With Many experiences working on Excel programs and Word PowerPoint
Mohamed Ismail
Store Manager
Riyadh,Married
Summary
I Have many certificates of appreciation from Americana. For many reasons, the most important of which is a sales boom for each new campaign. And also certificates of appreciation in Food Safety.
Overview
4
4
years of professional experience
1
1
Language
Work History
Store Manager
Americana. Krispy Kreme
09.2024 - 09.2025
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Assistant Manager
Americana. Krispy Kreme
12.2023 - 09.2024
- Coordinated with other supervisors to ensure smooth operations across all shifts.
- Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.
- Conducted comprehensive training sessions for new hires, ensuring seamless integration into the team.
- Conducted regular inventory checks to maintain adequate stock levels and minimize waste.
- Mentored junior employees, fostering professional growth and improved performance.
- Delivered excellent customer service while managing escalated issues professionally and efficiently.
- Ensured high-quality product presentation through proper merchandising techniques and adherence to company standards.
- Reduced employee turnover by fostering a positive work atmosphere and addressing concerns promptly.
- Assisted management in creating employee performance evaluations, identifying areas for improvement and growth opportunities.
Shift Supervisor
Americana Krispy Kreme
11.2021 - 12.2023
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Very Good - Electrical, Electronics And Communications Engineering
Industry Diploma
Egypt. Tanta08.2009
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Store operations
Shift scheduling
Operations management
Problem-solving
Staff management
Friendly and positive
Loss prevention
Cash management
Store displays
Software
Timeline
Store Manager
Americana. Krispy Kreme
09.2024 - 09.2025
Assistant Manager
Americana. Krispy Kreme
12.2023 - 09.2024
Shift Supervisor
Americana Krispy Kreme
11.2021 - 12.2023
Very Good - Electrical, Electronics And Communications Engineering
Industry Diploma