Results-driven professional with expertise in root cause analysis, statistical analysis, and risk assessments, complemented by strong troubleshooting and data analysis skills. Adept at managing customer service operations, budgeting and forecasting, and implementing quality assurance and quality control (QA/QC) measures to optimize operational efficiency. Demonstrates exceptional leadership skills, strategic planning capabilities, and a commitment to safety and compliance standards. Known for attention to detail, relationship-building skills, and the ability to resolve conflicts effectively while driving energy efficiency initiatives. Dedicated to leveraging technical documentation expertise and preventive maintenance strategies to achieve organisational goals.