Mohamed Maher Ahmed

Customer-oriented Deputy General Manager with [18 ] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-level environments. Strategic planner with comprehensive managerial and Motivational Vision

• Major Projects last 5 years
• Project Name
• Output
• 1-Improve other sales for service center
• Tire sales improve from 5 tire a month to 1000 tire monthly after 15 months
• 2-improve customer experience
• NPS record increase from 48% to 64%
• 3-implemenation of
• New ERB
• Smooth transfer between operation systems
• 4-automatic Car
• Wash Machine fixing
• Pilot implementation shows it was not fit for our operation (terminated)
• 5-PDR and Kaisonax project
• Start the business of small scratch repairs and PDR resulting 3.5% increase in total sales
• 6-Kawdawary certification
• Get the certification
• 7-start mobile van service
• 18542 requests have been done during last 18 months (huge saving)
• 8-start steam washing
• 3 steam wash in operation right now with some contracts
• 9-Renovate workshops
• Change layout and suppliers result into increase for job quality
• 10-PDR and fiber
• Repairs
• 12% decrease in repair lead time
• 11-car spa service platform
• Number of users to application increase from 5500 user to 33K user
• Work History07-now Business Development Manager
• Air Condition Repairs
• Petromin Express –Saudi Arabia
• Conduct market research to identify the current
• Market Players including OEMs, Private company
• Outlets and Local independent workshops
• Analyze Car Air conditioning repair job prices (Multi brand) of all types of jobs
• Develop detailed Business Plan for Car Air
• Condition Business
• Work closely with the leadership to explore growth strategies and develop strong business model
• Develop a budget plan and manage the business unit within Budget
• Drive operational excellence - lead the planning including Parts, Consumables, Marketing
• Material, and Communication, Tools & Equipment etc
• Set priorities for key regions and oversee the management of the business development teams to ensure delivery of targets
• Explore potential locations across KSA for Car Air- condition repair business
• Utilize expertise for Layout designing of Air
• Conditioning Repair Outlet
• Co-ordinate with Safety Department to evaluate the Safety Risk assessment & ensure Safety related to Staff, Customers, Facility, Furniture, IT equipment, Tools & Equipment, Parts etc
• At each outlet
• Identify expert technical staff related to Car Air
• Conditioning
• Develop & Implement extensive Training
• Program, which includes Technical & Customer handling
• Identify the availability of Latest Car Air
• Conditioning Technology (Multi brand) globally
• Identify the Tools, Equipment & SSTs requirement for Air Condition Repair Outlet and support procurement department for selection of high quality and cost effective solutions
• Support Procurement department for development of Service Level Agreement (SLAs) with Tools & Equipment suppliers that includes
• Warranty conditions, maintenance, parts availability, staff training, preventive maintenance etc
• Work closely with the marketing team to provide key inputs on promotions and to implement marketing programs that create profitable business growth
• Support marketing to ensure attractive design for promotions, price menu & product branding
• Introduction of New Product Offers, CVPs for business growth & Customer Satisfaction
• Campaigns is it related to AC
• Define the business continuity and contingency plans.07, Pre- graduation Training: Training in TOYOTA (reception department.).Training in SKODA (mechanical workshop.).Training in PEUGEOT (mechanical workshop).Training in EL-NIL CO
• For roads and bridges (main workshop).Training in Sikkens Company (for painting).North Cairo power stations (training center)
• Training courses Fundamentals of automatic transmission (Hyundai) Customer satisfaction (service adviser) level A (Mazda) Service adviser A (HYUNDAI) PDI and routine service (FORD) TOYOTA corolla 2008 new generation course (TOYOTA)Toyota Egypt new technical advisor programme (pro- tech course –diagnosis basics course) ((TOYOTA EGY))New Car Feature Aurion 2013 TOYOTA ALJCertified TSA 21 –NEW TSA21 (twice)-recertification

• Interests FISHING TRAVELING .

Pre- graduation on job Training Courses 

 1- Training in TOYOTA (reception department.).

 2 Training in SKODA (mechanical workshop.

 3 Training in PEUGEOT (mechanical workshop). 

 4 Training in EL-NIL CO. for roads and bridges (main  workshop).

 5 Training in Sikkens Company (for painting). 

6 North Cairo power stations (training center) 

Training courses 

1. Fundamentals of automatic transmission (Hyundai) 

2. Customer satisfaction (service adviser) level A  (Mazda) 

3. Service adviser A (HYUNDAI) 

4. PDI and routine service (FORD) 

5. TOYOTA corolla 2008 new generation course  (TOYOTA)

 6-Toyota Egypt new technical advisor programme (protech course –diagnosis basics course) ((TOYOTA EGY)) 

7-New Car Feature Aurion 2013 TOYOTA ALJ 

8-Certified TSA 21 –NEW TSA21 (twice)-recertification  course attended TOYOTA ALJ 

9-JACS (A.V.N) course TOYOTA ALJ 

10- Tire defects (Dunlop) 

11- Project management (REWAD CO.) 

12-Body estimation level 1&2 

Online Managerial Courses 

(KNOWLEDGE CITY) 

1 Professional selling 2 The art of motivation 3 Element of leadership and supervision 4 Marketing basics 5 Project management 6 The art of team building 7 Consumer behavior 8 Basic +financial accounting 9 Problem solving 10 Operating business 11 business plan writing

• Participate to Achieve best service center (SESA prize ) (Medina road Toyota ) in KSA for 4 years respectively
• Improve NIPS FROM 48% TO 64% in 2017-2018
• Win national skill contest as Toyota service adviser 2014 (Western Region )
• Apply & implement the first lean concept for service Center in KSA 2017
• Participate In Increasing sales in Toyota ALJ service Center from 80% to 100% in starting 2014 to 2017
• Lead And Implement Vehicle AC bussines in Petromin Express for 600 Workshops (PE) 2021
• Interduce and implement quick Service for headlight polish in 600 Workshops (PE) 2023
• Start Mobile Van Operations and steam wash van operations 9 VANS (SIXT RENT CAR ) 2018
• Participate to Achieve best service center (SESA prize ) (Medina road Toyota ) in KSA for 4 years respectively
• Improve NIPS From 48% to 64% in 2017-2018
• Reduce maintenance cost by 60% in Sixt Rent Car 2018