MOHAMED ALSHADDAD
Riyadh
Summary
A dedicated professional with proven expertise in troubleshooting and hardware troubleshooting. Demonstrates strong decision-making aptitude and a commitment to enhancing operation efficiency. Seeking to leverage skills in a dynamic environment to drive operational success and innovation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Specialist
Zension Tech.
Riyadh
05.2024 - 10.2024
- Optimised hardware components for enhanced operational efficiency.
- Executed regular system maintenance to achieve peak performance.
- Delivered impactful training sessions to increase staff technical proficiency.
Human Resources Coordinator
Ajwad Aluminium Co.
Riyadh
02.2024 - 05.2024
- Ensured legal compliance with employment laws through diligent record keeping.
- Mediated conflicts amongst employees to maintain a positive working environment.
- Led disciplinary procedures, maintaining professionalism and fairness throughout.
Digital Repair Engineer / Branch Manager
Huawei Tech. Inv.
Riyadh
01.2022 - 01.2024
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
Smartphone Technician / Team Leader
Jarir Marketing Company
Riyadh
11.2018 - 01.2022
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
Customer Care Representative / Technical Support
National Water Company (NWC)
Riyadh
02.2016 - 02.2017
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Managed high-volume customer inquiries in a professional manner.
- Handled sensitive information confidentially to protect customer privacy rights.
Education
Engineer's degree - Chemical Engineering
King Fahd University of Petroleum and Minerals
Dhahran 09.2011 -
Associate's degree (Diploma) - Human Resources Management
Umm Al-Qura Higher Ins.
Mecca 02.2023 - 01.2025
Skills
- Troubleshooting expertise
- Hardware troubleshooting
- Operation efficiency
- Decision-Making aptitude
Languages
English
Fluent
Certification
Google Workspace online training (2024)
Management training at Huawei (2023)
Huawei Technical Certificate (2022)
Apple Technical Certificate (2019)
Cambridge IT Skills Certificate (2010)
Banking training at RIYAD bank (2013)
Part-time librarian at KFUPM (2012)
Timeline
Technical Specialist
Zension Tech.
05.2024 - 10.2024
Human Resources Coordinator
Ajwad Aluminium Co.
02.2024 - 05.2024
Associate's degree (Diploma) - Human Resources Management
Umm Al-Qura Higher Ins.
02.2023 - 01.2025
Digital Repair Engineer / Branch Manager
Huawei Tech. Inv.
01.2022 - 01.2024
Smartphone Technician / Team Leader
Jarir Marketing Company
11.2018 - 01.2022
Customer Care Representative / Technical Support
National Water Company (NWC)
02.2016 - 02.2017
Engineer's degree - Chemical Engineering
King Fahd University of Petroleum and Minerals
09.2011 -
Similar Profiles
Kavinda RanasingheKavinda Ranasinghe
Branch Manager at Omni tech St Lukes And Omni tech GlenfieldBranch Manager at Omni tech St Lukes And Omni tech Glenfield
VICTOR CLEBERVICTOR CLEBER
Volunteer at Tech Summer Of TechVolunteer at Tech Summer Of Tech
Bikash Ranjan SwainBikash Ranjan Swain
Senior Technical Support Engineer at Softenger India Pvt Ltd, TECH CENTER ,PROJECT :- HPE MSIP UIDAI TECH CENTER, BangaloreSenior Technical Support Engineer at Softenger India Pvt Ltd, TECH CENTER ,PROJECT :- HPE MSIP UIDAI TECH CENTER, Bangalore