Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
Languages
Timeline
Generic
Mohamed Khalid

Mohamed Khalid

JEDDAH,KSA

Summary

Focused Technical Support Engineer with an impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior IT Support Engineer

Seera Group
JEDDAH, KSA
10.2016 - Current
  • Perform day-to-day tasks for systems, which include monitoring, administration, support, backup, and troubleshooting.
  • Configured hardware, printers, devices, and software to set up workstations for employees.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained a high level of support by consistently improving knowledge of operating systems and application software.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtime.
  • Troubleshoot system and network problems, diagnosing and solving hardware and software faults.
  • Configured routers, switches, and firewalls to deploy and support LAN, WAN, and wireless networks.
  • Used ticketing systems to manage and process support actions and requests.

Presales Engineer

DataBand IT Solution
Riyadh, KSA
12.2014 - 02.2016
  • Presented proposals to customers at industry events, such as conferences and trade shows.
  • Collaborated with bid project team to assemble proposals and produce customer-facing materials.
  • Communicated directly with potential customers, fielding initial calls to elicit full business proposals.
  • Coordinated with third-party stakeholders to draft multi-provider bids and proposals.
  • Offering solutions with new technologies that match customer needs.
  • Design solutions for customers and document the scope of projects.
  • Translated client requirements into documentation for product management teams, producing necessary ephemera.
  • Created technical diagrams for proposals using Microsoft Visio.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Instructor Specialist

Aptech Computer Education
Khartoum, Sudan
09.2013 - 09.2014
  • Teaching and Training IT courses in networking and system
    (CCNA, MCITP, and MCSE).
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Implemented different technologies to engage students in class instruction and diversify approaches.
  • Prepared tests and quizzes to determine student comprehension.
  • Administered assessments to determine each student's specific educational and social needs.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.

Education

Bachelor (Honours) in Computer Engineering -

Al-Zaiem Al-Azhari University
Sudan
07-2009

Skills

  • Network troubleshooting
  • Active Directory / DNS / DHCP Servers
  • SAN and NAS storage administrator
  • Windows Server - 2012/2016/2019
  • Troubleshooting network issues
  • Problem-solving
  • Cloud Technologies

Additional Information

• Depth working knowledge of TCP/IP v4 and an understanding of TCP/IP v6.
• Strong interest in Internet technologies (routing, switching and general network infrastructure).
• Strong technical skills in troubleshooting and resolving issues.
• Experience in support of corporate IT infrastructure, systems, and services.
• Troubleshoot & Fix user desktop issues like network, internet, hardware, software, MS Office, and other network resources.
• Good knowledge of cloud computing for platforms such as AWS, Azure or Google.

Certification

  • CCNA Routing and Switching

  • CCNA Security

  • CCNP Routing and Switching

Accomplishments

  • MCITP ( Windows Server 2008)
  • MCSE (Windows Server 2012)
  • Microsoft Azure Fundamentals AZ-900.
  • Windows Server 2019 Administration.

Languages

English
Fluent
Arabic
Native

Timeline

Senior IT Support Engineer

Seera Group
10.2016 - Current

Presales Engineer

DataBand IT Solution
12.2014 - 02.2016

Instructor Specialist

Aptech Computer Education
09.2013 - 09.2014

Bachelor (Honours) in Computer Engineering -

Al-Zaiem Al-Azhari University

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Mohamed Khalid