MOHAMED DAWOD
Riyadh
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Accurate Quality Medical Co
01.2023 - Current
- Based in Riyadh and Qassim,Hail as remote area.
- Planned, conducted and executed presentations for present and potential clientele.
- Executed strategies to develop and expand sales of services to existing customers.
- Assisted internal and external customers with questions and concerns within assigned accounts
- Used consultative selling techniques to identify potential sales opportunities within account
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Responded promptly to customer queries to increase overall satisfaction.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Used knowledge of company products and services to recommend solutions to customers.
- Updated and expanded client databases within assigned territory.
- Followed up with customers after sales to gain feedback.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Key Account Specialist
MSD / Sobol Medical Co
10.2018 - 10.2022
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
- Documented client interactions, sales and pitches delivered in CRM system.
- Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
- Developed sales forecasts in collaboration with sales manager manager to estimate future revenue.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Working on government (Nupco/institutions) sector and privet sector
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
Medical Sales Representative
Qatar Pharmaceutical Industry
10.2016 - 04.2018
- An organized customer services process to ensure the quality of our services and customer satisfaction
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Responsible for tenders and direct orders following up for government sector and private sector hospitals
- Promote and sell company products to hospitals, pharmacies, and other relevant healthcare centers with follow-up
- Responsible for managing queries, analyzing data, and maintaining client accounts
- Developing an in-depth understanding of company products
- Opened major customer accounts within a month
- Best achiever in all quarters.
Education
Bachelor's - College of Pharmacy
Ribat National University - Khartoum
Skills
- Adaptable and Flexible
- Team Collaboration Effective
- Multitasking
- Written & Verbal Communication
- Field Surveyor Computer
- Microsoft Office
- Professional Statistical Analysis
- Highly Dependable Patient & Reliable High Selling Skills
- Client Relationship Building
- Key Account Management
- Sales tactics
- Account development
- CRM software proficiency
- Problem-Solving
- Contract Negotiation
Languages
Arabic
English
Timeline
Key Account Manager
Accurate Quality Medical Co
01.2023 - Current
Key Account Specialist
MSD / Sobol Medical Co
10.2018 - 10.2022
Medical Sales Representative
Qatar Pharmaceutical Industry
10.2016 - 04.2018
Bachelor's - College of Pharmacy
Ribat National University - Khartoum
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