Mohamed Hussein Rabie Mansour
Riyadh,Saudi Arabia
Summary
Experienced professional specializing in executive support and office administration, with strong skills in calendar management, travel coordination, and document handling. Proficient in Microsoft Office Suite and CRM systems like Salesforce and Siebel, driving operational efficiency. Recognized for outstanding communication, time management, and problem-solving abilities, maintaining discretion and confidentiality. Demonstrated leadership in team coordination and project management, aiming to enhance organizational success through strategic administrative support.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Executive Secretary to CEO
Almajed for Oud
Riyadh
08.2023 - 12.2025
- - Provide high-level executive support by managing the CEO’s calendar and scheduling meetings with internal and external stakeholders.
- - Coordinate international and domestic travel arrangements, including visas, flights, hotel bookings, and detailed itineraries.
- - Prepare confidential reports, business correspondence, and meeting minutes for executive decision-making.
- - Represent the CEO in external engagements and liaise with business partners and key stakeholders.
- - Screen and prioritize incoming calls, emails, and documents to streamline communication flow.
Customer Service Representative (Corporate Clients)
HSBC Bank GSC
01.2022 - 06.2023
- - Handled corporate account support for clients across UAE, Oman, Bahrain, and Qatar.
- - Resolved complex account and credit card queries with professionalism and attention to detail.
- - Delivered high-quality customer service and promoted digital banking tools.
Customer Care Representative (Corporate)
Vodafone UK (via Egypt Operations)
11.2020 - 01.2022
- - Managed enterprise-level queries and support for UK-based business customers.
- - Maintained accurate CRM records and call logs in accordance with company standards.
- - Delivered tailored support while adhering to compliance and service-level requirements.
Deputy Administration Manager / Executive Secretary
Fayoum International Hospital
02.2019 - 06.2020
- - Supported hospital management in daily operations, scheduling, and staff supervision.
- - Handled internal and external correspondence, procurement coordination, and report preparation.
- - Facilitated onboarding, training, and performance tracking of administrative personnel.
Sales Specialist
We Telecommunications
10.2017 - 01.2019
- - Built and maintained strong client relationships and processed service requests.
- - Matched customer needs with suitable products and documented order transactions.
Customer Service Roles
Various Employers in Egypt
- Vodafone (2016–2017), National Bank of Egypt (2015–2016), YAT Learning Solutions (2015), Samsung Electronics (2014)
Education
Executive MBA - business adminstration
Alexandria University
Egypt 01.2016 - 10.2018
BSc. - Law
Beni Suef University
EgyptSkills
- Administrative & Technical Skills:
- Executive Support, Calendar Management, Travel Coordination, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Document Handling, Report Preparation, Meeting Minutes, Office Administration, CRM Systems (Salesforce, Siebel), Filing & Archiving, Event Scheduling
- Soft Skills:
- Communication, Time Management, Problem Solving, Teamwork, Discretion & Confidentiality, Multitasking, Attention to Detail, Professionalism, Stakeholder Communication, Leadership, Critical Thinking
- Project coordination
- CRM proficiency
- Computer-Assisted reporting
- Public relations techniques
Certification
- - Supervising Others – Alison Academy (2024)
- - Human Resources Diploma – Cambridge Training College (2013)
- - English Diploma – London Teacher Training Centre (2012)
- - ICDL Certification – Talaae Elmostakbal Centre (2012)
LANGUAGES
- Arabic: Native
- English: Fluent
Affiliations
- football
- music
- reading
Timeline
Executive Secretary to CEO
Almajed for Oud
08.2023 - 12.2025
Customer Service Representative (Corporate Clients)
HSBC Bank GSC
01.2022 - 06.2023
Customer Care Representative (Corporate)
Vodafone UK (via Egypt Operations)
11.2020 - 01.2022
Deputy Administration Manager / Executive Secretary
Fayoum International Hospital
02.2019 - 06.2020
Sales Specialist
We Telecommunications
10.2017 - 01.2019
Executive MBA - business adminstration
Alexandria University
01.2016 - 10.2018
Customer Service Roles
Various Employers in Egypt
BSc. - Law
Beni Suef University