Ibrahim el-Gretly
Riyadh
Summary
Network and Technical Support Specialist with 5+ years of experience in LAN/WAN, VPN, and customer support. Seeking to apply my skills in troubleshooting, network administration, and team leadership to support IT operations and business growth
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service & Technical Support Senior (Team Leader)
Telecom Egypt
08.2023 - 09.2025
- Senior Technical Support professional leading teams, resolving network issues, monitoring systems, managing inventory, training staff, and ensuring high-quality service delivery across multiple sites
Service & Technical Support Specialist
Telecom Egypt
06.2020 - 08.2023
- Delivered technical support, configured routers, switches, and access points, troubleshot WAN/LAN, VPN, firewall, and wireless issues, assisted users with IT solutions, and monitored system performance and security
Digital Support Specialist
International Business Service Company
10.2019 - 02.2020
- Provided ISP support via chat and social media, resolved customer issues, enhanced user experience, supported IT team with workstation troubleshooting, LAN monitoring, antivirus management, and network security optimization
Education
B.Sc. - Computer Science & Information Technology
Higher Technological Institute
05.2019
Skills
- Networking: LAN/WAN, VPN, Firewalls, Routers, Switches, Access Points
- Operating Systems: Windows (Advanced), Linux (Basic)
Certification
Cisco Certified Network Associate (CCNA 200-301), Microsoft Certified Solutions Associate (MCSA)
LANGUAGES
Arabic (Native), English (Very Good)
CORE COMPETENCIES
- Communication: Delivered major technical presentations to management and clients, received outstanding feedback, and effectively explained complex network and IT concepts to non-technical audiences.
- Leadership: Led a team of technical support specialists at Telecom Egypt, supervised shifts, trained new staff, managed multi-site operations, and ensured high-quality service delivery.
Timeline
Service & Technical Support Senior (Team Leader)
Telecom Egypt
08.2023 - 09.2025
Service & Technical Support Specialist
Telecom Egypt
06.2020 - 08.2023
Digital Support Specialist
International Business Service Company
10.2019 - 02.2020
B.Sc. - Computer Science & Information Technology
Higher Technological Institute