IT engineer
Nesma airlines company
Cairo, Egypt
12.2022 - 04.2023
- Resolved technical faults across varied technologies, including servers, routers and hardware.
- Planned installations, additions and upgrades carefully to minimise service user disruptions.
- Replacing parts as required
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Monitoring Help Desk tickets and resolving user issues
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Talking staff or clients through a series of actions, either face‑to‑face or over the telephone, to help set up systems or resolve issues
- Rapidly establishing a good working relationship with colleagues, customers and other
- Providing support, including procedural documentation and relevant reports
