handled daily operations for hotels, apartments, retail, and office properties
Created budgets, controlled costs, and handled VAT and financial reports using SAP B1 and OPERA PMS
Prepared and submitted monthly VAT and municipal reports to corporate office
Increased revenue and occupancy through smart pricing, marketing, and lease deals
Drafted and negotiated rental contracts for corporate and long-term clients
Resolved tenant issues quickly and maintained strong tenant relationships
Sent invoices, followed up on payments, and worked with finance to ensure timely collections
Wrote and implemented procedures to keep operations consistent and compliant
Worked with other teams (maintenance, security, finance, housekeeping) to deliver quality service
Hired, trained, and supported staff to improve performance
Used SAP B1 and OPERA PMS for leasing, procurement, and reporting tasks
Communicated clearly and managed time well in busy work environments
Certification
- IHG University Courses Completed: Jan 2025 – July 2025
- True Hospitality Service Skills, Problem Handling, IHG Brand Service Training, 5S Cleaning Program (Housekeeping & Non-Housekeeping), Journey to Managers, The Breakfast Guest Journey, Leading & Sustaining Service Culture, Value of Loyalty, Value of Enrolments, IHG One Rewards Member Recognition, Food Waste Reduction for Colleagues
- “Train the Trainer” Seminar – Mar 2000
- “Leading at a Higher Level” – Al Khaleej Training, Nov 2006
- “Communicating Clearly” Program – Apr 2007
- Harvard ManageMentor Courses – 2009: New Manager Transitions, Hiring, Developing Employees
- Harvard Business Publishing Courses – 2016: Budgeting, Time Management, Coaching & Delegating, Business Writing, Feedback Essentials, Business Case Development
LANGUAGES
Fluent in English, Tamil, and basic Arabic knowledge.
References
Available upon request
Timeline
Training Manager
Holiday Inn (Izdihar, Meydan and Olaya)
11.2025 - Current
Rental Manager
Al Khairia Executive Apartments
01.2021 - 06.2024
Rental Manager
Al Khozama Center & Al Khairia Apartments at Hotel Al Khozama
09.2010 - 12.2020
Sales Manager – Rental Division
Al Faisaliah Hotel & Hotel Al Khozama
09.2008 - 09.2010
Assistant Sales Manager – Rental Division
Al Faisaliah Hotel & Al Khozama Hotel
09.2004 - 09.2008
Rental Administrator
Al Faisaliah Hotel & Al Khozama Hotel
09.2000 - 09.2004
Front Office Cashier
Hotel Al Khozama
09.1991 - 09.2000
Bachelor of Commerce - undefined
Jamal Mohammed College
Bachelor of Education - Additional degree for teaching qualification
Annamalai University
Master of Commerce -
Jamal Mohammed College
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