Irshard Mohideen
Al Khobar,Kingdom of Saudi Arabia
Summary
Dedicated Code Enforcement and Facility Inspection Professional with expertise in building regulations and a solid background in mechanical systems. Enhanced compliance and safety standards through effective leadership and problem-solving skills. Committed to optimising operational efficiency and advancing organisational goals.
Overview
1
1
Certification
3
3
years of post-secondary education
25
25
years of professional experience
Work history
Head of maintenance
French Global Sweet Company for Commercial Service
Al Khobar, Saudi Arabia
2024.11 - Current
- Led and coordinated team of technicians to maintain high performance standards and meet operational goals.
- Supervised maintenance team and reviewed completed work to evaluate performance.
- Implemented maintenance programme to manage operational efficiencies and reduce downtime.
- Reduced equipment downtime by implementing scheduled maintenance plans.
- Mitigated disruption during peak operation hours by scheduling off-peak maintenance work.
- Conducted planned maintenance to prevent equipment outages.
- Collaborated with contractors and vendors to ensure quality service delivery.
- Liaised with other departments to schedule timely repairs and upgrades.
- Established positive relationships with suppliers, negotiated cost-effective deals.
- Implemented budget control measures to optimise expenditure management.
- Streamlined processes, optimised resource allocation.
- Delivered training sessions to enhance team skills.
- Implemented improved training programs for maintenance employees.
- Compiled detailed reports on equipment status, recommending timely replacements to enhance operational efficiency.
- Enforced compliance with relevant legislation and internal policies and procedures.
- Handled employee relations issues and resolved challenges to support retention.
- Created standards and procedures for surveying installed equipment.
Business development manager
Secure Construction Company Limited
Al Khobar, Saudi Arabia
2022.11 - 2024.11
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Unveiled new revenue streams through diversification strategies.
- Coached team to build client relationships and exceed sales targets.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Identified market trends, resulting in enhanced product offerings.
- Assessed competitor activities for strategic positioning.
- Negotiated contracts with vendors to secure best possible terms.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
- Implemented marketing initiatives for greater brand visibility.
- Spearheaded training programmes, enhancing team capabilities.
Head of operations
JBB Supplies (Pvt) Limited
Moratuwa, Sri Lanka
2018.11 - 2022.09
- Coordinated cross-departmental initiatives to achieve overall business objectives.
- Streamlined internal processes by implementing new operational strategies.
- Introduced cost-saving measures to reduce overheads.
- Managed budget preparations for fiscal responsibility.
- Oversaw facility upgrades, ensuring compliance with safety regulations.
- Achieved team collaboration with regular staff meetings and feedback loops.
- Fostered a positive work environment with open communication channels.
- Prioritised client satisfaction through the delivery of high-quality services.
Sales manager
World of outdoor
Dehiwala, Sri Lanka
2015.08 - 2018.10
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Optimised sales methods to best engage, acquire and retain customers.
- Enhanced market penetration with effective territory management.
- Streamlined sales processes to enhance team productivity.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Developed robust client relationships for improved business growth.
- Improved bottom-line results with meticulous budget control.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
Showroom manager
World of outdoor
Dehiwala, Sri Lanka
2014.01 - 2015.07
- Encouraged upselling techniques amongst staff members leading to an increase in average transaction value.
- Conducted regular staff training sessions to improve product knowledge and sales techniques.
- Conducted staff training sessions for enhanced sales performance.
- Resolved customer complaints in a timely manner, improving overall customer experience.
- Led team meetings daily to ensure smooth operations.
- Handled inventory control with precision to prevent stock discrepancies.
- Negotiated deals successfully with suppliers and vendors.
- Maintained accurate records of all transactions, ensuring transparency in dealings.
- Ensured adherence to health and safety guidelines by all staff members.
- Introduced new products effectively into the showroom line-up, attracting fresh clientele.
Assistant showroom manager
World of outdoor
Dehiwala, Sri Lanka
2012.10 - 2013.12
- Promoted products to customers, effectively engaging them through persuasive communication.
- Achieved sales targets by motivating team members.
- Collaborated with senior management on strategic planning for sales improvement.
- Implemented promotional activities that improved brand visibility.
- Assisted in visual merchandising, enhancing overall aesthetic appeal of the showroom.
- Maintained up-to-date knowledge of products for accurate information provision.
- Assisted in inventory management, ensuring optimal stock levels at all times.
- Contributed innovative ideas in team meetings for business growth.
- Handled financial transactions with utmost accuracy and integrity.
Associate Client Manager
RRDonnelley & Sons
WTC, Colombo, Sri Lanka
2010.12 - 2012.10
- Increased customer satisfaction by resolving issues.
- Oversaw daily operations to achieve high productivity levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Improved efficiency and productivity by acquiring new skills.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
Senior Client Service Executive
RRDonnelley & Sons
WTC, Colombo, Sri Lanka
2009.11 - 2010.11
- Achieved increased customer satisfaction with focused marketing campaigns.
- Identified growth opportunities, leading to business expansion.
- Streamlined company policies for improved staff productivity.
- Led team for successful execution of annual corporate goals.
- Conducted extensive market research for better understanding of competitor strategies.
- Coordinated crisis management efforts to minimise reputational damage.
Client Service Executive
RRDonnelley & Sons
WTC, Colombo, Sri Lanka
2007.10 - 2009.10
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Facilitated customer loyalty programmes to enhance customer retention.
- Enhanced communication channels through regular updates on company policies and promotions.
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
- Participated in team meetings sharing best practices for improving service delivery.
Department coordinator
Saad Specialist Hospital
Al Khobar, Saudi Arabia
2003.05 - 2006.06
- Managed departmental budgets, ensuring effective resource allocation aligned with departmental goals.
- Devised strategies that enhanced department performance and operational effectiveness.
- Implemented new software systems to streamline workflow.
- Participated in recruitment activities, facilitated hiring of high-quality talent.
- Handled customer queries and complaints, leading to measurable improvements in customer satisfaction.
- Assisted in policy formulation, ensured compliance across the department.
- Organised events, boosting team morale and cohesion.
Cashier (F&B)
Saad Specialist Hospital
Al Khobar, Saudi Arabia
2001.04 - 2003.05
- Managed queue effectively during peak hours for seamless checkout process.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Balanced cash register daily, ensuring accurate financial records.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Delivered exceptional customer care, utilising proactive sales and active listening.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Maintained clean, organised workspace, enhancing service efficiency.
Education
Diploma - Social Communication Development
Aquinas College of Higher Studies
Sri Lanka 1999.03 - 2001.03
National Diploma - Training and Human Resources Development
Charted Institute of Personnel Management
Colombo, Sri Lanka 2015.02 - 2016.05
Skills
- Facility inspections capability
- Preventive maintenance
- Machinery repair
- Code enforcement
- Building regulations
- Leadership capabilities
Languages
English
Proficient (C2)
Tamil
Proficient (C2)
Sinhala
Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Upper intermediate
Affiliations
- Lecturing, Training, Educational Researches
- Reading Books
Accomplishments
Toastmasters International - Public Speaking
Best Performer Award - from Fortune 500 Companies
Employee of the month
Certification
Approved Coach - Trainer
Several Training Awards
References
References available upon request.
Timeline
Head of maintenance
French Global Sweet Company for Commercial Service
2024.11 - Current
Business development manager
Secure Construction Company Limited
2022.11 - 2024.11
Head of operations
JBB Supplies (Pvt) Limited
2018.11 - 2022.09
Sales manager
World of outdoor
2015.08 - 2018.10
National Diploma - Training and Human Resources Development
Charted Institute of Personnel Management
2015.02 - 2016.05
Showroom manager
World of outdoor
2014.01 - 2015.07
Assistant showroom manager
World of outdoor
2012.10 - 2013.12
Associate Client Manager
RRDonnelley & Sons
2010.12 - 2012.10
Senior Client Service Executive
RRDonnelley & Sons
2009.11 - 2010.11
Client Service Executive
RRDonnelley & Sons
2007.10 - 2009.10
Department coordinator
Saad Specialist Hospital
2003.05 - 2006.06
Cashier (F&B)
Saad Specialist Hospital
2001.04 - 2003.05
Diploma - Social Communication Development
Aquinas College of Higher Studies
1999.03 - 2001.03