MOHAMED DAWOUD

• Improved guest satisfaction by implementing new concierge services.
• Led team to deliver exceptional customer service for enhanced reputation.
• Streamlined check-in procedures with innovative technology integration.
• Managed hotel restaurant operations, elevated dining experience.
• Manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management
• Maintained compliance with health and safety regulations within the premises.

• Maintained efficient stock levels by regularly conducting inventory checks.
• Assisted customers with enquiries and purchases, ensuring positive shopping experiences.
• Sustained clean and orderly storage areas, promoting a safe working environment.
• Operated the till and processed transactions, providing excellent customer service.
• Managed delivery schedules for efficient stock replenishment.
• Streamlined financial controls by reviewing and updating internal audit processes.
• Maintained general ledger for accurate record keeping.
• Identified discrepancies in account balances, rectifying errors promptly.

• Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
• Ensured customer satisfaction with prompt problem resolution.
• Managed front-of-house operations to maintain a high level of service.
• Maintained cleanliness standards, resulting in positive customer feedback.
• Compiled end-of-day reports for management's overview.
• Ensured smooth operation of front desk during night hours to maintain uninterrupted services for guests.
• Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.

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• Ensured timely restocking of goods by conducting regular inventory checks.
• Negotiated better terms with suppliers, resulting in cost savings.
• Improved sales through effective visual merchandising and display techniques.
• Streamlined incoming deliveries by implementing an efficient sorting system.
• Assisted in annual inventory audits for accurate stock records maintenance.
• Implemented loss prevention measures resulting in reduced shrinkage losses.
• Completed opening and closing procedures each day.
• Led monthly stock-take and inventory-count activities, resolving discrepancies.