Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Mohamed ELTAHIR

Riyadh,Canada

Summary

Dynamic professional with a strong focus on customer satisfaction and adept at troubleshooting and problem-solving. Demonstrates excellent communication, project management, and organisational skills, ensuring efficient collaboration and documentation. Committed to continuous learning and adaptable to changing environments, aiming to leverage these competencies towards achieving strategic career goals.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Senior infrastructure engineer

Business Cloud Inc.
Toronto, Canada
11.2022 - 04.2026

• Implemented VMware vSphere (ESXi, vCenter) for VM provisioning, monitoring, and lifecycle management

• Managed Microsoft Hyper-V environments including VM deployment and troubleshooting

• Supported advanced virtualization features including High Availability (HA), clustering, and vMotion

• Operated mixed VMware and Hyper-V production environments, ensuring stability and performance

• Executed VM migrations between VMware and Hyper-V platforms with minimal downtime

• Supported workload migration to Microsoft Azure within a hybrid cloud environment

• Performed VM assessment, dependency mapping, and end-to-end migration planning

• Validated post-migration performance and confirmed application stability

• Managed Microsoft Intune for endpoint provisioning, compliance enforcement, and security policy deployment

• Configured Conditional Access policies and security baselines to ensure compliance across the environment

• Automated administrative and operational tasks using PowerShell scripting

• Supported SAN environments including iSCSI and Fibre Channel concepts

• Managed VM backup procedures and conducted regular disaster recovery testing

• Configured and managed Cisco Meraki network and firewall infrastructure

• Managed VLANs, VPNs, and network segmentation to support secure and efficient connectivity

• Worked with Field Effect MDR (Managed Detection and Response) for proactive security monitoring and incident visibility

Sr.Technical Support Engineer

Igraa IT Solution Inc
Toronto
02.2018 - 10.2022
  • Designed, implemented, and managed Microsoft Intune for the management of endpoints, ensuring secure and compliant device configurations.
  • Created and enforced Conditional Access policies to enhance identity security, including multi-factor authentication and access controls.
  • Configured and administered Meraki and Unifi network solutions for robust and reliable connectivity.
  • Managed Datto backup and disaster recovery solutions, ensuring data integrity and business continuity.
  • Automated routine tasks and provisioning processes with PowerShell scripts, reducing manual effort.
  • Monitored, maintained, and optimized Microsoft 365 services and resolved cloud-related incidents.
  • Administered and optimized Google Workspace services, ensuring efficient and secure collaboration.
  • Managed user accounts, permissions, and access controls in Google Workspace.
  • Oversaw email and document management, including Gmail and Google Drive.
  • Provided end-user support, resolving technical issues, and conducting training sessions.
  • Collaborated with cross-functional teams to integrate Google Workspace with other tools and systems.
  • Implemented backup and recovery solutions to ensure data integrity and business continuity.
  • Contributed to documentation and knowledge sharing, supporting team members in skill development.
  • Actively participated in technology evaluations and migrations to improve cloud capabilities.
  • Installed new software for users and monitored version and patch update requirements.

IT Systems Administrator

Al Hammad Holding Company
Riyadh
09.2013 - 01.2018
  • Configured, tested, and maintained network equipment.
  • Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
  • Led server maintenance activities for company systems to keep critical functions operational.
  • Tested installations and updates on test servers before deployment to live environments.
  • Designed, installed, configured, and managed servers, switches, routers, and backup system
  • Configured, Administered, and Managed Active Directory and Domain controllers.
  • Administered and Managed Google Applications.
  • Configured, Administered, and Managed for Avaya Central and IP Phones.
  • Administered, installed & managed routers & switches.
  • Fixed the problem in end users (Cable – IP setting).
  • Administered and Managed Sophos firewall router.
  • Handled Desktop and Server (Windows 7, Windows XP, Windows 8, Windows 2012, Windows 2008).

Technical Support Engineer

Ministry of Culture and Information (MOCI)
Riyadh
01.2011 - 08.2013
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Installed new software for users and monitored version and patch update requirements.
  • Established and troubleshot network and data communications systems.
  • Completed investigations to check on reported errors, reproduce problems, and trace faults.
  • Configured, Administered, and Managed Cisco switches and routers.
  • Network Project management follow-up.
  • Fixed the problem in end users (Cable – IP setting).
  • Installed, formatted, and managed Windows operating systems & Microsoft Office programs.
  • Handled Desktop (Windows XP).
  • Managed all network-related works.
  • Configured, Administered, and Managed various types of printers, and other computer peripherals.
  • Configured, Administered, and Managed Personal computers (Hardware).
  • Network Cabled.

Education

Diploma - Computer Networking and Technical Support

Seneca College
Toronto, Canada
5 2020 - 08.2022

Bachelor of Engineering - Computer Engineering

Al Bayan College
Sudan
9 2005 - 08.2010

Skills

  • Excellent Communication
  • Project Management
  • Organization and Time Management
  • Continuous Learning
  • Collaboration and Documentation
  • Adaptability and Flexibility
  • Troubleshooting and Problem-Solving
  • Customer Focus

Certification

  • Microsoft 365 Certified: Administrator Expert 2023
  • Microsoft Certified: Identity and Access Administrator Associate 2023
  • Microsoft Certified: Azure Fundamentals 2023
  • HCNP- R & S – Huawei Certified Network Professional – Router & Switch 2017
  • VMware Certified Professional 5 (VCP) 2014
  • Cisco Certified Network Professional (CCNP) 2012
  • Microsoft Certified IT Professional Enterprise (MCITP) 2011

LANGUAGES

Arabic - Native
English - Fluent

Timeline

Senior infrastructure engineer

Business Cloud Inc.
11.2022 - 04.2026

Sr.Technical Support Engineer

Igraa IT Solution Inc
02.2018 - 10.2022

IT Systems Administrator

Al Hammad Holding Company
09.2013 - 01.2018

Technical Support Engineer

Ministry of Culture and Information (MOCI)
01.2011 - 08.2013

Diploma - Computer Networking and Technical Support

Seneca College
5 2020 - 08.2022

Bachelor of Engineering - Computer Engineering

Al Bayan College
9 2005 - 08.2010
Mohamed ELTAHIR