Mohamed Mahfouz Hamza
Customer Relations Consultant
Riyadh,01
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Relations Consultant
Tawkol Insurance Brokers
Riyadh
12.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales Executive
Ittihad Insurance Brokers
Riyadh
09.2014 - 08.2022
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Insurance and Marketing Officer
Green Crescent Hospital
Riyadh
11.2009 - 08.2014
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Managed branding campaigns and event marketing initiatives in print, video, web and social media.
- Conducted and evaluated market research to adjust marketing strategy to meet changing market and competitive conditions.
Education
Bachelors - Psychology And Society
Faculty of Social Work
Egypt Alexandria 09.2000 - 05.2004
Skills
Sales expertise
Account management
Complaint resolution
Creative problem solving
Order fulfillment
Strategic sales knowledge
Multi-line phone talent
Key holder experience
Staff education and training
Timeline
Customer Relations Consultant
Tawkol Insurance Brokers
12.2022 - Current
Sales Executive
Ittihad Insurance Brokers
09.2014 - 08.2022
Insurance and Marketing Officer
Green Crescent Hospital
11.2009 - 08.2014
Bachelors - Psychology And Society
Faculty of Social Work
09.2000 - 05.2004