Mohamed El Mitwalli

• Worked closely with the Director of Food and Beverage to develop, strategize, and implement initiatives focused on improving departmental performance and elevating guest satisfaction.
• Provided leadership and guidance to banquet and catering teams, overseeing all aspects of operations from setup to breakdown, ensuring seamless execution and timely correction of any errors.
• Identified opportunities for improvement in processes and procedures, implementing solutions to enhance efficiency, quality, and guest experience.
• Played a pivotal role in staff development, designing and implementing training programs to improve skills and performance. Developed individualized plans for career advancement and promotion, fostering a culture of growth and development within the team.
• Actively participated in recruitment and hiring processes, identifying top talent and contributing to the formation of high-performing teams.
• Conducted regular performance evaluations, providing constructive feedback and coaching to staff members to support their professional growth and achievement of career goals

• Successfully orchestrated and supervised all aspects of banquet operations, meticulously ensuring adherence to company standards while consistently surpassing client expectations for quality and service.
• Collaborated seamlessly with event planners to meticulously plan and execute events, ensuring flawless execution and seamless coordination of scheduling and staffing requirements.
• Provided comprehensive training and mentorship to food and beverage staff, resulting in consistently exceptional customer service delivery and strict adherence to professional standards.
• Maintained immaculate cleanliness, safety, and organization within the banquet facility, consistently surpassing health and safety regulations and enhancing guest experience.
• Contributed to the operational efficiency of the Villa dining service and banquet facility, effectively liaising with various departments to optimize overall service delivery and guest satisfaction

• Reported directly to the Operations Manager, overseeing the day-to-day operations of the food and beverage department with a team of up to fourteen employees. Directed four key areas, including All Day Dining, Room Service, Lobby Lounge, and Banquet, utilizing strong leadership and communication skills to ensure seamless coordination. Implemented regular performance appraisals to provide constructive feedback and support career development initiatives for team members.

• Directed Food & Beverage operations and activities catering to His Highness Sheikh Hamdan Bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai. Served as a key member of the NAS Sports Tournament Committee in collaboration with the Dubai Sport Council. Provided coaching, training, and development for the F&B service team, fostering exceptional food and beverage knowledge and ensuring flawless service delivery.

• Led all facets of banquets and events at Dubai Endurance City, catering to the royal family and esteemed VIP guests. Supervised operations across five meeting rooms and managed outdoor events within the resort premises. Provided support to the Banquet Manager in scheduling, training, and performance management of staff. Ensured timely and efficient setup, breakdown, and maintenance of banquet functions, maintaining a high standard of service delivery throughout.

• Executed all duties required to deliver food and beverage services in accordance with the hotel's standard of performance manual. Maintained a vigilant approach to monitoring the quality of food and beverage offerings, ensuring consistency and excellence. Managed all service preparations meticulously, from pre-service to post-service activities. Employed effective upselling techniques to surpass guest expectations and maximize revenue generation. exceed guest expectations and increase revenue.

• Nu Skin Event: successfully hosted over 14,000 employees of Nu Skin for the dinner event for two significant days.

As a Waiter at Al Hadheerah Restaurant, I provided exceptional service at a renowned Arabic entertainment and Middle Eastern cuisine establishment, accommodating up to 700 guests under the stars.

• Assisted in all other outlets before my shift commenced, including morning breakfast service at the all-day dining outlet, attending to the pool bar in the afternoon, and serving at the rooftop lounge during sunset, before returning to Al Hadheerah Restaurant for the evening.

This experience allowed me to showcase my versatility and dedication to delivering outstanding service across various dining settings and clientele preferences.