Mohamed Mansour Ahmed
Barns coffee shop
Najran,Saudi Arabia
11
years of professional experience
4
years of post-secondary education
2
Languages
Operations management professional with experience leading multi-unit teams, improving sales performance, and monitoring KPI outcomes. Strengths in inventory control, process improvement, and health and safety compliance. Skilled in customer experience, financial oversight, and brand standards execution.
Work history
Operations Manager
3 Years 11 Months- Manage full operational and financial performance across 34+ multi-unit cafés and restaurants daily.
- Improve regional profitability 10% by controlling labour costs and reducing food waste.
- Opened 8 new outlets by coordinating recruitment, supply chain set-up, and timelines to ensure smooth operational launch.
- Conducted routine audits to ensure 100% compliance with franchisor food safety and brand regulations, safeguarding brand integrity.
- Mentored and assessed 54 front-of-house and kitchen staff through structured shift reviews to enhance service quality.
Area manager
4 Years- Managed daily operations across multiple café branches to maintain consistent standards.
- Coached and mentored branch managers to improve team performance and service quality.
- Monitored sales and KPIs, then applied strategies to drive revenue growth.
- Completed branch audits and operational reviews to keep service standards high.
- Controlled inventory levels to minimise losses and support compliance with policies.
Store Manager
2 Years 7 Months- Managed end-to-end store operations, following policies, standards, and safety procedures.
- Monitored daily sales and reviewed reports to implement strategies that consistently exceeded sales targets.
- Managed inventory tasks, streamlining stock monitoring, ordering, receiving, and shrinkage control.
- Coached store employees to enhance customer service standards and drive productivity.
- Handled cash operations, completed reconciliations, and maintained financial accuracy.
- Supported employee onboarding, delivered training, and managed performance for team effectiveness.
Skills
Multi-unit management
KPI management
Inventory control
Financial oversight
Operational efficiency
Health compliance
Process improvement
Decision making
Team leadership
Customer service
Visual merchandising
Education
Bachelor of Business Administration
Personal Information
Date of birth: 1987-07-19
LANGUAGES
Arabic (Mother Tongue)
C2
Proficient
English (Professional Proficiency)
Upper intermediate
COURSES
- Customer Service
- 360 SOLUTION
- Training in Illy company
- Illy company for coffee trading
- Traning in truccillo Coffee 2019.2020
- Truccillo Coffee beans
Accomplishments
- Best area manger – cilantro Coffee Shop (2021, 2022)
- Best Manager – On The Run Stores (2014)
- Best Food Safety Manager – On The Run Stores (2014)
- Best Senior Barista – On The Run Stores (2012)
Timeline
Operations Manager
Barns coffee shop
2022.10 - CurrentRead More
Area manager
Cilantro Cafe
2018.09 - 2022.09Read More
Store Manager
On The Run
2016.01 - 2018.08Read More
University Ain Shams
Bachelor of Business Administration
2003.09 - 2007.05Read More