Mohamed Kamal Mohamed osman
IT Specialist
Riyadh
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
IT Support Specialist
Road logistics
11.2021 - 09.2024
- Expirecnce in google workspace admin console(google cloud console)
- Microsoft 365 service .
- Application integration (API,webhook)
- E-commerce application
- Azure active directory ,group policy
- CCTV mangment
- Provided Tier 1 -2 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed backup and recovery of data assets to safeguard system availability.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
Technical Support Specialist
Sudatel
10.2018 - 10.2020
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Submitted service tickets for equipment maintenance requests.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Monitored systems in operation and quickly troubleshot errors.
Field Maintenance Engineer
zain
05.2017 - 06.2018
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Hired and supervised subcontractors to improve production and meet critical deadlines.
- Managed budget, scheduling, quality assurance, safety compliance and coordination of construction trades and contractors.
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
- Implemented initiatives to decrease number of quality variance caused by portable tote agitation.
- Identified major issues that could arise and provided solutions for these problems.
Education
Bachelor of Science - Electronics And Communications Engineering
Annamalai University
India 06.2012 - 06.2016
Skills
TCP/IP
Desktop support
Operating system management
Wireless area networking
Application support
Issue troubleshooting
Network diagnostics
Languages
English
Hindi
Certification
CCNA
Timeline
IT Support Specialist
Road logistics
11.2021 - 09.2024
Technical Support Specialist
Sudatel
10.2018 - 10.2020
Field Maintenance Engineer
zain
05.2017 - 06.2018
Bachelor of Science - Electronics And Communications Engineering
Annamalai University
06.2012 - 06.2016
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