Summary
Overview
Work History
Education
Skills
Software
Timeline
StoreManager
Mohamed Ismail

Mohamed Ismail

Store Manager
Riyadh,Married

Summary

I Have many certificates of appreciation from Americana. For many reasons, the most important of which is a sales boom for each new campaign. And also certificates of appreciation in Food Safety.

Overview

4
4
years of professional experience
1
1
Language

Work History

Store Manager

Americana. Krispy Kreme
09.2024 - 09.2025
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Assistant Manager

Americana. Krispy Kreme
12.2023 - 09.2024
  • Coordinated with other supervisors to ensure smooth operations across all shifts.
  • Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
  • Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.
  • Conducted comprehensive training sessions for new hires, ensuring seamless integration into the team.
  • Conducted regular inventory checks to maintain adequate stock levels and minimize waste.
  • Mentored junior employees, fostering professional growth and improved performance.
  • Delivered excellent customer service while managing escalated issues professionally and efficiently.
  • Ensured high-quality product presentation through proper merchandising techniques and adherence to company standards.
  • Reduced employee turnover by fostering a positive work atmosphere and addressing concerns promptly.
  • Assisted management in creating employee performance evaluations, identifying areas for improvement and growth opportunities.

Shift Supervisor

Americana Krispy Kreme
11.2021 - 12.2023
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Very Good - Electrical, Electronics And Communications Engineering

Industry Diploma
Egypt. Tanta
08.2009

Skills

Customer service management

Software

With Many experiences working on Excel programs and Word PowerPoint

Timeline

Store Manager

Americana. Krispy Kreme
09.2024 - 09.2025

Assistant Manager

Americana. Krispy Kreme
12.2023 - 09.2024

Shift Supervisor

Americana Krispy Kreme
11.2021 - 12.2023

Very Good - Electrical, Electronics And Communications Engineering

Industry Diploma

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Mohamed Ismail Store Manager