Mohamed Mostafa
Abha,KSA
Summary
Results-driven professional with expertise in root cause analysis, statistical analysis, and risk assessments, complemented by strong troubleshooting and data analysis skills. Adept at managing customer service operations, budgeting and forecasting, and implementing quality assurance and quality control (QA/QC) measures to optimize operational efficiency. Demonstrates exceptional leadership skills, strategic planning capabilities, and a commitment to safety and compliance standards. Known for attention to detail, relationship-building skills, and the ability to resolve conflicts effectively while driving energy efficiency initiatives. Dedicated to leveraging technical documentation expertise and preventive maintenance strategies to achieve organisational goals.
Overview
27
27
years of professional experience
Work History
Owner
Self-Owned Automobile Service Center
Alexandria
06.2001 - 02.2025
- Spearheaded daily operations of a full-service automobile service center, managing a team of technicians and support staff to ensure high-quality vehicle repair and maintenance services
- Performed advanced diagnostics and repairs on a wide range of vehicles, specializing in engine systems, transmissions, suspensions, and electrical systems
- Built and maintained strong relationships with customers, providing detailed consultations to discuss vehicle issues, potential solutions, and maintenance plans
- Successfully expanded business operations to include specialized services for high-performance and luxury vehicles, significantly increasing annual revenue
- Developed and instituted a preventative maintenance program that reduced customer breakdowns by 30%, enhancing customer satisfaction and repeat business
- Conducted ongoing training for all technicians to ensure up-to-date knowledge of the latest automotive technologies and repair techniques
- Ensured all repairs and maintenance work complied with industry standards and safety regulations
Maintenance Engineer
Porto Marina Resort
Alexandria
05.2005 - 06.2007
- Led the maintenance and repair operations of marine equipment and resort mechanical systems, including water pumps, HVAC units, and power generation systems
- Collaborated with the resort management to coordinate and execute major engineering projects, including the installation of new water treatment facilities and the upgrade of the heating system
- Conducted comprehensive diagnostics and troubleshooting on a variety of mechanical systems, successfully identifying, and rectifying emergent issues
- Ensured all engineering practices adhered to national safety standards and environmental regulations
- Streamlined maintenance procedures by introducing a scheduled maintenance plan that improved the longevity and efficiency of mechanical equipment
- Acted as a technical advisor for the resort maintenance team, offering training sessions on the latest mechanical maintenance techniques and safety practices
- Managed relationships with external vendors and suppliers to ensure the timely procurement of parts and services
Public Relations Manager & External Works Supervisor
Engineering Office for Contracting, Trading, and Supplies
Alexandria
01.1998 - 01.2001
- Led public relations initiatives, fostering strong relationships with clients, suppliers, and key stakeholders to support business growth and project success
- Supervised the execution of external contracting works, ensuring compliance with design specifications, timelines, and quality standards
- Coordinated with clients to understand project requirements and ensured seamless communication between all parties involved
- Oversaw procurement and logistics for materials, ensuring timely delivery and adherence to budgetary constraints
- Conducted site inspections and provided actionable recommendations to optimize project workflows and resolve on-site challenges effectively
- Played a pivotal role in promoting the company’s services, contributing to the acquisition of new projects, and strengthening its market reputation
Education
Diploma - Quality Management System
Arab Academy for Science and Technology
08.2004 - 02.2006
Negotiation Skills - undefined
Arab Academy for Science and Technology
11.2024 - 12.2024
Marketing - undefined
Arab Academy for Science and Technology
11.2024 - 12.2024
ISO 9001 /2015 - undefined
National Quality Institute
08.2024 - 11.2024
Mini Diploma - Markting
Arab Academy for Science and Technology, Egypt
Egypt. Alexandria 11.2024 -
Bachelor’s - quality control
University of Alexandria
07.1997 - 07.2001
Skills
- Root Cause Analysis
- Statistical Analysis
- Risk Assessments
- Troubleshooting
- Data Analysis
- Customer Service Management
- Budgeting & Forecasting
- Problem-Solving
- Quality Assurance & Quality Control (QA/QC)
- Operation Management
- Strategic Planning
- Relationship-Building Skills
- Attention to Detail
- Conflict Resolution
- Communication skills
- Time Management
- Leadership Skills
- Preventive Maintenance
- Technical Documentation
- Safety and Compliance
- Energy Efficiency
- Business intelligence tools usage
- Budget management and forecasting
- Inventory control
- Business development
- Proactive approach
Custom
Highly experienced professional with 20+ years of expertise across commercial and industrial environments. Proven ability in managing operations, troubleshooting, and implementing innovative solutions to enhance system performance and reliability. Skilled in leading cross-functional teams, driving operational excellence, and maintaining compliance with industry standards. Adept at delivering exceptional customer service, optimizing business strategies, and fostering growth.
Timeline
Mini Diploma - Markting
Arab Academy for Science and Technology, Egypt
11.2024 -
Negotiation Skills - undefined
Arab Academy for Science and Technology
11.2024 - 12.2024
Marketing - undefined
Arab Academy for Science and Technology
11.2024 - 12.2024
ISO 9001 /2015 - undefined
National Quality Institute
08.2024 - 11.2024
Maintenance Engineer
Porto Marina Resort
05.2005 - 06.2007
Diploma - Quality Management System
Arab Academy for Science and Technology
08.2004 - 02.2006
Owner
Self-Owned Automobile Service Center
06.2001 - 02.2025
Public Relations Manager & External Works Supervisor
Engineering Office for Contracting, Trading, and Supplies
01.1998 - 01.2001
Bachelor’s - quality control
University of Alexandria
07.1997 - 07.2001
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