Summary
Overview
Work History
Education
Skills
Relationship
Personal Information
Languages
Affiliations
Languages
Timeline
Generic
Mohamed Nabeel

Mohamed Nabeel

Station Supervisor (Station Master)
Riyadh

Summary

I ’ m a Highly experienced and results oriented station operation with over 5 years of experience in railway industry.proven expertise in monitoring, controlling,and maintaining all aspects of the station equipment s and commercial services. ensuring compliance with safety standards and customer service. Demonstrated ability to operate, calibrate, monitoring and maintain various equipment including Platform scree-doors,automatic fare collection equipment , HVAC, elevator, escalators, travelator and monitoring system such as SCADA,BMS,ISM,ICT,ATS and Fire workstation. Excellent troubleshooting skills and experience in developing and implementing contingency plans for emergency situations. Proven leadership and management skills, capable of supervising and mentoring a team of operations. Committed to continuous learning and professional development

Overview

11
11
years of professional experience

Work History

Station Supervisor (Station Master)

Flow Consortium
Riyadh, Saudi Arabia
02.2020 - Current
  • Ensure the safe and efficient operation of the station.
  • Supervise and train station staff to ensure adherence to company policies and procedures.
  • Monitor inventory levels, and order supplies as needed.
  • Handle customer complaints and inquiries in a professional and timely manner.
  • Perform regular maintenance checks on equipment and facilities.
  • Ensure compliance with regulatory requirements and safety standards.
  • Prepare reports on station performance and financials.
  • Collaborate with other departments to improve station operations and customer experience.
  • Participated in employee relations investigations to resolve issues effectively.
  • Ensured that all equipment was functioning properly at all times by performing routine inspections and preventive maintenance tasks.

Concierge

Heritance Negombo
Negombo
03.2017 - 12.2019
  • Maintained confidentiality of guest information and transactions.
  • Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Acted as a liaison between hotel management and guests to address special needs or concerns.
  • Monitored guest feedback to identify areas for improvement in services offered.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Monitored inventory levels of supplies required for daily operations including brochures and maps.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Maintained knowledge of local attractions, events, and nightlife to offer current advice.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.

Bell Attendant

Sheraton Dubai Creek
Dubai
05.2014 - 02.2017
  • Greeted guests coming in and held doors open for people entering building.
  • Answered guest inquiries regarding hotel services, facilities and hours of operation.
  • Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
  • Hailed taxis and arranged comfortable transportation for hotel guests.
  • Delivered packages, messages and other items to guest rooms.
  • Attached claim checks to bags to efficiently store and organize luggage.
  • Processed check-ins and check-outs efficiently while maintaining accuracy in billing procedures.
  • Responded to guest concerns and requests and quickly handled issues.
  • Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
  • Provided advice to guests on transportation options near hotel.
  • Coordinated transportation needs for arriving and departing guests.
  • Provided directions to local attractions for guests.
  • Organized special requests from guests such as wake-up calls or extra pillows and linens.
  • Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.

Education

Some College (No Degree) - GCE Ordinary Level

Islamic International Shcool Thihariya
Srilanka

Skills

  • SCADA
  • BMS
  • ATS
  • ISM
  • ICT
  • AFC & Fire workstation
  • Alarm monitoring
  • Controlling
  • Ensuring safety
  • Customer service skills
  • Problem solving
  • Teamwork
  • Train operation management
  • Staff training and development
  • Staff scheduling
  • Work planning
  • Effective communication
  • Operations management
  • Quality service

Relationship

Married

Personal Information

  • Date of Birth: 12/23/89
  • Nationality: SRILANKA
  • Visa Status: Valid & Transferable IQAMA
  • Passport Details: N8514430
  • Issued Date: 19/09/2019
  • Expiry Date: 19/09/2029
  • Driving License: KSA & Srilanka

Languages

  • English
  • Hindi
  • Tamil
  • Sinhala
  • Arabic

Affiliations

  • Strong organizational skills and attention to detail
  • Ability to communicate effectively with staff and customers
  • Knowledge of safety regulations and ability to enforce them
  • Experience in managing staff and schedules
  • Ability to troubleshoot and resolve issues quickly and effectively
  • Familiarity with computer systems and software for record-keeping and reporting
  • Willingness to work flexible hours, including weekends and holidays
  • Strong leadership skills and ability to motivate and inspire a team

Languages

English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Arabic
Beginner
A1
Tamil
Upper Intermediate (B2)
B2
sinhala
Upper Intermediate (B2)
B2
Malayalam
Beginner
A1

Timeline

Station Supervisor (Station Master)

Flow Consortium
02.2020 - Current

Concierge

Heritance Negombo
03.2017 - 12.2019

Bell Attendant

Sheraton Dubai Creek
05.2014 - 02.2017

Some College (No Degree) - GCE Ordinary Level

Islamic International Shcool Thihariya

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Mohamed NabeelStation Supervisor (Station Master)