Hi, I’m
Mohamed Mohsen
Riyadh,Saudi Arabia
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
years of professional experience
4
years of post-secondary education
Work History
Saee Solution For Logistic ServicesRiyadh
Supervisor
10.2023 - Current
Job overview
- Supervising the processes of receiving, storing, distributing
- Maintaining the cleanliness of the warehouse and tidying the warehouse complete With all orders for easy access to products
- Work on scheduled shipments according to distribution date (plan)
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Dealt with customer complaints and rectified product and service issues.
- Trained new hires and set up mentoring relationships to drive team performance.
- Supervised activities of workers and enforced safety regulations.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Motivated team through providing hands-on practical support to all members of staff on duty.
Telecom EgyptCairo, Cairo
Customer service supervisor
01.2022 - 07.2023
Job overview
- Took ownership of escalated customer issues and followed through to resolution.
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
- Communicated courteously with customers by telephone and email.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Delivered feedback 'Managed over 50 customer calls per day.' to enhance staff performance.
egypt Dakhlia , Mansoura
2B Best Buy
01.2020 - 12.2022
Job overview
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Trained new hires and set up mentoring relationships to drive team performance.
- Increased sales by 10%
egypt Cairo, Mansoura
B. TECH
01.2018 - 01.2020
Job overview
- Kept records of maintenance and repair work.
- Troubleshot and resolved technical issues to restore functionality.
- Performed technical troubleshooting to detect and resolve complex issues.
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Worked with internal teams to provide technical support and guidance on company equipment.
- Maintained daily maintenance logs, updating data with accuracy to inform management of operational needs.
- Collaborated with engineers, technicians and maintenance personnel to complete projects.
Education
Mansoura UniversityMansoura
Bachelor's degree from Accounting
09.2014 - 05.2018
Skills
- High ability to adapt to new environments
- Proficient use of MS Windows applications the internet
- Bilingual & excellent communicator who thrives on dealing with variety of people and challenges
- Multi-tasking and has excellent attention to details
- Tenacious and goal-oriented, anticipates and responds to customer's needs
- Own the leadership skills, abilities is flexible team player
- Health and Safety Compliance
- Customer Service
- Product knowledge
- Refund and exchange processing
- POS Systems
- Leadership
- Issue resolution
- Sales strategy implementation
Custom
Accounting and Business, 2018, Enter Your Degree, 2016, Microsoft Power Bi, 2018, Logistic, Last mile, Microsoft Office, Selling skill, English
Languages
Arabic
Proficient (C2)
English
Upper intermediate
References
References available upon request.
Timeline
Supervisor
Saee Solution For Logistic Services
10.2023 - Current
Customer service supervisor
Telecom Egypt
01.2022 - 07.2023
2B Best Buy
egypt
01.2020 - 12.2022
B. TECH
egypt
01.2018 - 01.2020
Mansoura University
Bachelor's degree from Accounting
09.2014 - 05.2018
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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