Mohamed Mahmoud Hanafi Mahmod

• Oversaw multiple projects, ensuring alignment with customer requirements and eliminating waste.
• Analysed customer needs to identify additional sales opportunities while preventing over-delivery.
• Implemented Agile methodologies, enhancing team productivity and efficiency.
• Defined project scope through collaboration on RFPs to ensure comprehensive planning.
• Managed financial and service delivery performance throughout contract lifecycle.
• Fostered a servant leadership approach to resolve team conflicts and improve morale.
• Organised high-priority requirements to align with customer expectations and market demands.

• Facilitated regular team meetings to promote transparency and alignment.
• Achieved customer satisfaction by delivering projects on time and within budget.
• Developed detailed project plans to ensure timely task completion.
• Implemented Agile methodologies, enhancing team productivity and efficiency.
• Monitored risk management processes for effective issue mitigation.
• Led cross-functional teams in successful IT project implementations.
• Oversaw change requests, ensuring minimal disruption to workflows.
• Managed vendor relationships and negotiated contracts for cost-effective services.
• Negotiated contracts with vendors, secured cost-effective services and products.
• Facilitated regular team meetings, promoting open communication amongst members.
• Monitored risk management processes for optimal mitigation of potential issues.
• Provided leadership during crisis situations, resulted in swift resolution without major disruptions.
• Oversaw change requests, guaranteed minimal disruption to ongoing work levels.

• Implemented Agile methodologies to increase team productivity and efficiency.
• Coordinated system testing activities, ensured all functionalities performed as expected before launch.
• Conducted post-project reviews with lessons learned incorporated into future strategies for continuous improvement.
• Led cross-functional teams for successful implementation of IT projects.
• Coordinated project resources, allocating tasks based on team members' strengths and skills.
• Conducted risk assessments and implemented mitigation strategies.
• Collaborated with stakeholders to define project scope, objectives and deliverables.
• Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
• Improved company productivity, consistently meeting stringent deadlines throughout lifecycle project delivery.
• Installed new technologies without disrupting workflow.
• Liaised with service users and business managers to meet computing requirements
• Controlled department budgets by sourcing cost-effective solutions.
• Assessed system performance to advise on possible updates and improvements.
• Recruited, trained and managed IT teams to continually meet service user needs.
• Achieved customer satisfaction by delivering projects within budgetary constraints and timelines.
• Managed vendor relationships, securing beneficial terms and conditions.

• Coordinated resource allocation, ensuring smooth progress towards project goals.
• Provided leadership during crisis situations, resulted in swift resolution without major disruptions.
• Coordinated system testing activities, ensured all functionalities performed as expected before launch.
• Facilitated regular team meetings, promoting open communication amongst members.
• Managed vendor relationships, securing beneficial terms and conditions.
• Recommended technical solutions to enhance operational efficiency and effectiveness.
• Led cross-functional teams for successful implementation of IT projects.
• Assessed project requirements and identified appropriate resources needed for execution.
• Delivered efficient project management by overseeing all phases of the software development lifecycle.
• Oversaw change requests, guaranteed minimal disruption to ongoing work levels.
• Conducted risk assessments and implemented mitigation strategies.
• Facilitated regular team meetings and status updates, promoting clear communication and alignment.
• Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
• Improved company productivity, consistently meeting stringent deadlines throughout lifecycle project delivery.

• Introduced innovative solutions which maximised output without compromising quality.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Developed strategies for improved performance level across the team.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Monitored daily operations whilst reducing operational cost significantly.
• Devised actionable plans towards achieving set business objectives within deadlines.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Fostered a high-performing environment to drive productivity and quality.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Reduced staff turnover with an effective motivation strategy.
• Streamlined workflow for a more efficient process.
• Implemented new working methods which improved overall efficiency of the team operations.
• Increased team cohesion by implementing regular feedback sessions.
• Delegated tasks to make best use of individuals' skills.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

• Managed VPNs for secure remote access of company resources while travelling.
• Implemented disaster recovery solutions to protect essential data during unexpected incidents.
• Provided troubleshooting for reduced downtime during critical operations.
• Configured hardware and software setups, improving overall system functionality.
• Conducted thorough network diagnostics for swift issue resolution.
• Spearheaded multiple infrastructure upgrade projects resulting in improved network capabilities.
• Coordinated with IT team members, ensuring consistent approach to network management and maintenance tasks.
• Monitored system performance to ensure optimal operation and minimum disruption.
• Performed detailed risk assessments with meticulous attention to detail, ensuring robust network safety measures.
• Maintained network security by implementing updated firewall configurations.
• Installed new servers, resulting in smoother workflow across departments.
• Optimised LAN and WAN systems for improved network speed and reliability.
• Worked closely on the implementation of cloud-based solutions for greater business flexibility.
• Analysed complex technical issues, providing effective solutions in a timely manner.
• Designed efficient data communication systems to improve operational efficiency.
• Designed and implemented network solutions, improving efficiency of existing networks by 80%.
• Managed team of 15 project engineers, including offshore and remote employees.
• Established broadband, Wi-Fi and VPN networks in complex, multi-site environments.
• Aligned technical solutions with desired business outcomes when developing new user interfaces.
• Acted as Subject Matter Expert (SME) on cybersecurity and data management throughout full project lifecycle.

• Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Organised important company meetings, leading to improved communication across departments.
• Managed office supplies inventory, ensuring readiness for all projects at any given time.
• Administrator BAAN (ERP) System, serve all branches transaction and obtain all confidential income report from all branches
• Maintain and Supervise All Network Activity and Troubleshooting.
• Administrator (Windows2000 Server, 2003 Servers Workstations).
• Administrating mail daemon & managing users mails

Enhancement and support network