Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
CORE COMPETENCIES
Timeline
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Ibrahim el-Gretly

Riyadh

Summary

Network and Technical Support Specialist with 5+ years of experience in LAN/WAN, VPN, and customer support. Seeking to apply my skills in troubleshooting, network administration, and team leadership to support IT operations and business growth

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service & Technical Support Senior (Team Leader)

Telecom Egypt
08.2023 - 09.2025
  • Senior Technical Support professional leading teams, resolving network issues, monitoring systems, managing inventory, training staff, and ensuring high-quality service delivery across multiple sites

Service & Technical Support Specialist

Telecom Egypt
06.2020 - 08.2023
  • Delivered technical support, configured routers, switches, and access points, troubleshot WAN/LAN, VPN, firewall, and wireless issues, assisted users with IT solutions, and monitored system performance and security

Digital Support Specialist

International Business Service Company
10.2019 - 02.2020
  • Provided ISP support via chat and social media, resolved customer issues, enhanced user experience, supported IT team with workstation troubleshooting, LAN monitoring, antivirus management, and network security optimization

Education

B.Sc. - Computer Science & Information Technology

Higher Technological Institute
05.2019

Skills

  • Networking: LAN/WAN, VPN, Firewalls, Routers, Switches, Access Points
  • Operating Systems: Windows (Advanced), Linux (Basic)

Certification

Cisco Certified Network Associate (CCNA 200-301), Microsoft Certified Solutions Associate (MCSA)

LANGUAGES

Arabic (Native), English (Very Good)

CORE COMPETENCIES

  • Communication: Delivered major technical presentations to management and clients, received outstanding feedback, and effectively explained complex network and IT concepts to non-technical audiences.
  • Leadership: Led a team of technical support specialists at Telecom Egypt, supervised shifts, trained new staff, managed multi-site operations, and ensured high-quality service delivery.

Timeline

Service & Technical Support Senior (Team Leader)

Telecom Egypt
08.2023 - 09.2025

Service & Technical Support Specialist

Telecom Egypt
06.2020 - 08.2023

Digital Support Specialist

International Business Service Company
10.2019 - 02.2020

B.Sc. - Computer Science & Information Technology

Higher Technological Institute

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Ibrahim el-Gretly