Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Mohamad Jawhar

Multiskilled Professional | Sales • Operations • Customer Service
Jeddah

Summary

Dynamic Sales & Operations Professional with a proven track record at Rentokil Boecker. Skilled in client-focused sales, customer service, and operational efficiency. Expert in training, resource management, and workflow optimization. Known for driving performance, enhancing customer satisfaction, and leading cross-functional teams to success.

Overview

7
7
years of professional experience
1
1
Certification
3
3
Languages

Work History

Senior Sales Consultant

Rentokil Boecker
02.2024 - 08.2025
  • Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty through tailored pest control solutions.
  • Conducted comprehensive site assessments to identify pest issues and provide effective recommendations, ensuring compliance with industry standards.
  • Collaborated with cross-functional teams to design customized service plans that addressed client needs and improved operational efficiency.
  • Utilized CRM software to track sales leads, manage customer interactions, and streamline communication across departments.

Senior Operations Officer

Rentokil Boecker
01.2023 - 02.2024
  • Oversaw daily operations to ensure compliance with health and safety regulations, enhancing workplace safety protocols and reducing risk incidents.
  • Managed logistics and inventory management using advanced tracking systems, improving accuracy of stock counts and minimizing supply chain disruptions.
  • Developed and implemented training programs for new hires, ensuring staff proficiency in operational procedures and adherence to company standards.
  • Collaborated with cross-functional teams to streamline operational workflows, resulting in improved efficiency in service delivery and customer satisfaction.

Operations Officer

Rentokil Boecker
08.2022 - 01.2023
  • Coordinated daily operational activities, ensuring compliance with established policies and procedures.
  • Monitored inventory levels, conducting regular assessments to optimize stock management and reduce waste.
  • Trained new staff on operational protocols and safety standards, enhancing team efficiency and performance.
  • Assisted in the development of process improvements that streamlined workflows and minimized errors in daily tasks.

Customer Service Officer

Crepaway
09.2018 - 12.2021
  • Managed customer inquiries and resolved issues effectively, ensuring high levels of satisfaction through active listening and tailored solutions.
  • Trained new staff on customer service protocols and best practices, fostering a knowledgeable team to enhance service delivery.
  • Monitored food safety standards during service to ensure compliance with health regulations, contributing to a safe dining environment.
  • Utilized point-of-sale systems to process transactions accurately and efficiently, minimizing wait times for customers during busy shifts.

Education

BBA - International Business Management

Lebanese International University
Beirut, Lebanon
04.2001 -

Skills

Client-focused sales advisory

Target market analysis

Sales process management

Operational efficiency

Workforce planning

Organizational development

Cost reduction

Resource allocation

Office administration

Resource management

Supply chain distribution

Customer support

Service recommendations

Inbound call management

Data entry

Accomplishments

  • Overachieved 2024 Sales Target and closed 2025 annual target early, ranking among top performers.
  • Awarded 10 Certificates of Appreciation for outstanding performance:
    5 in Operations, including one from GACA for leading the KAIA Project.
    5 in Sales, recognizing excellence in customer service, team contribution, and target achievement.
  • Successfully handled high-impact projects and trained new team members in both sales and operations.

Certification

Pest Management Professional

Timeline

Senior Sales Consultant

Rentokil Boecker
02.2024 - 08.2025

Senior Operations Officer

Rentokil Boecker
01.2023 - 02.2024

Operations Officer

Rentokil Boecker
08.2022 - 01.2023

Pest Management Professional

07-2022

Customer Service Officer

Crepaway
09.2018 - 12.2021

BBA - International Business Management

Lebanese International University
04.2001 -

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Mohamad JawharMultiskilled Professional | Sales • Operations • Customer Service