Mohamed ALNemer
Riyadh,KSA
Summary
A successful IT Administrator with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems, especially Windows, Exchange and Citrix. Multi-talented with good allround technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organised and structured work ethic. Looking for a career advancement opportunity with a company that will challenge my problem solving skills and allow me to develop my knowledge & potential. CCNA, VMware certified
Overview
10
10
years of professional experience
1
1
Certification
Work history
Senior account manager
United Tools
2023.10 - Current
- I submitted government and private sectors tenders more than 16 million.
- Contract Negotiation: Negotiating contracts, pricing, and terms with clients to ensure mutually beneficial agreements.
- Revenue Growth: Successfully expanded key accounts, resulting in revenue growth of 12% in Q4 2023.
- Customer Relationship Management: Many strong relationships have been built with customers from the government and private sectors, understanding their needs, and constantly ensuring their satisfaction with the service.
- Team Leadership: Mentored and developed a team of junior account managers, improving team performance by 14% as measured by client satisfaction surveys and revenue targets.
- Preparing and organizing financial and technical tenders for government and private sectors.
Account Manager
Gulf systems
2021.01 - 2023.09
- Gulf systems, Saudi Arabia I submitted government tenders more than 30 million
- Experience on ETIMAD & the company ERP system
- Established new relationships with Saudi Payments and The Saudi Investment Bank and registered with them as supplier
- Preparing and organizing financial and technical proposals for public sector tenders
- Helping the company to continuing their good relations with the customers
- Understanding the customer's needs and providing a suitable solution for them.
IT Admin - Support
ARTIC
2015.01 - 2021.01
- Arabian Tile (ARTIC), Saudi Arabia Maintenance & management of the Critical Windows based Server Environment Implement system security by configuring, monitoring and maintaining email applications and virus protection software Super-sees the activities of all help desk members to ensure that they deliver excellent customer service and provide customer guidance Implement a central problem management route for information management users to handle queries and complaints Monitoring virtual machine on VMware & Microsoft hyper v Performing system upgrades following new releases
- Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems; and Providing technical support via helpdesk systems for a wide range of internal & external applications
- Purchasing of IT Equipment and software in line within agreed budgets
- Producing reports for senior managers
- Liaising & meeting with external suppliers of IT services.
Professional services engineer intern
NATCOM
2014.01 - 2015.01
- Support the service delivery manager and installation team with their day-to-day installation of the serves and configurations Strong overview upon various HPE servers and workstations including rackmount, tower and blade servers Helping in writing custom service level agreements to suit different customers' needs Gained brief knowledge about servers, storage, backup and disaster recovery
Education
Bachelor's degree - Computer Information Systems
College of Applied science andtechnology, OU
Google Marketing Principles Business enablement via marketing VMware, PMI, Cobbit5 - Computer Information Systems
ISO International institute
2014
Skills
Project management (PMI)
Strong decision maker
Complex problem solver
Microsoft office proficiency EXW P
Technical Support
Database Design & Management
Highly organized and disciplined with a passion for Information Technology
Innovative Ideas
Satsfing Customer expriacne
Google Marketing Principles
Strong IT Knowldge
Systems Installation, Configuration & upgrading
Having a passion for providing excellent customer service
Certification
CCNA, VMware certified
Skill Highlights
Project management (PMI)
Strong decision maker
Complex problem solver
Microsoft office proficiency. EX.W. P
Technical Support
Database Design & Management
Highly organized and disciplined with a
passion for Information Technology
Additional Information
- IT solutions Experiences
Help Translate RFS to solutions and start to work on HPE GreenLake solution
- Project Management Experiences
Managing and governing the Saudi Build Exhibition more than 32000 visitors for Saudi Build Exhibition more than 20000 visitors for Our booth Managing and governing the Saudi Build Exhibition more than 25000 visitors for Saudi Build Exhibition more than 16000 visitors for Our booth
- IT Certificates
HPE GreenLake Solution selling FY22 VMware administrator provides a high level of technical expertise and support, experienced and knowledgeable on Windows server and desktop OSs, networking devices, Active Directory, storage systems and VMWare. Cisco Network administrator ensures that an organization’s computer networks—groups are operating to meet the needs of the organization. Focus to maintain and troubleshoot computer networks and employ security principles to keep networks secure.
Languages
English
Upper intermediate (B2)
Arabic
Proficient (C2)
Timeline
Senior account manager
United Tools
2023.10 - Current
Account Manager
Gulf systems
2021.01 - 2023.09
IT Admin - Support
ARTIC
2015.01 - 2021.01
Professional services engineer intern
NATCOM
2014.01 - 2015.01
Bachelor's degree - Computer Information Systems
College of Applied science andtechnology, OU
Google Marketing Principles Business enablement via marketing VMware, PMI, Cobbit5 - Computer Information Systems
ISO International institute