Mohamed Maher Ahmed
Business Development Deputy General Manager
Jeddah
Summary
Customer-oriented Deputy General Manager with [18 ] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-level environments. Strategic planner with comprehensive managerial and Motivational Vision
Overview
18
18
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Deputy General Manager, Business Development
PETROMIN CORP
Jeddah
06.2022 - Current
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
- Projected favorable image of company to promote objectives and enhance public recognition.
- Participated in planning process to achieve corporate objectives.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Add new Business line to NCMC portfolio.
- Informed CEO of unusual matters of significance and launched corrective action plan.
- Analyze Potential customer out of 10000 daily customer visits.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Participated in brainstorming meetings to develop marketing collateral.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Measured and reported results of marketing initiatives.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Bussines case Driving for all new Service and Products
Business Development Manager
PETROMIN CORP
Jeddah
08.2020 - 06.2022
- Conduct market research to identify current Market Players including OEMs Private company Outlets and Local independent workshops.
- Analyze Car Air conditioning repair job prices (Multi brand) of all types of jobs.
- Develop detailed Business Plan for Car Air Condition Business. Work closely with leadership to explore growth strategies and develop strong business model.
- Develop budget plan and manage business unit within Budget.
- Drive operational excellence - lead the planning including Parts, Consumables, Marketing Material, and Communication, Tools & Equipment etc.
- Set prior budget plan and manage business unit within Budget. Business development teams to ensure delivery of targets Explore potential locations across KSA for Car Air-condition repair business.
- Utilize expertise for Layout designing of Air Conditioning Repair Outlet.
- Co-ordinate with Safety Department to evaluate the Safety Risk assessment & ensure Safety related to Staff, Customers, Facility, Furniture, IT equipment, Tools & Equipment, Parts etc. at each outlet.
- Identify expert technical staff related to Car Air Conditioning. Develop & Implement extensive Training Program, which includes Technical & Customer handling.
- Identify availability of Latest Car Air Conditioning Technology (Multi brand) globally.
- Identify Tools, Equipment & SSTs requirement for Air Condition Repair Outlet and support procurement department for selection of high quality and cost effective solutions.
- Support Procurement department for development of Service Level Agreement (SLAs) with Tools & Equipment suppliers that includes Warranty conditions, maintenance, parts availability, staff training, preventive maintenance etc.
- Work closely with the marketing team to provide key inputs on promotions and to implement marketing programs that create profitable business growth. Support marketing to ensure attractive design for promotions, price menu & product branding.
- Introduction of New Product Offers, CVPs for business growth & Customer Satisfaction Campaigns is it related to AC
- Define business continuity and contingency plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Fleet Service and Maintenance Manager
SIXT Rent Cars
KHOBAR
08.2018 - 08.2020
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Procured pricing information from various vendors to support cost-effective purchasing.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised employee performance, preventive maintenance, and safety.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.Which results to cost saving more than 60%
- Monitored service quality and communicated necessary improvements to service team and suppliers
- Planned and implemented solutions for technical problems such as service interval or tire consumption, spare parts and tools selections
- Met with customers to discuss service needs and develop effective and practical solutions which will keep customer satisfied
- Hiring and training new service team to improve efficiency of department and cultivate productive work atmosphere specially local hiring
- Guided techs on automotive repair, tool usage and equipment operation
- Inspected rental vehicles before and after rentals, marking changes in conditions and charging customers when necessary
- Trained Saudi less-skilled service workers on standards
- Give the technical support to any bid of rental ,limo or lease relating to technical specs of vehicles or service profile needed
- Set budgets for expenditures, materials and labor
- Oversaw team of service professionals focused on
- HSE
- Worked with customers to educate and inform on specific needs like ATR tires , roll bars
- Reduced poor quality ratings by 30% by implementing quality checks and measures
- Developed enhanced solutions for Mobile service
- Vans to significantly improve customer feedback
- Promoted service of steam washing & detailing
- Managed team of 74 employees in Service, logistics and spare parts to comply with the policies across company
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Service Reception Manager
TOYOTA KSA, ALJ
Jeddah
04.2014 - 07.2018
- Assists Service Manager in daily operation for workshop
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 35 employees.
- Deputizing the Service Manager in his absence
- Negotiated and executed contracts on behalf of department.
- Contribute in customer retention activities
- Motivate the fellow service advisers
- On Job Training for new service advisers
- Customer complaints handling
- Develops & maintains a working knowledge of the functions & operation of the various mechanical, & electrical systems used on the vehicles on which the service departments normally work
- Ensures that customers' vehicles are fixed right 1st time by implementing the quality procedures
- Resulting increase in total customer satisfaction
- Ensures that repair estimates are reasonable
- Ensures that repairs are carried out within promised delivery time & estimated cost
- Follows up with spare parts for procurement of materials, specially the parts on VOR
- Ensures chief technicians are following quality control policy & procedures
- Studies factory's technical information/service bulletins
- Studies factory's technical information/service bulletins
- Ensures job controllers are feeding correct/proper operation number
- Understands computerized time control
- Monitors closely the vehicles repairing
- Ensures the computerized & analysis reports are utilized for booking & follow-up with chief technician for repairs in promised delivery time
- Maintains a high level of grooming, hygiene, & uniform appearance
Senior Service Advisor
TOYOTA ALJ
Jeddah
01.2010 - 04.2014
- Ensures that customer's vehicles are fixed right 1st time by implementing the quality procedures
- Ensures that repair estimates are reasonable
- Ensures that repairs are carried out within promised delivery time & estimated cost
- Follows up with spare parts for procurement of materials, specially the parts on VOR
- Studies factory's technical information/service bulletins
- Ensures job controllers are feeding correct/proper operation number
- Understands computerized time control
- Monitors closely the vehicles repairing
- Ensures the computerized & analysis reports are utilized for booking & follow-up with chief technician for repairs in promised delivery time
- Maintains a high level of grooming, hygiene, & uniform appearance for myself
- Customer complaints handling
- Back job process.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
TOYOTA Egypt Co
Cairo
01.2007 - 05.2010
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Handled customer issues with confidence, using customer care and technical skills to provide effective resolution
- Pleasantly greeted customers and asked open- ended questions to better determine needs
- Developed documentation and logs of implemented solutions and generated and submitted daily reports
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Suggested add-on services that would be helpful to customers and improve bottom line
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support Team
- Provided basic technical support for clients on wide range of company products
- Using 7 steps technique in customer handling experience every day
Vehicle Body Repair Estimator
HYUNDAI EGYPT
CAIRO
02.2007 - 11.2007
- Estimate accident repair time and cost for all kind of accidents
- Support company to achieve sales target by offering up-selling products to customer and get there approval
- Build a good relation with both insurance and customers to deliver vehicle after repair in best conditions
- Negotiate with insurance about approval time and cost
- Review the quality of repairs after work done
- Invoice to customer and hand over all paper work to concerned
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Completed clerical tasks such as filing, copying and distributing mail
- Assisted SA with his daily responsibilities.
Workshop Supervisor (Team Leader)
Ford Egypt (E.A.A)co
CAIRO
05.2006 - 02.2007
- Be sure from customer needs was done first Road test vehicles with customers to ensure their satisfactions
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Implemented preventive, corrective and predictive maintenance policies.
- Checked equipment to determine if maintenance was required.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Developed and maintained positive relationships with clients and other stakeholders.
- Provided feedback to workers on job performance and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Controlled costs by effectively managing supplies and labor hours.
Education
Bachelor of Science - Automotive Engineering
Ain-Shames University
Cairo 05.2001 - 06.2006
Skills
Market understanding
Performance metrics
Product and service sales
Relationship building and management
Campaign development
New Business Development
Advanced financial analysis
Business Case Development
Accomplishments
- Major Projects last 5 years
- Project Name
- Output
- 1-Improve other sales for service center
- Tire sales improve from 5 tire a month to 1000 tire monthly after 15 months
- 2-improve customer experience
- NPS record increase from 48% to 64%
- 3-implemenation of
- New ERB
- Smooth transfer between operation systems
- 4-automatic Car
- Wash Machine fixing
- Pilot implementation shows it was not fit for our operation (terminated)
- 5-PDR and Kaisonax project
- Start the business of small scratch repairs and PDR resulting 3.5% increase in total sales
- 6-Kawdawary certification
- Get the certification
- 7-start mobile van service
- 18542 requests have been done during last 18 months (huge saving)
- 8-start steam washing
- 3 steam wash in operation right now with some contracts
- 9-Renovate workshops
- Change layout and suppliers result into increase for job quality
- 10-PDR and fiber
- Repairs
- 12% decrease in repair lead time
- 11-car spa service platform
- Number of users to application increase from 5500 user to 33K user
- Work History07-now Business Development Manager
- Air Condition Repairs
- Petromin Express –Saudi Arabia
- Conduct market research to identify the current
- Market Players including OEMs, Private company
- Outlets and Local independent workshops
- Analyze Car Air conditioning repair job prices (Multi brand) of all types of jobs
- Develop detailed Business Plan for Car Air
- Condition Business
- Work closely with the leadership to explore growth strategies and develop strong business model
- Develop a budget plan and manage the business unit within Budget
- Drive operational excellence - lead the planning including Parts, Consumables, Marketing
- Material, and Communication, Tools & Equipment etc
- Set priorities for key regions and oversee the management of the business development teams to ensure delivery of targets
- Explore potential locations across KSA for Car Air- condition repair business
- Utilize expertise for Layout designing of Air
- Conditioning Repair Outlet
- Co-ordinate with Safety Department to evaluate the Safety Risk assessment & ensure Safety related to Staff, Customers, Facility, Furniture, IT equipment, Tools & Equipment, Parts etc
- At each outlet
- Identify expert technical staff related to Car Air
- Conditioning
- Develop & Implement extensive Training
- Program, which includes Technical & Customer handling
- Identify the availability of Latest Car Air
- Conditioning Technology (Multi brand) globally
- Identify the Tools, Equipment & SSTs requirement for Air Condition Repair Outlet and support procurement department for selection of high quality and cost effective solutions
- Support Procurement department for development of Service Level Agreement (SLAs) with Tools & Equipment suppliers that includes
- Warranty conditions, maintenance, parts availability, staff training, preventive maintenance etc
- Work closely with the marketing team to provide key inputs on promotions and to implement marketing programs that create profitable business growth
- Support marketing to ensure attractive design for promotions, price menu & product branding
- Introduction of New Product Offers, CVPs for business growth & Customer Satisfaction
- Campaigns is it related to AC
- Define the business continuity and contingency plans.07, Pre- graduation Training: Training in TOYOTA (reception department.).Training in SKODA (mechanical workshop.).Training in PEUGEOT (mechanical workshop).Training in EL-NIL CO
- For roads and bridges (main workshop).Training in Sikkens Company (for painting).North Cairo power stations (training center)
- Training courses Fundamentals of automatic transmission (Hyundai) Customer satisfaction (service adviser) level A (Mazda) Service adviser A (HYUNDAI) PDI and routine service (FORD) TOYOTA corolla 2008 new generation course (TOYOTA)Toyota Egypt new technical advisor programme (pro- tech course –diagnosis basics course) ((TOYOTA EGY))New Car Feature Aurion 2013 TOYOTA ALJCertified TSA 21 –NEW TSA21 (twice)-recertification
Additional Information
- Interests FISHING TRAVELING .
Training Courses
Pre- graduation on job Training Courses
1- Training in TOYOTA (reception department.).
2 Training in SKODA (mechanical workshop.
3 Training in PEUGEOT (mechanical workshop).
4 Training in EL-NIL CO. for roads and bridges (main workshop).
5 Training in Sikkens Company (for painting).
6 North Cairo power stations (training center)
Training courses
1. Fundamentals of automatic transmission (Hyundai)
2. Customer satisfaction (service adviser) level A (Mazda)
3. Service adviser A (HYUNDAI)
4. PDI and routine service (FORD)
5. TOYOTA corolla 2008 new generation course (TOYOTA)
6-Toyota Egypt new technical advisor programme (protech course –diagnosis basics course) ((TOYOTA EGY))
7-New Car Feature Aurion 2013 TOYOTA ALJ
8-Certified TSA 21 –NEW TSA21 (twice)-recertification course attended TOYOTA ALJ
9-JACS (A.V.N) course TOYOTA ALJ
10- Tire defects (Dunlop)
11- Project management (REWAD CO.)
12-Body estimation level 1&2
Online Managerial Courses
(KNOWLEDGE CITY)
1 Professional selling 2 The art of motivation 3 Element of leadership and supervision 4 Marketing basics 5 Project management 6 The art of team building 7 Consumer behavior 8 Basic +financial accounting 9 Problem solving 10 Operating business 11 business plan writing
Top Career Achievement
- Participate to Achieve best service center (SESA prize ) (Medina road Toyota ) in KSA for 4 years respectively
- Improve NIPS FROM 48% TO 64% in 2017-2018
- Win national skill contest as Toyota service adviser 2014 (Western Region )
- Apply & implement the first lean concept for service Center in KSA 2017
- Participate In Increasing sales in Toyota ALJ service Center from 80% to 100% in starting 2014 to 2017
- Lead And Implement Vehicle AC bussines in Petromin Express for 600 Workshops (PE) 2021
- Interduce and implement quick Service for headlight polish in 600 Workshops (PE) 2023
- Start Mobile Van Operations and steam wash van operations 9 VANS (SIXT RENT CAR ) 2018
- Participate to Achieve best service center (SESA prize ) (Medina road Toyota ) in KSA for 4 years respectively
- Improve NIPS From 48% to 64% in 2017-2018
- Reduce maintenance cost by 60% in Sixt Rent Car 2018
Timeline
Deputy General Manager, Business Development
PETROMIN CORP
06.2022 - Current
Business Development Manager
PETROMIN CORP
08.2020 - 06.2022
Fleet Service and Maintenance Manager
SIXT Rent Cars
08.2018 - 08.2020
Service Reception Manager
TOYOTA KSA, ALJ
04.2014 - 07.2018
Senior Service Advisor
TOYOTA ALJ
01.2010 - 04.2014
Vehicle Body Repair Estimator
HYUNDAI EGYPT
02.2007 - 11.2007
Service Advisor
TOYOTA Egypt Co
01.2007 - 05.2010
Workshop Supervisor (Team Leader)
Ford Egypt (E.A.A)co
05.2006 - 02.2007
Bachelor of Science - Automotive Engineering
Ain-Shames University
05.2001 - 06.2006