Mohamed Bayoumi

• Contributed to the start-up and operational readiness of Alexandria (HBE), Neom (NUM), and Red Sea Airport (RSI), ensuring smooth integration and performance.
• Responsible for the overall control of the shift for both (TUU) and (NUM) stations as a direct representative of the Airport Services Manager, monitoring all flight, staff, and GHA activities to ensure efficient and punctual running of operations, and ensuring the punctuality and safety of all Qatar Airways operations.
• Responsible for day-to-day operations and acts as a liaison between airport services providers and users.
• Provide inputs and recommendations to management to improve the effectiveness of daily operations.
• Responsible for ensuring passenger and aircraft handling conform to safety and security requirements.
• Manage and control manpower on the shift to optimise utilisation and maintain staff morale and discipline.
• Conducts spot checks on operations and staff to ensure adequate standards are maintained.
• Responsible for resolving customers' problems and complaints effectively, liaise promptly with all departments, including customer relations, to provide resolution for complaint handling.
• Conduct briefing sessions for QR and GHA teams on every shift.
• Manage the utilisation of the petty cash expenses and keep track of petty cash expenditure in line with standard finance procedures, monthly reports, lounge management, and LPC checks.
• Delegate duties to subordinates and team members.
• Responsible for preparing daily, weekly, monthly, and quarterly reports.

• Leading a qualified team that provides full passenger handling for customers, and full ground services for the aircraft.
• Responsible for all ground servicing of an aircraft.
• Provide assistance and related customer services at the ticket counter, gate, and baggage areas, and concourse of the airline we serve.
• Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning, and public announcements, providing connecting flight information and directional assistance, and handling unruly, upset, or angry passengers.
• Load controller for A320 aircraft, and can perform either manual or automated load sheets.

To search for new business opportunities in the local market to deliver sales through making outbound calls and visits to describe the bank’s products, explain the benefits of these products in relevance to the customer’s needs, and to answer the customer’s questions to increase revenues and meet set targets. Description of Sales Activities.

Present financial products to clients using the authorised techniques in order to meet customers' needs, and preserve CIB's market share.

Initiate new customer accounts efficiently and professionally to increase revenues.

Ensure the delivery of all the required documents in a timely manner to maintain accurate records, in alignment with work policies and procedures.

Prepare sales reports to advise the direct sales supervisor on sales progress, in order to support further decision-making.

Attend regular meetings with the Direct Sales Supervisor to review weekly, daily, and monthly sales activities, progress on goals, and the status of prospective customers.

Complies with all relevant CBE regulations, banking law, AML regulations, and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks. Day-to-day management.

7. Follows day-to-day operations related to own jobs in the Sales Channels Department to ensure continuity of work (policies, processes, and procedures).

Follows all the relevant department policies, processes, and standard operating procedures.