MOHAMED ARAFAT
Riyadh
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Technical Communication Company -TCC
02.2021 - Current
- Developing the infrastructure and systems to meet the company’s needs.
- Configure new and existing network systems and hardware.
- Configure, deploy Avaya IP office & Grand stream VoIP System.
- Installing and configure CCTV IP camera systems.
- Monitored system performance to identify potential issues.
- Working knowledge of network cabling, crimping, racking infrastructure and specifications.
- Training staff and customers on different system.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
IT Support
AL Rayan Group
07.2020 - 02.2021
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Installing and configuring computer hardware, operating systems and applications.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Provided documentation on start-up, shutdown, and first level troubleshooting of processes to help desk staff.
- Monitoring Network & Camera Systems.
- Provided first- and second-line IT support for internal colleagues.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Partnered with IT support to troubleshoot and address platform issues.
- Collaborated with team members to consistently deliver high-quality IT support services to clients.
Customer Service & Sales Representative
Orange Egypt
10.2018 - 03.2020
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Presented professional image consistent with company's brand values.
- Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
- Providing product and service information, resolving product and service queries.
IT Specialist
Let's Know Company
01.2018 - 09.2018
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested new software and hardware prior to deployment.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor’s Degree in Computers And Information - Information Technology
Faculty of Computers And Information
Mansoura University2017
Skills
- Hardware and Software Configuration
- Cisco Systems & Avaya VoIP systems
- Switching Protocols (VLAN, Inter-vlan, VTP, STP and Ether-Channel)
- Routing Protocols (RIP, EIGRP, OSPF)
- Computer System Diagnostics Software
- Operating Systems Expertise
- Remote Technical Support
Technical Skills:
- Task Prioritization, Self Motivation
- Always seeking more experience, knowledge and challenge
- Fast learner, Self-motivated, High level of energy
- Very good presentation, Communication and Team working skills
- Time Management, Problem solving skills, Business report writing
- Extensive product knowledge and the ability to explain complicated concepts clearly
Soft Skills:
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Technical Support Engineer
Technical Communication Company -TCC
02.2021 - Current
IT Support
AL Rayan Group
07.2020 - 02.2021
Customer Service & Sales Representative
Orange Egypt
10.2018 - 03.2020
IT Specialist
Let's Know Company
01.2018 - 09.2018
Bachelor’s Degree in Computers And Information - Information Technology
Faculty of Computers And Information
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