Mohamed Mahdi
Riyadh
Summary
Accomplished professional with extensive expertise in staff management and development, vendor relationship management, and contract reviews and revisions. Demonstrates a strong ability to drive business development through strategic planning and execution. Adept at operational and process improvements, relationship building, and customer management. Known for being resourceful, creative, resilient, and possessing excellent communication skills. Committed to leveraging these competencies to foster organisational growth and success.
Overview
26
26
years of professional experience
2002
2002
years of post-secondary education
Work history
IT Solutions Director
ACES-NH
Riyadh, Saudi Arabia
07.2024 - Current
- Drove process improvements, optimised workflow efficiency.
- Directed team to deliver high-quality customer service.
- Supervised staff training programmes with afocus on skill enhancement.
- Instituted cost control measures, mitigated financial risk.
- Maintain vendor management and partnership.
Platforms Specialist - Engineering
Salam (Former name: ITC)
Riyadh
06.2020 - 11.2025
- Expert Planner and Designer within the Engineering Department at Salam.
- Proficient with a wide range of vendor technologies including Sandvine, EfficientIP, A10, Cisco, Redhat, Arista, Huawei, Nokia, Infoblox, Inspur, Google, Akamai, F5, Ookla, Netcool IBM, CA Spectrum, eHealth, Cacti, Cpanel, Huawei U2000, Pure Storage, Dell, Wirefilter, and BlueCoat.
- In-depth knowledge of technologies such as DPI, AAA, NMS, EMS, TR069, CGN, bash script, CDN, SNMP, Syslog, bind, FTP, and DDI.
- Spearheaded initiatives to slash operational costs for systems and services, leading to significant reductions in CAPEX and OPEX.
- Conducted comprehensive solution research, budget planning, and resource allocation.
- Gathered technical and business requirements to inform project scope and objectives.
- Managed the RFP process from preparation to development, including crafting technical evaluation criteria and overseeing the final technical report creation.
- Evaluated proposals and effectively communicated with contracting officers as the Technical Committee Chair, guiding the decision-making process up to project awarding.
- Oversaw Mega Projects, providing strategic direction and leadership to teams of over 10 members, both domestically and internationally.
- Maintained clear and transparent communication with stakeholders to address project issues and service decisions.
- Regularly conducted project status reviews with teams and leadership to ensure alignment and progress.
- Delivered concise and transparent project reports to top management, ensuring visibility on project status and challenges.
- Led digital transformation, reducing CAPEX/OPEX
- Conducted solution research & budget management
- Chaired RFPs, evaluated proposals, awarded contracts
- Supervised mega projects, led +10 global team members
- Achievements and Projects:
- Spearheaded the deployment of Fiber-to-the-Home (FTTH) infrastructure, enhancing broadband connectivity and customer satisfaction.
- Led FTTH product rollout for enhanced connectivity and Internet Services.
- Pioneered the Open Access initiative, promoting network interoperability and competitive service offerings.
Specialist System Engineer - Operations
Integrated Telecom Company - ITC
Riyadh
06.2006 - 05.2020
- Response of managed and un-managed co-location services.
- Performs the feasibility studies of co-location projects.
- Support tire -II & tire-III data center facilities to meet customer requirements.
- Response of the Business Continuity.
- Manage co-location & Business Continuity processes and procedures.
- Monitoring, security, and backup.
- Maintain and extend system monitoring frameworks.
- Support 24x7x365 data center operations.
- Support application installation and monitoring solutions.
- Provide after hours on-call support.
- Deploy applications to internal and customer facing environments.
- Support internal development and production departments.
- Tune contention ratio for customer bandwidth, and control P2P traffic. (SCE’s).
- Configure the solution for building an SCA-BB site containing SCE, SM, Reporter, and a database.
- Configure anonymous and static users using the command-line interface on the Cisco SCE.
- Implement the use of dynamic subscribers using SCA-BB integrated with an AAA system such as RADIUS or DHCP.
- Implement the setting of subscriber less global bandwidth controls
- Generate detailed reports on bandwidth usage by subscribers and service usage
- Describe the extensibilities and customization available with using a database for report generation.
- Configure subscribers using the Subscriber Manager application
- Implement optimized bandwidth controls for multitier groups of subscribers
- Configure priorities for services for subscribers to optimize bandwidth usage
- Configure quota limits for subscriber usage of types of messages/services
- Create time-based bandwidth controls on subscribers.
- Create greater classification enhancement and refinement through the use of zones and flavors.
- Describe the key points and effects on overall system design with SCA-BB using policy servers VAS and HA considerations
- Implement combinations of bandwidth controls: quota, time-based, and tiered services to provide comprehensive subscriber bandwidth controls
- Describe security issues and the solution’s use of filters, spam protection, distributed denial-of-service attack protection, worm controls, and anomaly detection.
- Create a new protocol signature.
- Create, update, and maintain service systems.
- Maintain all ITC DNS systems and keep it updated on security, patching, health, availability, scalability and so.
- Cisco Access Register for DSL & WiMax customer.
- Authenticate customers and control expiration with Radius Systems.
- NMS experience; cic, eHealth, and Cisco Works.
- Implement and administer Report Center
- Develop new reports with Report Center
- Administer eHealth with OneClick for eHealth v2
- Describe the Typeless Groups feature and explain the relevance of this new feature
- Perform the new Incremental Save/Load
- Describe the Starent Health reports
- Plan for Regularized data
- List the new Traffic Accountant features
- Describe persistent Live Health alarms
- Administer 30-second stored polling
- Make use of the new Ad hoc customized reports
- UNIX | Linux Systems experience.
- Perform daily administration activities for all company Linux / UNIX servers.
- Install new servers.
- Develop and implement administration standards and procedures.
- Monitor patch releases and develop patch installation strategies.
- Perform system backups.
- Provide input to the policies and procedures related to equipment purchase, use, support
- Ara
Network Administrator
Arabian Computer Supplies Co. – ARCOM
Riyadh
04.2004 - 12.2005
- Responsible for maintaining and managing network projects and tasks such as:
- Installing and configuring network equipment such as routers, switches, and firewalls
- Monitoring network performance and troubleshooting network issues
- Implementing and maintaining network security measures such as firewalls and intrusion detection systems
- Managing network access controls and permissions
- Performing regular network backups and disaster recovery procedures
- Providing technical support to end users
System Engineer
Rimal Alhsarq IT. Co. for RedHat Linux services
Riyadh
05.2005 - 04.2005
System Administrator
HIGLEIG PETROLEUM Services & Investment Co.
Khartoum, Sudan
02.2002 - 07.2003
Network Administrator
HANTOUSH Computer & Engineering Co.
Khartoum, Sudan
05.2000 - 01.2002
Education
BSc -
University of Science and Technology
KhartoumSkills
- Staff management and development
- Vendor relationship management
- Contract reviews and revisions
- Business Development
- Operational and process improvements
- Relationship building and management
- Resourceful, creative, and resilient
- Customer management
- Excellent communication skills
- Strategic Planning and Execution
LANGUAGES
Arabic
English
PERSONAL DETAILS
- Nationality: Sudan
- Visa status: Valid Iqama
- Marital status: Miraged
Timeline
IT Solutions Director
ACES-NH
07.2024 - Current
Platforms Specialist - Engineering
Salam (Former name: ITC)
06.2020 - 11.2025
Specialist System Engineer - Operations
Integrated Telecom Company - ITC
06.2006 - 05.2020
System Engineer
Rimal Alhsarq IT. Co. for RedHat Linux services
05.2005 - 04.2005
Network Administrator
Arabian Computer Supplies Co. – ARCOM
04.2004 - 12.2005
System Administrator
HIGLEIG PETROLEUM Services & Investment Co.
02.2002 - 07.2003
Network Administrator
HANTOUSH Computer & Engineering Co.
05.2000 - 01.2002
BSc -
University of Science and Technology