Mohamed Faizeal

• Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions.
• ServiceNow instance core setup and configuration and customizations.
• Designing solutions to enhance IT service requests in Service Request Management module by developing workflows/Flow Designer.
• Working on Custom application development, App Engine Studio, UI Builder, Virtual Agent.
• Experience on ServiceNow On-premise Instance.
• Involved in creating and migrating of update sets between ServiceNow Instances
• Working on custom integration with third-party tools

• Service-Now consultation and implementation.
• Working with and functional requirements within Service-Now for Catalog Management, Incident, change, Web services and interfaces
• Working on Inbound Outbound SOAP/REST API's integrations especially worked on Scripted web services.
• Working on Performance Analytics Dashboard Configuration.
• Web service integration (inbound and outbound) with third party application such as BAAN, Workday, Tableau etc.,
• Worked on Alexa – ServiceNow Integration

• Development of Service catalog which includes creating new catalog items , designing workflows and execution plans.
• Created functional and technical specifications documents for various Service Now modules
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog , CMDB in ServiceNow
• Design and implement new functionality using Business Rules , Client Script , UI Policies , and Access Lists etc.
• Coordinating the instance upgrade activities
• Experience with successfully building a widely adopted CMDB.

• Assisting client implementing the MSP (Managed Service Provider) instance for Service- Now and Domain separation for Service-Now Instances.
• Performed systems analysis and developed beginning to intermediate programming code.
• Migrated in-house and client-based applications to facilitate smooth transitions.
• Working with client and functional requirements within Service Now.

Facilitating rollout of new applications and modules.

• Design and implement new functionality using Business Rules , UI Policies , and Access Lists etc.
• Service Catalog and Request Workflow Design and Configuration
• Evaluated and tested new or modified software to verify programmes conformed to established guidelines and best practices.