Mohamed Moursy

• Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
• Received prescriptions and checked against medical histories, safeguarding patient health and safety.
• Trained and mentored junior pharmacy staff to increase team productivity and efficacy.
• Effectively managed pharmacy budgets through inventory management.
• Provided patients with pamphlets and verbal instructions about taking, handling and storing medications.
• Supervised and coordinated 3 team members, facilitating smooth pharmacy operations.
• Educated patients on optimal dosage, methods of administration and drug compatibility prior to dispensing medications.

• Stored medication according to specific temperature instructions.
• Processed and dispensed prescriptions according to doctor's instructions.
• Reviewed physician orders to assess prescription accuracy and safety.
• Managed thework of junior technicians preparing and dispensing prescribed medication.
• Maintained detailed prescription files for compliance and traceability purposes.
• Improved organization and supply management policies for pharmacy medicines and materials.
• Kept up-to-date prescription records for reliable reference.
• Managed over 50 customer calls per day Increased sales by 10%.

• Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
• Received prescriptions and checked against medical histories, safeguarding patient health and safety.
• Supplied non-prescription medicines, and diagnostic and therapeutic aids, providing advice to customers on effective usage.
• Provided patients with pamphlets and verbal instructions about taking, handling, and storing medications.
• Labeled medication with dose and administration guidance.
• Kept up-to-date prescription records for reliable reference.
• Oversaw work activities, performance, and service quality of 3 pharmacy staff.
• Assessed patients' medical histories to check medication suitability.