Mohamed Farag
riyadh,Saudi Aribia
Summary
Dynamic Store Manager with expertise in driving team performance and enhancing customer satisfaction. Implements strategic planning to optimize store operations and market share. Cultivates a high-performing team through effective training and mentorship.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
American Furniture
Alexandria, Egypt
03.2022 - Current
- Lead and contribute to store profitability by achieving store targets, and increasing profit.
- Drive sales, profit, and net income by setting goals and creating action plans to achieve targets.
- Ensure that products and goods in the store fully satisfy customer needs.
- Provide exceptional customer service and ensure that the team provides the same level of service.
- Conduct regular store meetings.
- Manage all store operational issues, including store housekeeping, administrative duties, physical inventories, and price changes.
- Ensure effective visual merchandising inside the store.
- Maintain adequate stock through efficient inventory management.
- Ensure merchandise is always presented neatly, and items are priced correctly.
- Prioritise and drive continuous improvement in profit formulas to positively impact store profitability and net income.
- Maintain good customer relations and service standards.
- Ensure timely shelving, and display cleaning.
- Manage shifts, manpower allocation, and ensure proper utilisation of manpower in each section.
- Coordinate promotions in the store in coordination with the sections, corporate commercial, purchase, and retail operations.
- Develop action plans to monitor stock losses via stock takes and partial stock takes.
- Ensure employee awareness of safety, and emergency procedures.
- Communicate all company policies, store standards, and procedures effectively to all team members in the store, and ensure consistent adherence.
- Ensure statutory compliance of the store and store staff, in coordination with corporate departments.
- Resolve issues that arise, such as customer complaints, supply shortages, and other challenges.
HR Manager
ANM Garments Factory
Alexandria, Egypt
08.2019 - 02.2022
- Evaluated and resolved employee performance-based claims and harassment incidents.
- Mitigated audit risk with optimisation of compliance tools, identification of deficiencies and successful corrective actions.
- Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
- Oversaw employee exit interviews, gathering insights to improve retention strategies and workplace conditions.
- Organised professional development workshops, investing in skills enhancement and career progression.
- Maintained 100% protocol and procedural accuracy through HRIS management tools.
- Provided staff with resources for ongoing professional development and organised training courses, increasing company productivity.
- Negotiated with insurance providers to secure competitive packages for employee health benefits.
- Conducted regular HR audits to maintain compliance with employment laws and regulations.
- Monitored and reported on service effectiveness, improving company efficiency.
- Implemented comprehensive training programmes for new hires, promoting rapid integration into company culture.
- Managed confidential personnel records, safeguarding employee privacy and data protection.
HR Manager
Three Stars Factory
Alexandria, Egypt
04.2016 - 07.2019
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Conducted exit interviews, gathering valuable feedback to reduce turnover and improve employee satisfaction.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Facilitated communication between management and employees, promoting transparency and mutual respect.
- Administered payroll and benefits, ensuring accurate and timely processing in compliance with legal standards.
- Managed employee relations, addressing grievances and disputes to foster a positive work environment.
- Implemented team building activities to enhance positive working environments.
- Developed and implemented HR strategies aligned with the organisation's goals, enhancing workforce productivity.
- Led recruitment processes, including interviewing and selecting candidates, to build a high-performing team.
- Negotiated employee wages based on employment level, qualifications and history.
- Conducted performance appraisal sessions, providing constructive feedback and setting objectives for staff development.
- Oversaw disciplinary procedures, maintaining fairness and adherence to company policies.
- Supported employees through change management processes, minimising disruption and maintaining morale.
HR Manager
Baby Coca Factory
Alexandria, Egypt
08.2010 - 03.2016
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Conducted exit interviews, gathering valuable feedback to reduce turnover and improve employee satisfaction.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Facilitated communication between management and employees, promoting transparency and mutual respect.
- Administered payroll and benefits, ensuring accurate and timely processing in compliance with legal standards.
- Managed employee relations, addressing grievances and disputes to foster a positive work environment.
- Implemented team building activities to enhance positive working environments.
- Developed and implemented HR strategies aligned with the organisation's goals, enhancing workforce productivity.
- Led recruitment processes, including interviewing and selecting candidates, to build a high-performing team.
- Negotiated employee wages based on employment level, qualifications and history.
- Conducted performance appraisal sessions, providing constructive feedback and setting objectives for staff development.
- Oversaw disciplinary procedures, maintaining fairness and adherence to company policies.
- Supported employees through change management processes, minimising disruption and maintaining morale.
- Developed HR strategies and initiatives, aligning with overall business strategy.
- Coordinated training programmes to enhance staff skills and support career advancement opportunities.
Purchasing Specialist
Khair Zaman Market
Alexandria, Egypt
09.2007 - 07.2010
- Analysed market trends and supplier performance to inform strategic purchasing decisions and improve efficiency.
- Developed and maintained strong relationships with vendors to ensure timely delivery and quality of goods.
- Established a supplier performance tracking system that increased accountability and performance levels.
- Followed buyer directives for purchases and promptly resolved issues with deliveries, price or item quality.
- Conducted rigorous supplier audits to assess compliance with company standards and regulatory requirements.
- Conducted cost-benefit analyses for major purchases to support decision-making and justify expenditures.
- Consulted with suppliers, reviewed contracts and evaluated quotations.
Sales and Customer Service Representative
Fathallah Market
Alexandria, Egypt
07.2005 - 08.2007
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Attended meetings to discuss sales strategies and ways to improve services.
Education
Bachelor of Business Administration -
Faculty of Commerce
Alexandria01-2006
Skills
Customer Service
SAP and NCR systems knowledge
Microsoft Office proficiency
Training and improving
Team performance
Team leadership
Social media marketing
Adjusting categories and designing roadmaps
Managing market share and space management
Health and safety
Strategic thinking and planning, communication skills
Conflict resolution
Attention to detail
Time management
Languages
Arabic
First Language
English
Advanced
C1
Certification
• HACCP
• Food Safety for Catering (RQF)
• Health and safety UK
• Fire safety UK
• COSHH UK
• Productive time management
• Healthy workplace
• Food Allergen Management
• Scan Coordinator Skill HACCP
• Food Safety for Catering (RQF)
• Health and safety UK
• Fire safety UK
• COSHH UK
• Productive time management
• Healthy workplace
• Food Allergen Management
• Scan Coordinator Skills
Timeline
Store Manager
American Furniture
03.2022 - Current
HR Manager
ANM Garments Factory
08.2019 - 02.2022
HR Manager
Three Stars Factory
04.2016 - 07.2019
HR Manager
Baby Coca Factory
08.2010 - 03.2016
Purchasing Specialist
Khair Zaman Market
09.2007 - 07.2010
Sales and Customer Service Representative
Fathallah Market
07.2005 - 08.2007
Bachelor of Business Administration -
Faculty of Commerce