Mohamed Hanafy

• Lead high-performing sales and business development team, setting strategic objectives and KPIs.
• Develop and execute sales and digital transformation strategies to drive revenue growth and market expansion.
• Cultivate and maintain strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
• Identify emerging market trends and competitive threats, providing insights for product development and market positioning.
  

Key Achievements:

• Achieved 25% increase in revenue in first year by spearheading new market penetration strategies.
• Successfully closed multi-million-dollar deals with major clients in region, contributing significantly to company profits.
• Led development and implementation of innovative digital solutions that improved operational efficiency and reduced costs by 15%.
• Mentored and coached sales team, resulting in 30% improvement in sales performance and customer engagement.

Selling:

• Microsoft Dynamics 365 for finance operations
• Microsoft Business Dynamics Central
• Microsoft Dynamics CRM
• Microsoft Azure (cloud computing platform)
• Power Platform
• Business Intelligence Solutions Power BI
• Microsoft Office 365
• Van-Sales, Warehouse, and salesforce automation
• Laserfiche as ECM, DMS and BPM Solution
• Property management system

• Assisted in managing sales team, overseeing day-to-day operations, and setting sales targets.
• Collaborated with senior management to create and implement sales and marketing strategies.
• Conducted market research and analysis to identify growth opportunities and threats.
• Managed key client accounts, addressing their needs and ensuring satisfaction.
• Created healthy pipeline with Egypt sales teams.
• Generated new leads in KSA & Libya "remotely."
  
  Key Achievements:
• Played pivotal role in surpassing revenue targets by 20% in 2018.
  Implemented CRM system that improved lead management and customer retention by 25%.
• Developed and delivered sales training programs, resulting in 15% increase in sales team productivity.
• Successfully negotiated and secured long-term contracts with key clients, ensuring steady revenue stream.

Selling:

• Laserfiche (ECM, DMS & BPM Solution)
  Creatio (No-Code Low-Code Platforms)
  Tableau, Qlik, and Power BI (Business Intelligence Solutions)
  DataRobot (Enterprise Al platform and Automated Decision Intelligence)
  Alteryx (Self-Service Data Analytics)
• Collected customer and market feedback and reported information to company leadership.

• Manage and grow portfolio of existing and new accounts in IT sector, such as banking, telecom, government, education, etc., and ensure their satisfaction and loyalty.
  - Develop and maintain strong relationships with key decision-makers and influencers in IT industry, such as CIOs, IT managers, consultants, and vendors.
• Identify and pursue new business opportunities and generate leads through various channels, such as cold calling, networking, referrals, social media, events, etc., and qualify them according to company's criteria.
• Prepare and present sales proposals, quotations, contracts, and invoices to clients, and negotiate terms and conditions to close deals.
• Coordinate with technical team and project managers to ensure smooth delivery and implementation of company's products and services to clients and resolve any issues or complaints that may arise.
• Monitor and analyze market trends, competitors' activities, and customer feedback, and provide insights and recommendations to sales manager and management for continuous improvement and innovation.
• Prepare and submit sales reports, forecasts, budgets, and plans to sales manager and management on regular basis, highlighting achievements, challenges, and action plans.

Key Achievements:

• Exceeded sales targets by average of 18% during tenure.
  Secured significant contract with major corporate client, generating $2 million in new business.
• Initiated and led implementation of CRM system that improved client communication and streamlined sales process.
• Mentored junior sales account managers, resulting in 20% increase in their sales performance.

• Advise and assist company, which is leading provider of software solutions and services in Libya and region, in developing and implementing its business development strategies and plans.
• Conduct market research and analysis to identify and evaluate new business opportunities and potential partners in IT sector, such as government agencies, NGOs, private companies, etc.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Initiate and maintain contact with key decision-makers and influencers in IT industry, such as CIOs, IT managers, consultants, and vendors, and build trust and rapport with them.
• Prepare and present business proposals, quotations, contracts, and invoices to clients, and negotiate terms and conditions to close deals.
• Coordinate with technical team and project managers to ensure smooth delivery and implementation of company's products and services to clients and resolve any issues or complaints that may arise.
• Monitor and report on progress and performance of business development activities and provide feedback and suggestions to management for continuous improvement and innovation.
• Represent company in various events and forums related to IT sector, such as exhibitions, conferences, workshops, etc., and promote company's brand awareness and reputation.

Key Achievements:

• Successfully introduced company to new market, leading to 30% increase in revenue.
• Negotiated and closed strategic partnership with key software provider, enhancing company's product offerings.
• Collaborated on development of new product line that became significant revenue driver.
• Facilitated client workshops and presentations, resulting in 15% increase in client engagement.

Selling

• ERP Almotakamel Based on Oracle
• Solutions Development

• Spearheaded sales efforts for Microsoft Dynamics products (GP, CRM, AX 2009, and AX 2012), collaborating efficiently with Microsoft to close deals.
• Crafted and submitted proposals that offered optimal ROI solutions, catering to diverse clientele, including private and government sectors.
• Opened new sales channels to expand company's market reach.
  Worked closely with pre-sales team to build compelling case studies that showcased real-world successes.
• Supervised and guided telesales team, ensuring lead generation and sales effectiveness.
• Identified and addressed customer pain points before and during project implementation, proposing tailored solutions.
  Managed key accounts, adeptly handling objections and successfully closing deals.
• Contributed to development of strategic sales and marketing plans.
  Played pivotal role in selection and development of sales team.
  Oversaw project implementation phases, ensuring client satisfaction and successful outcomes.
• Managed relationships related to Dynamics AX add-ons, enhancing product ecosystem.
• Collaborated with Microsoft team to close deals in most efficient way.
  

Key Achievements:

• Led cross-functional team to launch new product line, contributing to 25% increase in annual revenue.
• Negotiated key partnerships and distribution agreements, expanding company's market reach.
• Played critical role in driving company's expansion into new geographic markets.
• Implemented lead tracking system that increased conversion rate by 20%.

• Strategic Leadership: Provided strong leadership and strategic guidance to direct sales team, ensuring their activities aligned with organizational objectives.
• Successfully marketed and sold diverse range of products, including ERP systems, financial software, and specialized solutions.
• Developed and executed comprehensive sales plans with meticulous tracking and monitoring on daily, weekly, monthly, and quarterly timeframes to consistently meet and exceed targets.
• Fostered collaborative work environment by facilitating seamless coordination between sales team and senior company management.
• Motivated and inspired sales team to consistently surpass sales targets, playing pivotal role in achieving critical business goals.
• Performance Monitoring: Diligently monitored and recorded team's performance against established schedules, addressing any deviations and implementing effective solutions to enhance productivity.
• Actively engaged with sales team to handle grievances, resolve issues, and maintain harmonious and highly productive working atmosphere.
• Introduced innovative work methods that not only enhanced productivity but also boosted team morale, improved working conditions, fostered positive human relations, increased profitability, and ensured organizational stability.
• Enforced company regulations to maintain discipline and professionalism within team, promoting consistent and high-standard work environment.
• Prepared and submitted detailed performance reports to Sales Manager, facilitating informed decision-making and strategic adjustments.
  
  Key Achievements:
• Achieved impressive 15% increase in regional sales during tenure, contributing significantly to company's revenue growth.
• Established new client onboarding process that substantially improved customer satisfaction and retention rates.
• Successfully led sales team through merger and acquisition transition, ensuring smooth integration of resources and personnel, which was crucial for company's continued success.

• Provide effective leadership and supervision to sales team at Damietta branch, ensuring aligned with company objectives and performance targets.
• Spearhead market penetration efforts by introducing innovative ideas and strategies to expand company's presence and reach.
• Skillfully manage entire sales process, from follow-up to closing deals, with keen focus on revenue collection to maintain financial stability.
• Skillfully prepare technical and financial offers for tenders, demonstrating comprehensive understanding of tender requirements.
• Serve as problem solver for sales team, addressing challenges and issues to maintain productive and harmonious working environment.
• Produce detailed reports that document sales team's accomplishments and conduct evaluations to assess and enhance performance.
• Provide valuable training to sales team, equipping them with necessary skills and techniques to excel in their roles and contribute to company's success.
• Manage portfolio of clients, addressing their needs and ensuring satisfaction.
• Conduct sales presentations and negotiations with potential clients.
  Contribute to development of sales strategies and marketing plans.

Key Achievements:

• Consistently met or exceeded quarterly sales quotas by average of 12%.
• Implemented client follow-up system that increased retention rates by 20%.
• Collaborated with marketing team on successful lead generation campaigns.

• Utilized proactive outreach strategies, including cold calling and networking, to identify and acquire new clients interested in Almotkhss ERP. This involved researching and targeting potential clients in various industries.
• Orchestrated effective sales meetings and presentations to showcase benefits of Almotkhss ERP. This included tailoring presentations to specific needs and pain points of potential clients, demonstrating in-depth product knowledge.
• Responsively addressed client inquiries, providing comprehensive information about Almotkhss ERP. Ensured that all questions and concerns were thoroughly addressed, contributing to high level of customer satisfaction.
• Guided clients through sales process, from initial contact to deal closure. This involved understanding their requirements, presenting customized solutions, and following up to ensure smooth and successful sales journey.
• Analyzed market and segmented clients based on industry, company size, and specific needs. This segmentation allowed for more targeted approach in promoting Almotkhss ERP to each client category.
• Gathered data and insights on desired target segments, helping to refine marketing strategies and tailor promotional efforts to unique characteristics of each client segment.

Key Achievements

• Achieved remarkable 100% or higher success rate in consistently meeting and surpassing monthly sales quotas, demonstrating strong sales track record.
• Established and maintained well-organized client database that enhanced lead management and follow-up. This database played crucial role in efficient tracking of leads and clients throughout sales cycle.
• Exhibited unparalleled understanding of Almotkhss ERP's features and benefits, enabling clear and effective communication with clients. This product knowledge, coupled with excellent communication skills, significantly contributed to client trust and confidence.